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Candidate's Name
Davenport, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAccomplished customer service professional with 5 years of experience in leadership roles, including Department Supervisor at Lowe's Home Improvement and Lead Driver at Roadrunner Transportation Systems Inc. Proven track record in managing workflow, ensuring deadlines, and training and developing staff. Skilled in sales goals, client relations, coordination, and problem resolution. Proficient in Window's and bilingual in English and Spanish.Work ExperienceDepartment SupervisorLowe's Home Improvement-Davenport, FLOctober 2022 to July 2024 Managing workflow:Assigning tasks, setting priorities, and scheduling work. Ensuring deadlines:Making sure tasks are completed on time and that business goals are met. Evaluating performance:Reviewing work and identifying areas for improvement. Training and developing staff:Coaching, teaching, and onboarding new employees. Maintaining a safe and healthy work environment: Establishing and enforcing standards and adhering to legal regulations .Health Insurance AgentHealth IQ-San Diego, CAAugust 2021 to December 2021Seasonal health insurance agent for OEP.Licensed in 48 states.Lead DriverRoadrunner Transportation Systems Inc-Orlando, FLMarch 2017 to March 2020 Developed open and professional relationships with team members, enabling more effective issue resolution. Delegated daily tasks to team members to optimize group productivity. Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service. Reviewed daily manifests to coordinate efficient deliveries. Organized schedules and reviewed performance of team of six drivers. EducationBachelor of Science in NursingSistema Universitario Ana G Mendez - Universidad Del Turabo - Gurabo, PR, US July 2019Associate in Automotive TechnicianUniversal Technical Institute - Orlando, FLFebruary 2011Skills Sales goals Multitasking Client relations Problem resolution Coordination Bilingual (English and Spanish) Work ethic Windows Supervising Experience Employee Evaluation Team ManagementAwardsMVP associate of 2023January 2024Won the most valuable team member of the Haines City Lowe's.