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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELawrence township- Street Address -NJ.Professional Summary:5 years of professional IT experience in Software Application support using Oracle, MYSQL Server, HTML, Linux/Unix.Good Knowledge in financial services. Handled multiple applications like Synchrony Financial and SwapClear Trading.Experience in IT Service management (L1 & L2) Incident/Problem Management, ITIL, Batch jobs monitoringGood knowledge on Incident Noise reduction, Automation initiatives and availability improvements.Expertise in Application Performance Monitoring tools Dynatrace. Create Application and module specific performance dashboards using SplunkGood knowledge in databases Oracle, MYSQLGood in RESTful API testing.Excellent in managing the SCRUM calls and Creating Meetings.Ability to adapt, learn new technologies and changing environments.Strong production support experience in Financial Services. Proficient in dealing with client calls and updating required details to them.Strong Analytical skills, Problem Solving and Decision Making. Corporate strategic planning and analysis, Risk Management.Experience in working with culturally diverse and geographically distributed teams.Technical skills:Web Technologies: HTML, CSSDatabase: MYSQL, OraclePlatforms: UNIX, Windows, Mac OSTools: GIT,Gitlab,Jenkins, Bitbucket, Murex, Jira, ServiceNow,Control-M, Delphix.Certifications: PSM Scrum MasterProfessional Experience:Client: London Stock Exchange Group (LSEG) NY October 2022 to PresentRole: L2 (Operations)Project Description: LSEG is a trading OTC platform. SwapClear is the application that clears the swaps without any issues in trade registration and clearing the trades from the front and backend of the application for the clients. Working on the Various changes every week for the better performance of application.Responsibilities:Reducing the ticket count by resolving the customers issue mentioned by providing a solution in the ticket raised by customers.Monitoring the batch through scheduler(CONTROL-M) and fixing the issues. Raising tickets by using Service Now ticketing tool.Regular calls with the clients regarding updates and issue details in the application.Performing testing in lower environments.Monitoring and alerting for the application issues and participation in MIM calls if any Critical issues(P1&P2)Debugging the errors and escalating issues to the Dev team within the application.Good knowledge in AD groups, resolving access issues within the application.Highly participating in modifying the scripts(DB and shell) by creating Pull requests and deployments of the new changes through gitlab.performing environmental health checks of the application.Work allocation and monitoring Status reporting.Actively monitoring the application and making sure the control-m batch flows are in order.Analyzing current Project Performance using ServiceNow and building the dashboards.Environment: Unix, Oracle, Service Now,GIT,Gitlab,BitBucket,Ansible, Control-MClient: Synchrony Financial, Chicago June 2019 to August 2022Role: L1&L2 supportProject Description: RTS is a banking application which processes the Synchrony credit cards to customers. Synchrony provides two types of cards: consumer and commercial. Managing the application without any issue in registrations, ebill, epayments and einvoices for the clients in front end and back end of the application.Responsibilities:Identify repetitive incident patterns and Noise reductionManage critical certificate renewal process for all SFT supported protocolsSupport towards application stability, capacity management, resilience, and availabilityManage and support the high severity incidents working across intermediate, infra and vendor teams.Analyze through Splunk logs and create complex searches, reports, dashboards, and alerts.Reducing the INCIDENTS in queue in Defined SLAs.Manage the team to perform tasks during Disaster recovery exercise.Automation initiatives planning and tracking towards resolution.Participate and host GSAM and MIM calls to restore the service disruption to avoid financial impacts.Environment: Unix, oracle, Splunk, Jira, Control-MEducation:Bachelor of Science, 2010Sri Venkateswara University, India |
