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Click here or scroll down to respond to this candidateCandidate's Name
Street Address ~ 561.889.6224(mobile) ~ EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLECore Project Management (PM) Qualifications Over 25 years of professional experience as a Senior IT Project Manager, serving a diverse range of clients in finance, banking, healthcare, digital transformation, web-based content, telecommunications, and aviation across both private and government sectors. Proficient in Project Management with extensive knowledge and experience in ERP, SAP, BCP/DRP, network data/cybersecurity, infrastructure managed services, and web application/content development processes. Highly skilled business systems analyst with a deep understanding of operations, assisting clients in producing project SOW, RFP, ROI, and TCO documentation to develop and implement technical solutions that meet critical business needs. Excellent communicator, adept at liaising between internal stakeholders, business partners, technical teams, and external vendors to translate complex technical data into easily understandable terms. Exceptional leadership and interpersonal skills, fostering effective internal and vendor client relationship management to achieve top performance among team members. Relevant Tools/TrainingPMP (PMBOK 11th Ed) certification projected for Q4 2024.SCRUM Master (SBOK 4th Ed) certification projected for Dec. 2024.Proficient in MS Office Suites/O365, Project, Visio, SharePoint, JIRA, STAMP, Project Manager Universal Workstation (PMUWS), PAC2000, ServiceNow (SNOW), and Basecamp.Completed Franklin Coveys Four Roles of Leadership and Seven Habits of Highly Effective People training.Continuously engaged in various career development seminars in Professional Technical Project Management, ongoing online training in Software Life Cycle Development, and SCRUM Agile Methodology.Completed the Canyon State Institute PMP Certification Training Program in 2016. Professional ExperienceSr. IT Project Manager (Contractor) Nov 2023 Current Discount Tire Corp. (PMO/Integration Technology Operations) Scottsdale, AZ Migration of Microsoft Teams VoIP (Cloud-Based) Application Directed the corporate-wide migration to a cloud-based MS Teams VoIP telephony application, replacing the on-premises Cisco Unified Call Management legacy system. Led the enterprise rollout for over 1,200 users across 3 corporate offices (including headquarters), 24 regional offices, and goal of 1,300 retail stores. Migrated over 100 corporative and regional executives. Managed a $7 million budget, overseeing both internal and external expenses. Successfully managing vendor deliverables and relationships. Completed the installation of two MPLS data circuits, incorporating automatic failover and VoIP porting for all company telephone numbers.Implementation of Skybot Scheduler and GoAnywhere (Cloud-Based) Systems Led the migration and implementation of Skybot job scheduling software, integrating it with GoAnywhere managed file transfer solutions. Established development, QA/staging, and production environments with automatic failover. Successfully migrated over 1,600 jobs/agents from on-premise to cloud-based environments Managed a $620,000 budget, achieving a 14% cost savings upon project completion. Other Technical DutiesAccountable for providing both verbal and written weekly project status reviews to project sponsor, stakeholders, senior management and across all project communication channels on bases. Confidential Resume of Candidate's Name
Candidate's Name Professional Resume_Aug NY v1.0 2024 Page 2Supporting product partners in aligning product roadmaps and priorities to ensure timely delivery of project capabilities.Performing continuous risk management to minimize project scope, cost and resource risks, and provides recommendations for mitigating risks or delays.Actively communicate with both non-technical and technical business partners to determine detailed business project scope, technical and implementation requirements/plans, and cost proposals through verbal and written communications.Assist in the growth of the DT PMO performance metrics and new strategies for documentation and process improvements.Conducted resource capacity planning for projects in partnership with engineering leadership. Sr. IT Program/Project Manager (Contract to FTE) March 2016 March 2023 Global Medical Response (PMO/Integration Technology) Scottsdale, AZ Implementation of Computer-Aided Dispatching System Led the implementation of a Computer-Aided Dispatching (CAD) system for the nationwide enterprise 911 and IFT Communications Command Center Standardization Program. Upgraded network infrastructure, including circuits, routers, switches, and server core physical hardware. Enhanced Comm center dispatching end-user desktop equipment with Avaya VoIP telephony, NICE recording installations, RoIP RF, and Android mobile radio deployment, as well as revenue systems/software interface integrations. Provided technical support during the systems production cutover and Day 1 operational support. Served as the lead IT Project Manager responsible for initiating the technical development of the LOGIS CAD software product, converting it into a SaaS solution on the MS Azure environment. Integration Management Office (IMO) Mergers & Acquisition IT Integrations Managed multiple projects using formal enterprise PMO project planning techniques, from initiation to successful production support implementation, for ground and aviation 911 Emergency Response management systems. Developed project budget plans aligned with defined business goals and strategies; scheduled project milestones; allocated resources; identified risks; and created contingency plans. Defined the technical scope and Work Breakdown Structure (WBS) activities for the 911 Emergency Response aviation bases project, coordinating both local and remote resources. Established business and technical standards/SOP procedures for project reporting documentation, ensuring weekly project status reports to keep executive stakeholders, clients, and project teams informed of progress and issues. Ensured adherence to all company Information Systems Security policies and procedures within the guidelines of each project. Participated in the recruitment, contracting, and assignment of project personnel. Sr. Project Manager (Contractor) June 2014 Dec 2015 Wells Fargo Banking (TOG/Consumer Lending Technology) Chandler, AZ Led the successful implementation of Wells Fargo & Co.'s Consumer Credit Service Collections for Universal and TDM Softphone telephony and application integration (Phases 1, 2, & 3). This included new infrastructure hardware installation at three data centers, VoIP software development upgrades, and six new system integration processes for seven enterprise lines of business. Oversaw the rollout, which included relocating 125 users and installing new Avaya phones for two lines of business. Managed a core team of 12 members with one direct report, and coordinated a total project team of nearly 70 members end-to-end. Managed all three combined phases with a total budget of $3.6 million, returning $600k in total project savings. Successfully implemented the Consumer Credit Service Collections Operations Effectiveness Team (Phase 1) with new Collections Review Evaluation software and infrastructure Confidential Resume of Candidate's Name
Candidate's Name Professional Resume_Aug NY v1.0 2024 Page 3 enhancements. Managed all project SDLC phases from initiation to installation, applying both Waterfall and Scrum methodologies. Returned $36k from the original $435k budget. Led the software development implementation for Wells Fargo & Co.'s Consumer Credit Financial Services to expand populations, resulting in a projected ROI of $5.1 million. Provided influential leadership and consultation to project managers and teams for successful implementation planning, solution preparation, delivery, and measurement of highly complex and strategic initiatives. Collaborated with project managers to define project goals from initiation through planning, execution, control, and closure. Assisted in determining size, scope, impacts, risk, change management processes, budget, and strategy for corporate-wide initiatives with substantial impact on the organizations bottom line. Responsible for delivering both verbal and written weekly project status updates to the project sponsor, stakeholders, senior management, and across all project communication channels. Utilized WF TPM Methodology, PMUWS, STAMP, PAC2000, Microsoft Project, SharePoint, Excel, PowerPoint, and MS Word tools to update and archive all project documentation on a weekly basis. Sr. Project Manager (Contractor) December 2013 June 2014 IBM/American Express Phoenix, AZ Responsible for the successful transformation and refresh of the Global WAN (GWAN) network infrastructure for the American Express Global Network Services Network Solutions Management(NSM) team across the EMEC/JAPA & US regions. Managed the coordination of GWAN MPLS Migration, Circuit Bandwidth Upgrades, Cipher Optic Encryption Devices IOS Refresh, and legacy hub equipment decommission projects, from initial cost proposals and vendor ordering to site surveys, circuit and hardware installation, and readiness testing at AMEXs global and domestic partner sites. Created and maintained the project plan, performing day-to-day monitoring and measurement to ensure delivery in accordance with international and domestic compliance standards. Provided weekly status reports of all active projects to the Regional Program Manager and updated the NSM SharePoint document repository reporting tool. Attended and presented all relevant documentation on various risks and mitigation strategies at change management board review meetings. Assisted a team of project managers in re-engineering and standardizing business, operational, and technical procedures and processes. Successfully managed GWAN (GNS) projects, including:China Trust, Ofina, OTP & Millennium Banks GWAN MPLS Upgrade in the EMEA/JAPA regionsExpressNet Bandwidth Circuit Upgrade in the LAC region14 Clients Security Encryption hardware system upgrade across the EMEA/JAPA/USA regionsTxVia Chicago and Denver Legacy Decommission in the USA region Sr. Project Manager (Contractor) August 2013 December 2013 OxiCheck Northwest Chandler, AZ Lead the IT Patient Connectivity project, focusing on selecting and implementing an enterprise medical CRM system that encompasses client management, patient scheduling, invoice billing/payment, and equipment inventory tracking. Planning, coordinating, and managing all project activities, including project plan oversight, budget management, and contract negotiations for vendor selection and request for proposals, while reporting progress directly to the CEO. Conducting a comprehensive analysis of CMM business operations to identify software system replacement needs, collaborating with internal staff and potential COTS software vendors. Confidential Resume of Candidate's Name
Candidate's Name Professional Resume_Aug NY v1.0 2024 Page 4 Developing and evaluating new office workflow document templates for business development, marketing, and client/patient tracking, ensuring seamless interaction with internal staff at remote offices and external medical financial clients. Providing project management direction for new business marketing and development, while assisting in maintaining current client needs.Sr. Project Manager (Contractor) October 2012 August 2013 Pearson Education Publishing Chandler, AZ Provided Project Management oversight for implementing Pearsons Schools Divisions Science, Social Studies and World Languages educational courses for digital product development transformation. Facilitated approval of the budget estimates and maintained ongoing financial tracking and reporting of a $2.4 million project budget. Managed the digital development of 5 Social Studies K-12 course products for the State of Texas from business requirement review to digital build development, to Alpha and client approved testing to production implementation. Effectively managed communications with 5 editorial external vendors, 3 video external vendors and over 40 Pearson internal staff members to keep products within project scope in meeting task delivery timelines and maintaining budget costs. Managed change control, issues resolution and risk mitigation throughout all the project development phases. Provided on-going daily and weekly status reporting to Sr. VPs, stakeholders, external/internal project sponsors, and lead project team members. Successfully implemented K-12 digital content course development projects:World Language Une fois French Grammar, Abriendo paso and AP Spanish coursesAssisted with implementation for the State of Texas Biology & Chemistry K-12 Science courses and the State of Texas K-12 American, U.S. and World History, Economics and Government Social Studies coursesProject Manager (Contractor) August 2011 October 2012 Wells Fargo, Co. - Chandler, AZo Successfully facilitated cross-functional integration and alignment with Wells Fargos domestic and international enterprise teams to deploy data-at-rest and confidential data security encryption solutions.o Ensured the successful execution and delivery of data-at-rest implementation projects, adhering to strict deadlines and budgets aligned with Wells Fargos business security plans. o Developed project plans, ensuring that the scope and approach were fully understood by all stakeholders globally. Tracked all milestones to meet client objectives and expectations, initiating corrective actions when necessary.o Actively communicated with both non-technical and technical business partners to determine detailed business project scope, technical and implementation requirements/plans, and cost proposals through verbal and written communications. o Assigned and managed numerous projects, developing and maintaining workflow documentation, policies, procedures, and user-friendly step-by-step operation manuals. o Monitored and assigned incoming work request queues to a matrix team of support security engineers.o Facilitated pre and post implementation reviews, ensuring project management lessons learned were shared within department teams and applied to future projects. Confidential Resume of Candidate's Name
Candidate's Name Professional Resume_Aug NY v1.0 2024 Page 5 o Assisted in establishing and analyzing ongoing financial objectives, preparing, managing, and monitoring project budgets within $100k, and reporting variances to stay within department goals. Ensured accurate reflection of project budgets, forecasts, and actuals within the enterprise. Project Manager (Contractor) August 2008 July 2011 INTECH Management West Palm Beach, FL Acted as an internal consultant within technology and business groups to re-engineer technical processes for greater efficiency. Collaborated with internal department business subject matter experts and vendor partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives from initiation to delivery. Utilized both PM PMBOK4 SDLC Waterfall and Agile/Scrum disciplines to manage a technical team of six members on the INTECH in-house custom software development Investment Tracking and Client Reporting System (ITCR). Managed complex enhancement priority setting, new development, and all change management for the ITCR system and sub-systems. Ensured that all IT process documentation was modified to meet IT Department annual compliance audits for Security Exchange Commission investment and trading regulatory guidelines or newly imposed mandates, achieving 100% compliance for three consecutive years. Provided consistent and comprehensive project milestone delivery status and project cost budget variances, with most project enhancement and new development budgets within the mid-$500k range. Supported application safeguard maintenance for centralized mission-critical systems. Developed a 24/7 Application Support Escalation Process and Procedures for these systems. Successfully managed projects:Business Contingency Planning/Disaster RecoveryEmail Infrastructure Migration and Office 2007 UpgradeTelecom Provider Replacement and BCP Net New Circuit UpgradeImplementation of Salesforce.com Web-based CRM SystemUpgrade and Implementation of Alfresco Data Management SystemEnterprise Transfer Layer Security Data Encryption Confidential Resume of Candidate's Name
Candidate's Name Professional Resume_Aug NY v1.0 2024 Page 6 Education / CertificationCal Poly State University, San Luis Obispo, CAMarketing and Computer Science Studies June 1991 Cuesta Community College, San Luis Obispo, CAAssociate in Arts Degree Business Administration & General Studies 1990 George Washington University 2005Project Management and Business Analyst Certification Canyon State Institute PMP Certification Program Jan 2016 |
