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Candidate's Name  435.619.4815 / EMAIL AVAILABLE Nhttps://LINKEDIN LINK AVAILABLESenior Loan Specialist/Management ProfessionalFocused, detail-oriented Senior Loan Specialist/Management Professional with 10+ years of proven experience and excellent skills preparing and sending loan documents to clients, verifying all loan documentation with the members initial loan request and approval sheet. Possesses comprehensive knowledge and skills in explaining policies, procedures, and restrictions to customers when they inquire about loans, performing credit checks and forwarding applications for manager approval. Accomplished measurable results in a fast-paced dynamic environment utilizing organizational and communication skills. Leads by example and always exceeds expectations.Core StrengthsLeadership Strategic Planning Process Improvement High Quality Customer Service Risk ManagementTraining and Development Team Building Solution Oriented Customer Relationship Management Loan AnalysisProfessional OverviewHighlight Technologies  Remote April 2020-PresentSenior Loan SpecialistAnalyzed Covid-19 EIDL Loans providing economic relief to small businesses and nonprot organizations currently experiencing a temporary loss of revenue.Oversaw processing and compliance of loans in accordance with SBA regulations.Reviewed assigned loan file to ensure characteristic requirements, collateral, and terms of the loan were met.Plus One Company August 2018-March 2020Loan Originator/ProcessorAnswered all incoming sales calls, handled questions, and solved any issues that arose ensuring excellent customer relationship and profitability.Submitted completed loan applications and developed referrals through networking and leads.Provided excellent customer satisfaction ensuring customer retention and new businessStephen Wade Auto Center  Saint George, UT December 2016-July2018Business Development ManagerProvided sale of vehicles to customers in accordance with company requirements and always met sales goals.Developed new business sales with customers in other states.Ensured excellent customer satisfaction utilizing customer relationship management techniques ensuring referrals and new business from surrounding States.Dominos Pizza  Honolulu, HI March 2016-December 2016Assistant ManagerInvestigated and resolved customer inquiries and complaints in an empathetic manner.Met all customer call guidelines including service levels, managed time, and productivity in accordance with company requirements resulting in sustained superior performance.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Findley Toyota  Henderson, NV May 2013-February 2016Customer Resource Manager for Sales and LeasingManaged work flow to exceed quality service goals and Maintained up-to-date knowledge of product and service changes.Devised and published metrics to measure the organization's success in delivering world class customer service.Provided effective liaison between customers and internal departments and facilitated inter-departmental communication to effectively provide customer support.Facilitated inter-departmental communication to effectively provide customer support.Professional Overview Continued.Steven Wade Auto Internet Car Sales  Saint George, UT March 2010-April 2013Customer Support Staff LeadAdhered to all confidentiality requirements at all times in accordance with company requirements.Met all customer call guidelines including service levels, customer time management and productivity and solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers. Strong leader of customer support staff.Resolved associate, tool and service delivery issues revealed by statistical reports. Maintained up-to-date knowledge of product and service changes.Technical SkillsBusiness Development Lead Generation B2B Cold Calling Sales Data Entry CRM Account ManagementSalesforce Receptionist MS Office Inventory Management Exceptional interpersonal communicationNegotiation Expert