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Click here or scroll down to respond to this candidateCandidate's Name
Raleigh, NC(Street Address ) 824-6767 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLEAGILE PROJECT MANAGERResults Oriented people leader with a record of success directing world class software development teams, and network management/operations professionals for Fortune 500 companies. Highly motivated to deliver high quality results with excellent communication skills and a consistent approach that cultivates relationship development and collaborative partner support. Agile and Waterfall development experience with Certified Scrum Master and SAFE Certified Scrum Master designations.AREAS OF EXPERTISEAgileDefect TrackingITIL 4Azure DevOpsExecutive InteractionJIRACertified Scrum MasterGlobal Team LeadershipLean Six SigmaChange ManagementIncident ManagementMetrics/KPI ManagementCenter ConsolidationInnovationPresentationCollaborationProcess AnalysisProcess ImprovementCommunicationProcess ManagementProject ManagementTier 1/Tier 2 Support ManagementRequirements ManagementValidation TestingPROFESSIONAL EXPERIENCEQ2 Solutions - Raleigh, NCScrum Master July 2021- CurrentCoordinate all Scrum Ceremonies including Sprint Planning, Daily Stand ups, Sprint Review/Demos, Backlog Refinement and Retrospectives.Coaching and mentoring Junior Scrum Master. Partnering with peer Scrum Masters to ensure processes are consistent across teams.Liaising between developers and project stakeholders (Product Owners/Business Reps); fostering quality communication between both Onshore and Offshore resources.Removed obstacles for developers and testers via Servant LeadershipLead efforts towards continuous improvement and becoming a high performing teamDelivery Manager July 2023-Current (Dual Role)Led the delivery of Anatomic Pathology project ensuring adherence to timelines and budget.Directed a team of 16 developers, QA engineers, Product Owners, and System Architects.Coordinated with stakeholders to gather requirements, provide updates, and manage expectations.Implemented Agile practices, leading to an improvement in project delivery times.Conducted risk assessments and developed mitigation strategies.TekSystems (Contract position staffed at Verizon Communications) - Cary, NCSAFE Scrum Master October 2019 - September 2020Coordinate all Scrum Ceremonies including Iteration Planning, Daily Stand ups, Iteration Review/Demos, Backlog Refinement and Retrospectives.Coaching and mentoring other Scrum Masters on program team. Partnering to ensure processes are consistent across teams. Substitute role of Route Train Engineer (RTE) when required.Liaising between developers and project stakeholders (Product Owners, Product Management and RTE); fostering quality communication between engineering disciplinesRemoved obstacles for developers and testers via Servant LeadershipLead efforts towards continuous improvement and becoming a high performing teamSAFE Epic Owner and Network System Planner October 2020 July 2021Implemented process to identify critical aspects of Business Owner requirements prior to inclusion into the backlog of the Agile Release Train to assure understanding and prevent delay in implementation.Developed higher order Business asks into the creation of Epics for presentation to the Agile Team for further refinement into Features and eventual Story commitment by Scrum TeamsVERIZON Network Management Center, Cary, NCGlobal Transport and IP Network Management Center Senior Manager January 2016-March 2019Directed two organizations of over 100 employees and contractors focused on the surveillance, maintenance, and repair of the Verizon Global IP and Global Transport networks.Led analysis and response to dozens of network events per month impacting Enterprise customers across various regions and equipment, ensuring the integrity of the network via reduced down time and increased availability via problem solving and crisis management doctrineUtilized analytical skills and data analysis to ensure organizational KPIs and metrics metPrimary Organization User voice/interface with internal IT on system and tools developmentConsolidated multiple geographically diverse centers to achieve economies of scale/efficiency.Initiated Vendor engagement to include individual case resolution and larger scope bug fixesHired, trained, mentored, and developed multiple supervisors on leadership, administrative functions, and direct report relationship development resulting in several promotions.Performed staff augmentation via hiring and staff development via training and coachingSupported 24X7 operations via staggered shift and On-Call responsibilitiesGlobal Event Management Center Associate Director/Senior Manager July 2010-January 2016Directed two organizations that managed application development lifecycle of 4 IT developed applications that supported Incident, Outage, and Change Management activities throughout Verizons Global network as well as FCC Reporting to US government on large scale network events.Orchestrated Incident Management responsibilities for significant network events to include managing Executive Strategy bridge and 24X7 On call coverage responsibilitiesProject managed the development of new features and enhancements for utilization within 4 enterprise-wide IT applications focusing on Change Management, End Customer Notification, and Unplanned network event communication.oFamiliarity with and use of Agile and Waterfall methodologiesoLed team on the development of new features and enhancements for ascension from MVP to feature and enhancement rich applicationsPrimary contact between the Federal Communications Commission and Verizon Business as it relates to the filing of FCC outage reporting including 911/PSAP reporting.Guided global response efforts resulting from large scale network impacting events to include Executive management awarenessAdministered global change management/maintenance activities across Verizons network.EDUCATIONBachelor of Science degree in Business AdministrationUniversity of North Carolina at Chapel Hill Kenan Flagler Business SchoolCERTIFICATIONSCertified Scrum Master (CSM), SAFE Certified Scrum Master (SSM), SAFE For Teams, ITIL 4OTHER RELEVANT EXPERIENCEDirector of fundraiser to benefit St Baldricks fight against childhood cancer. Raised over $200,000 in 2023.Network Engineer and System Administrator experience prior to move to ManagementVendor Engagement/Familiarity to include Ciena, Cisco, Classic Nortel, Juniper, Tellabs, LucentDirect System Administrator/Project Management experience prior to move to ManagementoLiaison between global user base and IT - chartered to translate the needs of the business into user enhancements/requirements.oOwnership of User Acceptance Testing - to include Use Case and Test Case development and Defect Tracking and Enhancement prioritizationoDetermined release content and implementation schedule via communication with direct management and end usersoDeveloped written and web based training for 2 Enterprise-wide applicationsVerizon Lean Six Sigma ChampionExcellent Written and Verbal Communication (to include frequent presentation to Executives)Mortgage Consultant sales experience at Optimum Mortgage Group Durham, NC |
