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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESelf motivated, versatile, industrious and self-driven, known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and customer loyalty. I&#Street Address ;m very outgoing person who loves to learn new things and is an all around people's person. I am a leader and always want to be "the" example.Authorized to work in the US for any employerWork ExperienceMedical Call Center RepresentativeMeduit-ChaJuly 2024 to PresentESSENTIAL JOB FUNCTIONS:Helping patients understand financial responsibility in a helpful and non-threatening manner Taking inbound and making outbound calls to patients regarding outstanding balances. Meeting or exceeding established metric goalsEveryday BankerWells Fargo-Charlotte, NCJanuary 2021 to Present Taking on inbound calls assisting our customers with their online banking services, checking balances, filing disputes on unauthorized transactions and providing excellent customer service. Also providing info for their bill pay accounts, sending money through Zelle or ExpressSend. Collections SpecialistOneMain Financial-Fort Mill, SCJune 2019 to January 2021 Taking in inbound and outbound calls assisting customers to see which financial programs would better assist them as well as to see if they qualify for additional funds Maintain and note all of needed information and document the statuses on customer and account. Work with team members to best solution for customer. Eligibility RepresentativeCigna/Accredo-Charlotte, NCDecember 2017 to June 2019 Assist patients by running claims with their insurance company to see if medication is covered. Also performed prior authorization request, copay assistance along with other assistance programs for the patient.Patient Service Representative / TrainerAmerisourceBergen-Fort Mill, SCJanuary 2013 to October 2017 Assist patients with financial assistance for their medication. Help train new internal/external employees using our Patient Plus system. Sales AgentRed Ventures-Fort Mill, SCApril 2009 to January 2013Responsibilities Qualifying customers by taking Inbound and Outbound calls. Following our systems and connecting them to their licensed agents. Exceeded sales and quality goals, positively impacting business performance. Provide a consultative sales experience with tailored solutions to meet customers' needs. Establish customer loyalty by placing follow up calls for customers needing further assistance. Accomplishments I was promoted in the year with this company as a team leader. Skills Used Microsoft Office. Orvis and using GISTEducationHigh school diplomaOlympic High SchoolAugust 2006 to June 2010Skills Front Desk (5 years) Customer Service (10+ years) Call Center (7 years) HIPAA (5 years) Medical Records (3 years) Microsoft Outlook (5 years) Computer skills (10+ years) Microsoft Excel (5 years) Medical coding Medical collection Communication skills HIPAA Typing Front desk Customer service Accounting Windows Medical terminology Banking Presentation skills Cold calling Financial services Sales Shift management Microsoft Word Microsoft Outlook Microsoft Office Microsoft Excel Time management Customer support Phone etiquette Organizational skills Computer skills English Data entry Insurance verification Google Suite CRM software Upselling 10 key typing Epic (Less than 1 year) |
