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Click here or scroll down to respond to this candidateCandidate's Name
Westland, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position where I can utilize my skills to the best of my ability, and contribute to the growth of my Employer.Willing to relocate: AnywhereWork ExperienceSenior Accounts Receivable SpecialistClark Hill PLC-Detroit, MIAugust 2024 to PresentMonitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact clients to ask about their overdue payments Take action to encourage timely debt payments Process payments and refunds Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Senior Processor/Claim assistant /BillingMEEMIC Insurance Company/Acg-Auburn Hills, MIJune 2014 to August 2024Over seeing processors, Account Receivable/Collection,Process Underwriting docs, Taking billing calls in call center, Reissuing of policies, Taking payments and entering into our PCMS/ FIFTH THIRD LOC BOX processing system. Compliance, handling any issue that might arise. Auditing, scheduling. Handle payments in lock box. Customer Support/Claim support.set up and entered new claims into claims management system, resulting in a 20% decrease in claim setup time. . Inputted and reviewed notes/ diaries in claims management system as instructed. . Processed payments Processed mail; handled filing, faxing and photocopying . Reviewed, prepared, created, and/or sent letters, reports, and forms .Answered and initiated telephone calls, set up medical appointments, and provided customer service as required. . Participated in various activities/projects as assigned including the preparation and distribution Part-time Guest Services/Front DeskSonesta suites ES-Auburn Hills, MIDecember 2021 to August 2022Checking guest in and out of hotel, making reservations, applying payments In our Opera system, answering a multi -line telephone, enrolling guest into travel program, fulfilling guest requests, resolving guest complaints. Work part-timeVIP Representative Part-TimeMotorCity Casino-Detroit, MIJune 2021 to November 2021 Acts as a liaison with all other casino departments. Makes responsible decisions pertaining to comping. Interacts with the hotel department for comping of rooms and food. Resolves guests disputes regarding comping of hotel rooms, etc. Resolves guests disputes with all other departments. Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing. Attends in house and other outside venue events. Establishes and maintains customer base. Enrolls new players. Reactivates archived players. Safe guards the assets of MotorCity Casino. Identifies recruits, greets and services guests. Insures guest satisfaction. Interacts with all customers on a professional level. Assists Executive Casino Hosts with distribution of venue tickets. Front Desk Agent/Night AuditorQuality Inn and Suites-Southfield, MIMay 2020 to June 2021Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into choice program, fulfilling guest requests, resolving guest complaints. Work part-timeAssistant Branch ManagerGuaranty Bank-Livonia, MIMay 2005 to January 2010Opening and closes Banking Center. Actively markets the banks products to customers and potential Customers, cash handling, balancing vault, coaching of staff, process of time cards for payroll,opening accounts, branch schedule, andAlso Responsible for the assurance of the branch compliance .Handles all complex customer issues and Complaints, setting sales Goals. Also scanned checks for check 21 to verify account numbers and routing Numbers for the bank.EducationSome college in Business ManagementWayne County Community College District - Detroit, MI August 1996 to May 1997High school diploma in basicFrank Cody High school - Detroit, MISeptember 1992 to June 1996Skills Customer service training Mentor training Data Entry Basic computer MS Word Billing Calls Firstech Billing system Night Audit Multi-line Phone Systems Insurance Verification Laboratory Experience Guest Services Front Desk Auditing Accounts Receivable Cash handling Customer service Microsoft Excel Interviewing ICD-10 Time management Microsoft Word Microsoft Outlook Sales Accounting Hospitality Leadership Account reconciliation Supervising experience Hotel experience English Management Bank Reconciliation Accounts Payable Windows Communication skills Banking OPERA Data collection 10 key typing Basic math Typing Office Management License Notary ICD coding Documentation review Underwriting Office experience Banking Customer relationship management Cash handling Financial auditing Customer service Sales Leadership Accounts receivable Clerical experience Typing Salesforce Front desk PeopleSoft Accounting Medical terminology ADP EMR systems Medical coding EHR systems Bookkeeping General ledger accounting Filing Medical records ICD-9 Databases Oracle Yardi NegotiationLanguages English - ExpertCertifications and LicensesCertified Notary PublicPresentDriver's License |
