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Click here or scroll down to respond to this candidateCandidate's Name
Euless, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEBilingual customer service professional with a diverse experience, and a passion for maintaining customer satisfactionWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceReceiverGENCO-Euless, TXFebruary 2022 to July 2024Receive package, open and process packagesOpen material and work on it .Assist techniciansCommunication Test Design Inc-Flower Mound, TXNovember 2018 to March 2023Repair cellphone,open run thru software. Change screen, open motherboard fix and repair. Customer Service AgentTeleperformance-Dallas, TXMay 2015 to June 2018 Provide excellent customer service in a call center environment Troubleshoot equipment and system issues Enter customer data into various software programs Exercise retention efforts when appropriate Follow up on customer inquiries in a timely manner Identify customers who are comparison-shopping and inquiring about contract terms Provide customers with pricing plansReceptionistHillside Senior Care-Tioga, ND2012 to 2015 Assisted guests with checking in and out of hotel Tended to guest complaints and situations that require instant action Contacted housekeeping and maintenance departments Maintained records of room availability and guests' accounts Assists guests with booking reservations over the telephone and in person Maintained hotel's high service of service and hospitality TranslatorHillside Senior Care-Atlanta, GA2011 to 2012 Provide interpretation and translations services in person or via telephone Provide interpretation support for clients one-on-one and in group settings Adhere to interpreter standards and ethicEducationHigh school diploma or GEDSkills Fluent in Swahili, French, and English languages; both written and oral Ability to communicate effectively with customer in person and on the phone Proficient with Microsoft Office Suite Organized and works well in both a team and independent work setting Interpretation Multilingual Translation Help Desk Communication skills Bilingual Customer service French English |
