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East Rochester, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEMarch Street Address , 2024Human ResourcesiEvolve, Inc.Rochester, NYRe: Technical Support  Help Desk Specialist IIDear Hiring Manager:For the past 12 years, I have worked for Monro, Inc., a company with 1,300 locations across 32 US states. My primary responsibility has been servicing and maintaining the companys 4,000 phone lines, currently accessed through a VoIP network. Your posting for a Help Desk Specialist has captured my interest and I am confident that I can contribute to your companys success in this role. Some key points for your consideration:I have strong interpersonal skills and an excellent ability to relate to customers on the phone. Since the onset of the pandemic in March 2020, I have been successful working remotely to meet daily objectives.On a day-to-day basis, I processed more than 20 service requests that included troubleshooting loss of service, requests for new service, and any other system problems.In my most recent role, I worked with Evolve IP telecom systems, with previous experience managing a RingCentral network. When our company transitioned from RingCentral to Evolve IP, I played a key role in ensuring the migration took place without any interruption of service to the 1,300 store locations.I hold an AAS degree in Information Technology and previously held the Cisco Certified Network Administrator credential, which I am in the process of recertifying. I also hold a Session Initiation Protocol certification and have completed significant network security training. I am enthusiastic about the possibility of bringing my customer-focused problem-solving approach to your team and have enclosed a resume outlining my experience for your review. At your convenience, I would be pleased to meet with you to discuss in more detail how my knowledge and expertise can advance your business goals. Please contact me to arrange a good time for such a conversation.Thank you for your time and consideration. I look forward to speaking with you soon. Sincerely,Candidate's Name
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AttachementI am a long time Hoselton family admirer and a Hoselton's Customer