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Click here or scroll down to respond to this candidateJustine Valentine Highly Experienced Executive AssistantEMAIL AVAILABLE EMAIL AVAILABLE PHONE NUMBER AVAILABLE Havertown, PAProfessional and expert Executive Assistant with a proven track record of success in using innovative ideas to support senior leadership at ACFC as well as in other various industries. Adept at developing positive relationships and effectively managing teams in order to assist with meeting enterprise and department goals. Effective communicator, organizer and problem solver with the ability to work with all levels of associates. Extensive experience and knowledge of ACFC systems learned while working in Corporate, Public Relations, PerformRx, and Information Solutions (IS) as an Executive/Coordinator/Administrative Assistant as well as in Operations as a Provider Claims Services Representative.Areas of Expertise include:ExperienceSoftware Knowledge20+ years Executive Assistant; 8 years supporting Senior Leadership at ACFCExtensive knowledge of ACFC systems and corporate structureExperience supporting Vice Presidents, C Level Executives, CEOs, Presidents and Partners and understanding their administrative needsExpert at multitasking, problem solving and organizational abilities as well as adept at offering solutions to departmental issuesExpert Microsoft Office skillsMS Certified in PowerPointAdobe, Visio, AccessExpert Concur skillsSharePoint AdministratorEXP, Macess, Facets, Work Force Management, Navinet and JivaProfessional ExperienceAmerihealth Caritas Philadelphia, PA March 5, 2012 to PresentExecutive Assistant to Vice President Applications II Information Solutions 2016 to presentProvide extensive support to the Vice President, his directors and teams with administrative needsProvide complex calendar management, meeting to include meeting set ups with catering, A/V and taking minutesMeticulously insure that meetings are set up in ways that accommodate other meetings on the same subjectConfirm senior leadership meetings prior to meeting dateManage travel and expense reporting in a timely and accurate mannerDraft professional documents to include memos, agendas, itineraries to name a fewInsure that all reports are given to the Vice President in a timely mannerWork closely with the Application II teams providing them with project support where neededWork closely with other Information Solutions EAs to maintain constant coverage for the executivesWork closely with ACFC Executive Assistants to arrange meetings with senior leadershipInvoicing where neededManage presentations for Senior Leadership Team and EVP of IS meetings by updating and formatting them and subsequently uploading them onto SharePoint insuring excellence and accuracyMaintain Excel spreadsheetsMaintain IS SharePoint site section for Applications II on IS Site as well as department SharePoint sites as the Admin.Work with Executive Assistant Manager on projects as assigned to include seating charts and SLT meeting documents and obtaining reports for high level meetingsProvide go to services for Applications II Department as well as others within the Information Solutions EnterpriseKey Accomplishments:Consistently meets goals and receive annual bonus and raisesComplete all training in timely mannerGo to person to for the department assisting with solving complex problemsAdministrative Assistant to Director of Compliance & Quality PerformRx 2015 - 2016Provided support to the Director of Compliance and Quality, a direct report to the President of PerformRx.Provided complex calendar management and meeting set ups to include catering, A/V and taking minutesMaintaining compliance policy and procedure logs and documentsBudget managementWorked closely with the Compliance teams providing them with administrative support where neededWorked closely with other PerformRx EAs to maintain constant coverage for the executivesKey Accomplishments:Participated in RPI process to improve current process for how policies are establishedLearned CMS policy and procedure for PharmacyGo to person to for the department assisting with solving complex problems in a timely manner.Executive Assistant/Coordinator to Vice President Corporate Public Relations 2013 2015Complex calendar managementExtensive and complex travel arrangements and expense reportingInvoicing and working closely with Sourcing procuring premiums for conferencesAssist with providing briefing books to senior leadership for large conferences and meetings with States.Maintained department spreadsheet for meetings and conferencesAssisted in RFP preparationOrdered premiums and managed suppliesAssisted the directors and managers with projects pertaining to RFP Renewals, travel, booth set up, large scale meetings, and employee onboardingKey Accomplishments:Consistently awarded bonuses based on high performance.Proactively worked with Vice President and team to insure all issues that arise were dealt with in a timely mannerEstablished as go to person for solving all issues in the department.Provider Claims Service Representative 2012 - 2013Ensured accuracy through careful review of claims inquiriesLearned and applied processing rules to determine eligible benefitsCorresponded with providers to resolve issues and documented the interaction in the appropriate tracking systemProvided superior customer service to our providersKey Accomplishments:With no experience or background in the field of claims processing or working on phones, I was able to excel quickly, presented with a financial award first month out of training for 100% accuracy and was promoted within one year to Executive AssistantDeveloped strong working relationships to help understand the business and make useful recommendations.Exceeded required productivity and quality standards.Hahnemann Hospital Tenant Health Systems Philadelphia, PA 2011 to 2017Patient Access Representative and Financial Counselor (Part Time)Accurate and efficient registration of patients for admission into the Emergency DepartmentVerified insurance via Passport and NavinetFinancial counseling to patients and family based on their insurance or lack of insuranceMaintained exception customer service and compassion in an extremely fast paced environmentAssisted with updating financial reports and updating patient dataCo-pay collectionsUse of multiple hospital software to include MS OfficeKey Accomplishments:Effectively processed with high degree of accuracy 30+ patients into multiple hospital systems per shiftMaintained excellent customer service with patients, families and internal ER StaffReceived multiple awards for top performerPricewaterhouseCoopers Philadelphia, PA 2010 to 2012Executive Assistant to the Partner and Asset Management Team, SPA (IT) and Banking/Insurance TeamDelivered the highest quality support to an assigned group of Partners, Sr. Mangers and Managers by applying general understanding of PwC practices and business services, firm structure, mission and values/philosophy.Managed complex calendars and meeting set up to include minutes, A/V equipment and cateringWorked on special projects from Sr. Managers and PartnersProvided accurate and timely billing and invoicing for client hoursManaged complex international and national travel arrangements and expense reportsWorked closely with Executive Assistant coverageProvided suggestions and traveled with employee engagement activitiesWorked closely with the Learning and Development team producing documents for classes converting documents from PowerPoint to Word to create learning materialsEnsured that documents and training materials are correct and delivered to external sites for trainingCreated professional presentations documents for PartnersTowers Perrin Corporate Headquarters Philadelphia, PA 2008 to 2010Executive Assistant to the CIOProvided the CIO with advanced administrative supportManaged complex calendar as well as set up, attend and taking of meeting minutesWorked with EA team on production of board materialsMaintained Retirement Systems contracts and invoicing systemCoordinated key projects to include Retirement Systems asset management reportingProvided accurate and timely travel and expense reportingRouted and read incoming correspondence, responding in a timely manner.Assisted three Principals in the Retirement Systems IT Department, their direct reports and teams.Provide the Business and Developer teams with expert administrative assistance in office management, onboarding new employees, assisting in the hiring and training processWorked as a backup on the Help Desk taking calls, generating tickets and routing them to the correct team for completion.Established myself as the department go to person.Key Accomplishments:Participated in an extensive asset management project to ensure the vendor was properly utilizing laptops, desk tops and other technological assets. Received award for work on this projectParticipated in a security breach project to help offset losses to clients and company also received an award for my work on this project.Cigna Philadelphia, PA 2006 to 2008Executive Assistant to 3 Vice Presidents in Information Technology DepartmentProvided complex calendar management for 3 VPsProcessed travel and expense reports in a timely mannerInstrumental in setting up large meetings and taking meeting minutes and providing cateringManaged departmental spreadsheets for projects and financeOn boarded contractors and new employeesWork closely with other EAs in the IT Department assuring back up coverageEducationSouthern New Hampshire University General Studies working toward AAUniversity of Pittsburgh at Johnstown Pre-med and Psychology |
