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Title Customer Service Pharmacy Technician
Target Location US-NC-Raleigh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Massey Preserve TrailRaleigh, NC Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEDUCATIONHemingway High School, August 1988-June 1992Ashford University, January 2012- June 2013SKILLSKnowledge of Word, and ExcelExcellent typing skillsExcellent written and oral communication skillsEMPLOYMENT1992-1996: United States Army 92YReceive, inspect, inventory, load/unload, store, issue and deliver supplies and equipmentMaintain automated supply system for accounting of organizational and installation supplies and equipmentIssue and receive small arms. Secure and control weapons and ammunition in security areasSchedule and perform preventive and organizational maintenance on weaponsOperate unit level computersProcedures for shipping, receiving, storing, and issuing stockStock control and accounting proceduresProcedures for handling medical and food suppliesMovement, storage, and maintenance of ammunition1997-2012: CVS Pharmacy Lead Pharmacy TechnicianTranscribes and prepared new prescriptions and refillsProcess patient insurance information, maintain/update recordsMonitored inventory, including ordering medication, removing recalled medication, outdated medication, over stock medication, and damaged medication, and returning them back to the warehouse.Maintained pharmacy inventory reportFacilitates new staff learning and developmentResponds to customer request and inquiriesHighly skilled at solving customer relation problemsCompleting cash register transactionsPerform administrative duties such as answering phone calls and filingPreparing weekly schedules for technicians2013-2014: Xerox Customer Service RepresentativeAbility to navigate through multiple computer applications with speed and accuracyAbility to work with customers to resolve inquiriesProvide troubleshooting assistance to customersAbility to accept and implement coaching and feedback in order to achieve individual and team performance goalsMaintain a high level of world class customer service and professionalism to a wide range of customersRecommend products or solutions that best suit the customerAbility to read and interpret documents2014-Present: American Health Association Laboratory- SupervisorTravel to facilities (ex. Senior nursing facilities, rehabilitation centers, assisted living facilities, or private homes) to obtain blood specimen from the resident who are mostly geriatricDrawing blood from patients following the venipuncture protocolsCompleting pertinent paperwork such as facility logs, mileage logs, and requisitionsPreparing the tube labels correctly and legiblySubmitting accurate payroll time sheets with work and travel/mileage logs to payrollAdhering to facility rules including being punctual, dressing appropriately, and following protocol regarding any issues that may arisePicking up other specimens from the facilities in the assigned routeTransporting collected specimens to the designated locationReferencesCVS Pharmacy: Tammie Jackson PHONE NUMBER AVAILABLEXerox: Syrita Green PHONE NUMBER AVAILABLEAmerican Health Asso: Eunice Jones PHONE NUMBER AVAILABLE/pre>

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