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Click here or scroll down to respond to this candidateCandidate's Name
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by surpassing corporate quotas for monthly policy sales at State Farm. Adept in office management and client relations, I excel in fast-paced environments, ensuring seamless administrative support and fostering positive customer engagements. My approach combines technical proficiency with exceptional organizational skills to deliver outstanding results. SkillsWork HistoryReceptionistMercer Harris Photography, Washington, GA July 2017 - Current Washington, GA 30673 PHONE NUMBER AVAILABLEEMAIL AVAILABLEWWW: Bold ProfileFile ManagementData EntryTravel CoordinationTechnical SupportSchedulingOffice ManagementClerical SupportAdministrative SupportCustomer/Client relationsOrganization skillsDocument ManagementTravel PlanningScheduling appointmentsSupply ManagementTelephone skillsSchedule ManagementMail distributionOffice AdministrationAnswered central telephone system and directed calls accordingly. Managed multiple tasks and met time-sensitive deadlines. Licensed Insurance AgentState Farm, Washington, GA April 2023 - August 2023 Assistant ManagerCVS Pharmacy, Washington, GA August 2008 - September 2020 Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Provided clerical support to company employees by copying, faxing, and filing documents. Maintained confidentiality of information regarding clients and company. Corresponded with clients through email, telephone, or postal mail. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.Assisted with onboarding new clients and securing paperwork completion. Handled cash transactions and maintained sales and payments records accurately. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.Sorted, received, and distributed mail correspondence between departments and personnel. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.Compiled information from files and research to satisfy information requests. Upsold additional products and services after identifying customer needs and requirements. Attended continuing education courses and workshops to gain additional insurance industry knowledge.Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.Exceeded corporate quotas for monthly policy sales. Provided coverage option information to assist clients in protecting assets. Capitalized on upsell opportunities with offers of Type support and additional insurance policy options. Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.Calculated quotes and educated potential clients on insurance options. Tracked progress of all outstanding insurance claims. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.Generated repeat business through exceptional customer service. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Supervised day-to-day operations to meet performance, quality and service expectations. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. EducationHS Diploma in Vocational-Technical Education June 1998 Washington-Wilkes Comprehensive High School, Washington, GA Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.Successfully managed budgets and allocated resources to maximize productivity and profitability. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.Identified and communicated customer needs to supply chain capacity and quality teams. |
