| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
ICT support TechniciansSierra Leone.EMAIL AVAILABLEPHONE NUMBER AVAILABLEPROFESSIONAL PROFILEDedicated and experienced ICT support technician with a passion for leveraging technology to support the goals of the Ministries for the Government of Sierra Lone nationwide. Skilled in troubleshooting, network administration, and providing technical assistance to end-users. Experience in security hardware and software assessment for infrastructure effectiveness. Strong written communication and documentation skills. Experienced in Information security.Employment HistoryMinistry of Information and Communications.ICT Technician January 2019 to February 2024Provided technical support to end-users via phone, email, and in-person.Diagnosed and resolved hardware and software issues for desktops, laptops, and peripherals.Assisted in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.Conducted regular system updates and patches to ensure security and performance.Collaborated with other IT teams to implement new technologies and solutions.Provided training and guidance to end-users on best practices for IT security and usage.Installed, configured, and maintained operating systems and software applications.Managed user accounts and permissions in Active Directory.Documented support procedures and created knowledge base articles for common issues.Perform vendor monitoring to ensure control effectiveness and compliance.Coordinated with the application and infrastructure teams on patch management.Monitored and tracked internal security-related defects and recommended patching.Perform other duties as assigned by the manager.Ministry of Agriculture.ICT Technician January 2015 January 2019Provided technical support to end-users in a timely and efficient manner.Diagnosed and resolved hardware and software issues for desktops, laptops, and peripherals.Installed, configured, and maintained operating systems and software applications.Managed user accounts and permissions in Active Directory.Documented support procedures and created knowledge base articles for common issues.Assisted in the setup and maintenance of network infrastructure, including routers, switches, and firewalls.Provided training and guidance to end-users on best practices for IT security and usage.Installed, configured, and maintained operating systems and software applications.Managed user accounts and permissions in Active Directory.Conducted regular system updates and patches to ensure security and performance.Collaborated with other IT teams to implement new technologies and solutions.Provided training and guidance to end-users on best practices for IT security and usage.Perform other duties as assigned by the managerSKILLSProficient in troubleshooting hardware and software issuesKnowledgeable in operating systems (Windows, macOS, Linux)Familiar with networking concepts (TCP/IP, DHCP, DNS)Experience with help desk ticketing systems (e.g., ServiceNow)Strong communication and interpersonal skillsAbility to work independently and in a team environmentExcellent organizational, communication and presentation skills with the ability multitask in a fast-paced environment.Experience using GRC Tools like: ServiceNow, ProcessUnity, JIRA, BOX, CONFLUENCE, BITSIGHT, SLACK, Workday, and ZENGRC.Microsoft Office Suits Word, Active Directory, SharePoint, Excel, and PowerPoint.EDUCATION/CERTIFICATIONSBachelor of Science in Information Systems: UNIMTECHHigher Diploma In Data Processing: Njala, University of Sierra Loene.Diploma in Data Processing: Njala, University of Sierra Loene. |
