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Title Customer Service Sales Manager
Target Location US-TX-Dallas
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Candidate's Name
Traveling Sales ManagerStreet Address  Stone Lake DriveGrand Prairie, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer summaryResults-driven professional with expertise in sales, marketing and event management. Seeking a challenging role where I can leverage my skills in strategy development, client acquisition, and team leadership to drive business growth and contribute to organizational success.SKILLSSales Strategy Development Marketing ProgramImplementationEvent Planning and Coordination Client Acquisition and RetentionProduct Launch and Promotion Customer Service Excellence Analytical Skills Communication andCollaborationEXPERIENCEDesign Essentials, Dallas, Texas  Seasoned Traveling Sales Representative 1988 to Present Spearhead comprehensive sales strategies and execute targeted marketing campaigns to significantly increase market share and elevate product positioning for a leading hair care brand. Lead in planning and orchestrating high-impact annual sales conferences, dynamic seminars, and engaging trade show expos, vital for empowering and energizing a national sales force to achieve exceptional results. Proactively recruit esteemed salon owners as strategic partners, fostering enduring relationships and driving substantial product sales across diverse territories. Innovate and organize captivating hair shows, showcasing cutting-edge products and imparting invaluable knowledge to hair stylists, catalyzing revenue growth within salon environments. Continually surpass sales targets and objectives through meticulous territory management, personalized customer engagement, and a deep understanding of industry trends and client needs. Provide mentorship and training to fellow sales professionals, leveraging expertise in sales techniques, product knowledge, and market dynamics to foster a culture of excellence and continuous improvement. Cultivate a strong network of industry contacts and alliances, collaborating effectively with cross-functional teams to optimize promotional initiatives, streamline operations, and drive sustainable business growth. Embody a commitment to customer service excellence, promptly resolving inquiries, addressing challenges, and ensuring utmost satisfaction among clients and stakeholders.American Express, Greensboro, NC  Customer Service Representative (2/87 - 09/88)February, 1987 - September, 1988 Provided exceptional customer service by handling inquiries, resolving credit card disputes, and ensuring customer satisfaction in a fast-paced environment. Managed a high volume of customer calls, demonstrating effective communication skills and problem-solving abilities to address diverse customer needs and concerns. Evaluated, adjusted, and maintained customer accounts with accuracy and attention to detail, ensuring compliance with company policies and regulatory requirements. Collaborated with cross-functional teams to streamline processes, improve service delivery, and enhance overall customer experience. Acted as a trusted advisor to customers, offering guidance on credit card usage, benefits, and account management strategies to promote customer loyalty and retention.New Futures Day Care, Inc., Duncanville, Texas - Owner May, 1996 - August, 2004 Business management, oversaw all aspects of daycare operations, including budgeting, financial management, staffing, scheduling, and procurement of supplies Parent communication, established effective communication channels with parents and teachers. Regulatory compliance, ensured compliance with state and local regulations, licensing standards, safety protocols and health guidelines Community engagement, participated in community events and collaborated with local organizations Financial planning, managed financial resources, prepared budgets and tracked expenses Marketing and enrollment, developed marketing strategies to attract new families.EDUCATIONNorth Carolina Agricultural & Technological State University, Greensboro, NC  BS Industrial Engineering in Technology August, 1984 - December, 1988Elizabeth City State University, Elizabeth City, NC Industrial Engineering in TechnologyAugust, 1981 - - May, 1983ReferencesAvailable upon request

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