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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Matador Dr.Gotha, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperience Assistant Case Manager 11/23-04/24Integrity Solutions Group, Orlando, FL Responsible for Assisting the Case Manager with guiding Clients through the Timeshare Cancellation Process. Customer Service including answering Client questions, directing complaints and explaining how we use the Consumer Dispute Process and how it works. Handling phone calls, emails, scheduling welcome calls and follow-ups. Working out of CRM database and maintaining Client Correspondence. Correcting, Editing and Constructing Dispute letters and Validation of Debit Letters. Petition Circulator 08/21-10/23Field Works, Orlando, FL Responsible for going out into the field at a designated location and collecting petitions regarding specific issues. Ensuring that every petition is filled out completely and accurately to maintain validity standards. Uploading and saving petitions in mobile device in real time throughout work hours. Employment Security Representative II 03/21-06/21Florida Department of Economic Opportunity, Orlando, FL Adjudication of Unemployment claims, making determinations on claims eligibility. Conduct Fact Finding interviews and research with both claimants and their employers and documenting any and all findings. Meticulous recording and documenting any relevant information received while maintaining strict confidentiality. Navigate Connect Computer system and ensuring all cases are in adherence with Florida State Law.Office Assistant / Customer Service Rep. 06/17-10/20 RHB Enterprises, INC., Ocoee, FL Administrative duties including accurate data entry, order processing, scheduling, document editing, Scanning/faxing and filing. Manage calendar, prioritizing tasks, scheduling meetings & creating reports. Inbound Customer Service regarding our products, handling inquiries and quality assurance.Exemptions Research Temp. 02/17-5/17Orange County Property Appraiser, Orlando, FL Doing Case-by-Case Research on Property Exemptions that may Constitute Fraud and opening new cases referred by tips from the public. Administrative duties: Scheduling, client correspondence and data entry. Handling highly sensitive personal information in a confidential manor and preparing reports so compliance follow-up investigation may be conducted. Field Manager 05/16-11/16AFL-CIO / Working America, Orlando, FL / St. Louis, Missouri Leading team of canvassers to various locations to engage door-to-door surveys, voter outreach & fundraising. Training both new as well as experienced Canvassers in St. Louis & Orlando. Quality control and ensuring that data collection for team is accurate. Uploading & downloading data sets for team on multiple devices. Special projects that include long form messaging & information gathering. Education Florida International UniversityBachelor of Arts degree in Sociology GPA 3.1 12/07 Bachelor of Arts degree in Philosophy GPA 3.2 08/07 ComputerSkills Touch Type 40-45 wpm with 98% accuracy. Microsoft Office including Word, Excel, Outlook, Powerpoint and Teams. Data entry in ACT, QDS, databases, some SPSS, Lan, Wunderlist & Mini-Van. Some experience w/ HTML, Dreamweaver, Google Drive, Pro-Tools & Photoshop. Independent Trained tax preparer with Liberty Tax Services 2020 Ethnographic field research analyzing substance abuse for Dr. Steven Kurtz. 2008 Published article for FIU Studentswrite an essay on music subculture. 2006 Black Belt Second-Degree Sr. awarded by the International TaeKwonDo Alliance. 2000 |
