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15 years of experience in the financial area, extensive knowledge in bank cash management, customer service, development of objective-oriented activities. experience in administration in the area of process development for the continuous improvement of the organization's processes, experience in preparing presentations and training new staff, communication skills with clients as well as control and generation of reports. Attention to incidents in the customer credit application entry system.PERSONAL INFOADDRESS2771 Red Lion PlaceWaldorf, MDPHONEPHONE NUMBER AVAILABLEE-MAILEMAIL AVAILABLEEMAIL AVAILABLESKILLSComunicative skillsAbility to work as a teamInitiative and proactivityHigh writing abilityExperience in control and safeguarding of documentsComputer skills: use of Microsoft Office tools, such as Word, Excel and PowerPoint.LeadershipResponsibilityLANGUAGESSPANISHNativeENGLISHAdvancedEXPERIENCEAdministrative Support ExecutiveAGRICOLA BANK2017- 2023-Prepare and compile income reports for credit applications at the management level.-Responsible for addressing incidents in banking systems for their prompt resolution, managing meetings with the different areas involved for the construction of solutions and improvements.-Support to managers in the activities necessary for the loyalty of their clients, writing emails, answering calls, managing custody of documents with confidential information, support in banking transactions of managed clients.-Receive and send correspondence in order to maintain the manager's external and internal communication.Comercial AdvisorAGRICOLA BANK2015- 2017-Advise clients on products (active and passive) and services, as well as on their maintenance, according to established standards and policies to achieve the commercial goal; in order to achieve customer loyalty and recommendation.-Establish business relationships with clients, offering them products that adapt to their investment profile.-Squaring daily agency accounting.-Cash review of teller staff-Bank life insurance sale.Teller BankAGRICOLA BANK2008- 2015Cash management, make deposits and customer payments.Check payments, cross-selling to transactional customers.EDUCATIONFrancisco Gavidia University3 years of CollegeComputer Systems EngineeringExsal Technical InstituteHigh SchoolPERSONAL REFERENCESFidel VasquezPHONE NUMBER AVAILABLEKleidi VasquezPHONE NUMBER AVAILABLEMagnolia VasquezPHONE NUMBER AVAILABLEthe |