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Click here or scroll down to respond to this candidateASCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Round Rock, TX Street Address
Skilled Front Desk Supervisor successful at solving a range of daily issues with an ecient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. UpsellingFront DeskMicrosoft OutlookCommunication skillsGuest servicesHospitalityOrganizational skillsSupervising experienceOPERASystem updatesCash controlTeam building and supervisionGuest RelationsReservations ManagementGuest check-in and check-outHospitality servicesOperations OversightStrong leadershipProperty Management SystemsSta SupervisionProblem-solving skillsConict ManagementListening SkillsSta TrainingTraining and mentoringIssue ResolutionCash ManagementWhite Lodging Austin, TXFront Desk Supervisor08/2023 - CurrentSupervise the front desk, Manage guest problem, Train new employees, Assist front oce managersGreeted and welcomed guests in a friendly, professional manner. Monitored the front desk sta to ensure proper customer service was provided.Maintained up-to-date knowledge of hotel services, features and local attractions and activities.Processed payments, cashiering duties and credit card transactions accurately.Performed administrative tasks such as ling documents, answering phone calls and emails.Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.Conducted regular performance evaluations of front desk sta members. Supervised daily operations at the front desk including check-ins and checkouts, reservations.Implemented strategies for improving customer service standards across the department.Mentored new sta on correct procedures, compliance requirements and performance strategies.SummarySkillsExperienceBenchmark Deloitte Westlake, TXAdvanced Internship05/2023 - 07/20238-10 week program where I gained work experience in the Hospitality IndustryWorked in the following positions: Bell Person, Front Desk Agent, Housekeeping, and ValetShadowed various departments of interest during internship Departments include: Housekeeping, Front Oce, and Front Desk Participated in other opportunities such as classes or other intern team building activities.Compiled weekly reports on customer feedback and satisfaction ratings. Developed presentations and organized events to promote products or services.Proofread documents before submitting them for review. Contributed ideas during brainstorming sessions to generate creative solutions.Managed customer inquiries through phone calls, emails, or other forms of communication.Performed quality checks on products prior to shipment or delivery. Supported various program activities, assisting with administrative tasks. Local Geico Insurance Agency Denton,TXInsurance Sales Agent01/2023 - 05/2023Made 60 calls a day to meet our insurance selling goal Provided exceptional customer service for customers in need Assisted existing insurance holders with their account information Cross sold insurance during phone callsConducted market research to identify potential customers and target markets.Assisted clients in selecting appropriate coverage options for their needs. Developed a customer service strategy to ensure the highest level of satisfaction.Analyzed customer feedback to improve sales strategies and tactics. Generated leads through cold calling, networking, referrals, and other marketing initiatives.Provided advice on nancial planning and insurance policies. NuRock Management Corinth, TXLeasing Consultant07/2021 - 01/2023Upsold apartment homes to t the needs of future residents Answered up to 100 calls a day to assist customers and current residents Provided exceptional customer service to future residents and current residents to meet their needsAssisted residents to ensure their needs are met and that they are satised Worked with Yardi Systems to post work orders for residents, looking up rent for residents and calling possible prospects for future residents Greeted potential tenants and provided information about the property. Conducted tours of available apartments, highlighting features and amenities.Maintained accurate records of prospective renters, applications and leases. Advised on rental policies and procedures to ensure compliance with applicable laws.Prepared lease agreements, collected security deposits and rent payments from tenants.Provided excellent customer service to all tenants throughout their tenancy period.Responded to tenant requests for maintenance services in a timely manner. Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.Dillard's, Inc. Denton, TXSales Associate10/2020 - 07/2021Greeted customers and assisting them with products Managing sales goals to be sure that goals were met Organized the accessories on the oor to ensure that they are appealing to the customersProvided wonderful customer service to ensure that customers are satised Assisted customers with product selection, sizing and styling. Provided accurate information about products, prices and services. Processed transactions using a point-of-sale system. Built relationships with customers to encourage repeat business. Organized stockroom shelves according to size, color or style. Restocked shelves as needed to ensure sucient inventory levels. Demonstrated product features and benets for customers' needs. Handled customer complaints in a professional manner. Greeted customers and provided exceptional customer service. Aloft Hotel Round Rock, TXFront Desk Agent12/2018 - 07/2020Greeted customers, patrons, or visitors to be sure they feel welcomed Made travel, accommodations, or entertainment arrangements for guests Maintained nancial or account records of reservations to be sure they are being charged correctlyCollected deposits, payments or fees from guests to be sure that the hotel's revenue is up to dateResponded to inquiries and room requests made online, by phone and via email.Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service. Supervised daily operations of hotel front desk in absence of manager. Facilitated successful front desk operations for high-volume hotel. MarriottLoyalty Champion06/2019 - 03/2020I represented the brand MarriottI also trained new employees on new system updates and new updates for the brand of MarriottAssisted customers with loyalty program inquiries and provided guidance on how to maximize their benets.Created reports to measure eectiveness of loyalty initiatives. Gathered customer data to track progress towards loyalty goals. Monitored customer feedback and identied areas of improvement for the loyalty program.IHGLoyalty Champion05/2017 - 12/2018I represented the brand of IHGI trained new employees on new system updates and new updates for the brand of IHGGathered customer data to track progress towards loyalty goals. Monitored customer feedback and identied areas of improvement for the loyalty program.Assisted customers with loyalty program inquiries and provided guidance on how to maximize their benets.Holiday Inn Express Round Rock, TXFront Desk Agent03/2017 - 12/2018Greeted customers, patrons, or visitors to be sure they feel welcomed Made travel, accommodations, or entertainment arrangements for guests Calculated costs of goods and services of reservations to be sure they are being charged correctlyCollected deposits, payments, or fees from guests to be sure that the hotel's revenue is up to dateGreeted customers in a professional and friendly manner. Assisted with check-in and check-out procedures for guests. Answered phones, responded to inquiries, and took messages. Processed payments accurately and eciently.Resolved customer complaints promptly and courteously. Provided information about hotel amenities, services, and local attractions. Maintained cleanliness of lobby area at all times. Scheduled reservations for groups and special events. Inputted guest information into computer system accurately and securely. Veried accuracy of room rates and other charges during check-in process. Ensured that all safety regulations were followed according to company standards.Performed light housekeeping duties such as stocking supplies or cleaning surfaces.Assisted with luggage handling for incoming guests. Managed cash drawer responsibly throughout shift.Generated daily reports detailing occupancy levels, revenue amounts. Collaborated with colleagues to ensure smooth operations of front desk area.Posted charges, updated accounts and issued bills to departing guests. Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.University of North Texas TXBachelor's degree in Hospitality Management05/2023Austin Community College TXAssociate degree in Hospitality Management05/2019Food Handler CerticationEducation and TrainingCertications |
