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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, GA PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInProfileUser-oriented IT Specialist with expertise in system administration, web design, and solution development. Proven ability to enhance business and technical operations through in-depth requirements analysis and process automation. Diverse background in hardware and software support, technical troubleshooting, and client issue resolution for achievement of company goals and customer satisfaction. Business development professional highly skilled in cross-functional collaboration and creative problem-solving.Professional ExperienceCSR Circle K 03/17/2024 PresentRan cash register to assist customers with purchases, cleaned up store, restocked store as needed.IT Technician II Hyundai AutoEver America 11/9/2023 03/07/2024Maintained Endpoint devices related to the manufacturing process. Printed reports as needed and delivered to production line.Customer Care Specialist I AFLAC, Columbus, Georgia 02/14/2022 11/03/2023Facilitates the handling of 150+ customers inquires a week via phone while maintaining an average call handling efficiency score of 97% while utilizing empathy, defined listening skills and product knowledge to accurately responds to policy-holder requests and inquiries.OnBase Developer State of Arizona, Phoenix Arizona 08/23/2021 12/03/2021Successfully oversaw administration of OnBase, maintaining current releases for optimal performance. Developed OnBase solutions for diverse areas and assisted users in troubleshooting and resolving any issues and improving inter-departmental collaboration.Key Achievements:Modified WorkflowsImproved ProcessesTeaching the team some tricks as well as learning new tricks from them.Help Desk Specialist The Intersect Group 05/15/2021 08/22/2021Working as 3rd level support for restaurants and POS Systems, troubleshooting issues and assisting where needed.Key Achievements:Worked as the first line of support.IT Specialist S&K Logistics 11/30/2020 02/03/2021Working as 3rd level support for desktop services. Reimaging machines, troubleshooting issues, and installing software.Systems Operator Walmart LaGrange, GA 05/18/2020 11/09/2020Run mainframe jobs to ensure reporting and production labels for distribution centers. Troubleshoot equipment.IT Technician (Contractor) AFLAC 04/15/2019 04/06/2020Working as 3rd level support for desktop services. Reimaging machines, troubleshooting issues, issuing VMs to Users, and installing software.Operations Analyst Lead TSYS, Columbus, GA 11/4/2013 1/07/2019Initially hired as Web Product Analyst I and promoted to progressively responsible positions. Successfully oversaw administration of OnBase, maintaining current releases for optimal performance. Developed OnBase solutions for diverse areas and assisted users in troubleshooting and resolving any issues. Created WorkView applications, enabling information tracking and improving inter-departmental collaboration.Key Achievements:Designed and implemented HR records management solution for enhanced process efficiency and data organizationEarned OnBase Systems Administrator Certification and OnBase WorkView Developer CertificationGained experience in upgrading OnBase to the new version (v12 to v16).Web Product Analyst I/II TSYS, Columbus, GA 6/4/2007 11/01/2013Ensured client connectivity through timely submission of access control lists (ACLs) to TSYS networks. Assisted clients with connection setup and correct utilization of E-View and Web Services. Tested vendor software releases for reliability and administered internal DDS software application (DMS). Researched and recommended innovative solutions for productivity optimization.Key Achievements:Aided in automation of FedEx CD shipping, greatly reducing manual labor and improving efficiency of workflow.Learned Adobe ColdFusion Fundamentals, simplifying data-driven web site and application development process.Worked with Information Security on Web Vulnerability scans and how to remediate them.Web Developer / PC Technician Columbus Consolidated Government 8/27/2001 6/01/2007Expertly maintained departmental websites and information and assisted users with issues and questions. Provided hardware and software support and converted City Council Meetings to online format. Regularly updated mainframe systems and information systems and performed batch processing for various programmers.Key Achievements:Significantly improved PC technical processes in alignment with business needs.Implemented first remote help desk solution used by city of Columbus by implementing DameWare.Education and CertificationsMaster of Science in Information Security & Assurance - Capella UniversityCourse work included Computer Forensics and malware reverse engineering. Other courses taught how to harden the OS of a PC to protect against attacks. In classes, I also have used FTK and Encase to learn how to identify threats.Bachelor of Science in Information Technology - University of PhoenixOnBase Certified System AdministratorOnBase Certified WorkView DeveloperTechnical ProficienciesMS Office Suite SQL MAC OS Troubleshooting Airwatch MDMWindows Server / Desktop VMWare Active Directory Administration Hyland Config ManagerWeb Design Mailbox Importer Hyland Onbase Workview Onbase Report ServicesVB Scripting Onbase WorkflowJava / JavaScript InTuneCore Competencies:System Administration & Monitoring Operational Enhancement Web Design & Development Client Relationship ManagementTechnical & Business Operations AnalysisTroubleshooting & Issue ResolutionProcess Improvement & AutomationTesting & Solution Development |
