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Click here or scroll down to respond to this candidateCandidate's Name
Verifiable track record in directing operations through dynamic leadership, strategic planning, and building effective organization teams. Experience spans from starts-ups to mature companies. Professional strengths include:Leadership and ManagementEmployee TrainingDeveloping and Implementing SchedulesCustomer RelationsProcess ImprovementLogisticsPurchasing /Sourcing managerInventory ControlMaterial HandlingShipping and ReceivingMicrosoft Word and ExcelOperator of Stand-Up and Sit-Down ForkliftPrinted Circuit Board and Wire Harness AssemblySoldering Through Hole and Surface MountComponents Including Removal and ReworkProgram and Test Mechanical and Electrical AssembliesQuality ControlNetworking and programming credit card equipment.Work HistoryMULTI MERCHANT SERVICES / GOV PAY, LLC.(4/2013 - 5/2024)Call Center SupervisorSan Antonio, TexasAs a call center supervisor, I handled incoming calls from our merchants which included government offices such as county tax, county courts, sheriffs offices, and utilities.Handled our merchants customer calls by assisting with property and motor tax payments, court fees, citations, and probation payments.I assisted our merchants by resolving failed transactions with issuing banks and processors such as Clearent, TSYS, and Paymentech.Assisted our merchants with their bookkeeping reconciliation which included balancing reports, clerical errors, refunds, reversals, and reviewing and applying credits as necessary.Responsible for research and resolution of customer chargebacks.Trained and managed our call center representatives by instructing them on how to receive and handle all types of incoming calls, transaction issues and merchant support.Purchased and received all credit card equipment, along with all peripherals.Inventory control for our credit card machines and other POS devices.Ensured that all equipment was baseline, tested, stored, and staged in our inventory room.Responsible for shipping and receiving all outgoing and incoming shipments to and from our merchants using online services such as UPS, FedEx, and USPS.For technical support, I programmed and tested our credit card machines using Vericenter software. Within Vericenter, I would customize the parameters for our merchants data sheet (VAR sheet), along with any specifications as requested.Downloaded all of the customized apps from Vericenter into the credit card machines along with our proprietary software.Assisted merchants and their IT departments with the credit card machine installation process.Worked to resolve various network and credit card machine issues.CHADWELL ENGINEERING GROUP(11/2005 - 4/2013)Production ManagerSan Antonio, TexasAs the production manager, I was responsible for hiring and training our warehouse/manufacturing personnel, and overseeing all warehouse operations including manufacturing of mechanical and electronic assemblies.Coordinated with project manager, and engineering department regarding manufacturing assemblies.Implemented assembly instructions with team leads.Worked with the project manager to ensure the project start-up and finish date .Responsible for motivating and encouraging the production team to reach production goals.Reviewed the performance of subordinates and identified training needs.Enforced all health and safety guidelines to manufacturing and warehouse personnel.Organized warehouse and determined storage and space requirements.Licensed forklift driver (stand-up, and seated forklifts).Printed circuit board (PCB) assembly - soldering fine pitch and through hole components.PCB repair using Weller rework station and other rework tools.PRAXIS MEDICAL MANAGEMENT(11/2003 11/2005)Document Control / Collection SpecialistSan Antonio, TexasTracked and organized incoming medical documentation from hospitals/clinics using Microsoft Word and Excel.Scanned and filed electronic and paper documentation.Gathered documentation and submitted insurance appeals which included follow up calls to the insurance companies for claim status.Submitted electronic and paper claims using medical billing software systems (MedTouch and Centricity).HEALTH PLAN ADMINISTRATORS MEDICAL SYSTEM SERVICES(2/2001 - 10/2003)Document Control SupervisorSan Antonio, TexasResponsible for managing the flow of incoming and outgoing medical documentation.Maintained and improved the document control process using Microsoft Excel.Developed and implemented a filing system for medical documentation..Calculated and checked payment batch totals.Distributed documents to the proper departments.P&H MUSIC SALES AND SERVICES(6/1995 - 1/2001)Store ManagerSan Antonio, TexasResponsible for handling and overseeing the day-to-day processes that were carried out in the store.Managed product inventory. Salesman - Instruments, equipment, and other supplies.Assisted customers regarding financing, layaway, instrument returns, and special order..Ordered instruments, sheet music, and equipment.Cash income reconciliation with the days receipts including daily bank deposits.Assisted band directors of local school districts for band drives, instrument sales, and repairs.Instrument repair technician for guitars and other stringed instruments.Private Guitar lessons for acoustic, electric, and classical guitar.EDUCATIONJames Madison High School, DiplomaREFERENCESRyan BungerPHONE NUMBER AVAILABLESupervisorMulti Merchant Services Gov-Pay, L.L.C.Bruce AllenPHONE NUMBER AVAILABLECustomer Service RepresentativeMulti Merchant Services Gov-Pay, L.L.C.Silvia SilvaPHONE NUMBER AVAILABLEAccounting DepartmentMulti Merchant Services Gov-Pay, L.L.C. (previous employee)494 Meadow WindNew Braunfels, TX 78132Phone: PHONE NUMBER AVAILABLE/pre> |
