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EMPLOYMENT HISTORYOCT Street Address  - APR 2024Patient Care Technician, UAB Medicine, Birmingham, ALJUL Street Address  - SEP 2023Walmart Stocker, Walmart, Bessemer, ALSEP Street Address  - AUG 2021Cashier/Customer Service, Chick-fil-A Restaurants, Vestavia Hills, AL JUL 2024 - PRESENTPackage Handler, Fed Ex, 3200 Rodeo Ct Bessemer Al EDUCATIONAUG 2017 - MAY 2021High school diploma, Fairfield High Preparatory School, Fairfield, AL COURSESCPR Certification708 61st street, Fairfield, United States,35064EMAIL AVAILABLEPHONE NUMBER AVAILABLEDANIELLE JONESPROFESSIONAL SUMMARYPatient Care Technician with 5 years of experience in healthcare and customer service, skilled in vital signs monitoring and medical terminology. Adept at ensuring patient safety and comfort, and enhancing overall patient experience through compassionate care. Proven track record in optimizing team efficiency and maintaining high patient satisfaction scores.Ensure patient safety and comfort, consistently monitoring vitals and providing essential care. Achieved high patient satisfaction scores through attentive and compassionate care. Skilled in operating medical equipment and documenting patient information accurately. Resolved patient issues promptly, enhancing overall patient experience and trust. Contributed to a collaborative healthcare environment, supporting team efficiency and morale. Manage patient vitals and ensure safety, boosting patient comfort and care efficiency. Facilitate seamless patient transitions by efficiently coordinating with healthcare teams, ensuring a smooth and stress-free experience.Restocked shelves efficiently, maintaining inventory accuracy and ensuring product availability. Optimized inventory management, reducing stock discrepancies by 15% through precise tracking and efficient restocking processes.Successfully maintained stock levels, ensuring 98% product availability and enhancing customer satisfaction through timely restocking.Worked closely with team to streamline shelf stocking, improving efficiency and achieving daily stocking targets consistently.Processed transactions efficiently, ensuring customer satisfaction and resolving issues promptly. Handled customer complaints, achieving high resolution rates and enhancing service quality. Maintained accurate cash handling and balanced registers, ensuring financial accuracy. Collaborated with team members to improve service delivery and streamline operations. Contributed to a positive dining experience, boosting customer retention and loyalty. Scan and unload packages, ensuring efficient organization of delivery trucks for timely dispatch. Maintain accurate inventory records, reducing package misplacement and improving delivery accuracy. Collaborate with team members to streamline package handling processes, enhancing overall productivity. Eager to learn rapidly and work diligently, consistently meeting deadlines with a strong focus on punctuality and teamwork. SKILLSMedical Terminology Patient CareMedical Office Experience Vital SignsVenipuncture Home CareMicrosoft Word Hospital ExperienceHospitality Medical receptionistPhone etiquette Office experienceCustomer Service Retail salesLANGUAGESEnglish Spanish