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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Summary
Communicative and detail-oriented IT professional with a passion for ensuring bug free solutions. I strive
to be a subject matter expert on whatever feature is next so that my team and my clients can rely on me
to make decisions that move the project forward.
April 2023 Current
The C2 Group Senior Quality Assurance Analyst
Lead the QA team
Ensure team goals align with company initiative
Conduct weekly, monthly, and quarterly feedback sessions with direct reports
Lead team strategy sessions
Balance teams billable hours against project budgets
Assist with new sales, project scoping, and client onboarding
Oversee all QA s processes, tools, and documentation
April 2022 April 2023
The C2 Group Quality Assurance Analyst
Execute test plans for project features
Test bug tickets, enhancements, defects
Write and execute regression tests (manual and automated)
Perform accessibility, performance, and SEO scans
Write test plans, test strategies, and testing documentation
Execute client trainings
Optimizely CMS expert
Mentor Jr QA s
January 2021 April 2022
United Wholesale Mortgage - Quality Assurance Analyst
Responsible for 2-3 deploys/releases weekly
Manual tester that utilizes a variety of testing methods (functional, regression, smoke,
exploratory, etc)
Discover, replicate, log, and monitor current defects/bugs
Lead daily stand ups, retros, and RCA s
Create test strategies and test cases via TFS
Assist quality engineers with regression scripts in Selenium
Assist developers with code reviews, local testing, and acceptance criteria requirements
Work with the business/stakeholders to manage priority for upcoming features & enhancements
Demo enhancements to the business and stakeholders
January 2020 January 2021
United Wholesale Mortgage - Operations Trainer
Facilitate weekly on-site or virtual trainings for new/existing operations team members
Create training material such as job aids, webinars, and process guides
Work with the business and stakeholders to manage priority for training projects
Coach team members based on job performance
June 2019 - January 2020
United Wholesale Mortgage - Team Lead Wholesale Resolutions
Supervise 25+ team members
Assist with urgent escalations for the team
Track team production and ensure SLAs are being maintained
Manage timecards and time off requests
Present news, statistics, and accomplishments to senior leadership on a weekly basis
October 2018 - June 2019
United Wholesale Mortgage - Correspondent Specialist
Review conventional and government loan packages to ensure they meet investor requirements
Purchase loans from correspondent broker warehouse lines
Hit daily production numbers
August 2017 - September 2018
Proctor Financial - Accounting Clerk
Produce and track client invoices
Ensure wires and checks are processed correctly
Process check review accounts
Systems/Languages/Applications
Ticketing Systems
Team Foundation Server (TFS)
JIRA
Programming Languages
C#
HTML
Technical Tools
Visual Studio (Selenium)
Virtuoso
Browserstack
Postman
SQL Server
Swagger
Salesforce
Optimizely
Figma
Bitbucket
Testpad
Organizational Tools
Microsoft Suite
Confluence
Discourse
Mavenlink
Education
June 2014
Troy High School - High School Diploma
Awards/Certifications
QAX Graduate
Certified Trainer for a top 5 training organization per Training Magazine
Ace the Call winner (best call score in the department) 5x
Client Experience award winner (won by broker recognition) 3x
Operations VIP 2x
Brilliant Idea award winner
0% LQ Award
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