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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedInSUPPORT TECHNICIANTechnical Support Customer Support Software Troubleshooting Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and Cybersecurity. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include:Help Desk Ticketing SystemsProblem DiagnosisTechnical TroubleshootingPhone & Online SupportOffice 365 SupportCustomer ServiceComplaint HandlingTECHNOLOGY PROFICIENCIESTicketing:Freshworks, Bossdesk,Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Microsoft Azure Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox Networking:Cybersecurity:LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNSKali Linux, Wireshark, Burp Suite, Snort, Metasploit Platforms: Windows 10 Enterprise, macOS, iOS,CYBERSECURITY EXPERIENCECloud Security Hands-On LabCreated a cloud monitoring system by configuring an ELK stack server within Microsoft Azure. Deployed containers using Ansible and Docker. Deployed Filebeat using Ansible. Deployed the ELK stack on a server. Deployed and configured the Web Application Firewall Red Team Hands-On LabActed as an offensive security Red Team to exploit a vulnerable Capstone Virtual Machine Discovered the Linux server and located a hidden directory. Brute forced the password for the hidden directory and broke hashed password. Connected to the server via WebDAV. Uploaded a PHP reverse shell payload.WORK EXPERIENCEHOLT CAT, SAN ANTONIO, TX 11/2021 PresentIT Service DeskProviding tailored customer solutions utilizing various remote troubleshooting tools and hands-on support. Maintained outstanding customer service ratings. Configured and deployed over 4000+ user devices and provided support. ADT SECURITY, AUSTIN TX 05/2021 11/2021Installation TechnicianInstall, troubleshoot, replace, and repair ADT Command security systems. Customer service facing with on-site troubleshooting and repair knowledge of various wireless sensors and networked camera systems.Hajoca Corp, San Antonio TX 05/2015 05/2021Customer Service SpecialistProviding customer service needs and consulting along with procurement of and fulfillment of specialty commercial and residential plumbing fixtures. Warehouse shipping and receiving for $3M in wholesale plumbing fixtures and fittings. Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer- centric solutions.US Navy 05/2001 05/2009Culinary SpecialistServed distinguished, 8-year career as a Culinary Specialist. Promoted from the rank of E-1 to E-6 in 7 years as a result of superior knowledge and performance. Completed multiple overseas deployments in support of military operations in the Persian Gulf and South China Sea.EDUCATION & CREDENTIALSCompTIA Security+ITIL 4BS, Supply Chain ManagementMIAMI UNIVERSITY, OXFORD OHIOGraduate Certificate, Computer and Information Systems Security University of Texas, Austin Texas |
