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Click here or scroll down to respond to this candidateCandidate's Name
Centerport, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLESUMMARY:Dedicated and versatile professional with extensive expertise intechnical writing, business analysis, and training. Possess a provenability to rapidly acquire new skills and effectively translate complextechnical information into clear and comprehensive documentation. Adeptat collaborating closely with engineers and authored a wide range ofdocuments, including program specifications, design specifications, usermanuals, reference manuals, operations manuals, repair manuals, APIs, andtraining manuals. Committed to delivering high-quality documentation andfacilitating seamless communication between technical and non-technicalstakeholders.SKILLS:Project Management Client Management Stakeholder EngagementResearch Experience Problem Solver Excellent Written and OralCommunication Collaborative Self-starter Time Management DataAnalytics RFPs SCDs Sharepoint Microsoft Office InformationMapping Windows Visio Photoshop Adobe Acrobat Caliber Robohelp7 Illustrator CostpointEXPERIENCE:FRONTGRADE (formerly CAES), Plainview, New YorkJul 2020 - Nov 2023Senior Technical Writer. Working with engineering staff, developed and updated proposals,RFPs, Data Sheets (SCDs), user manuals, training guides,presentations, and product brochures.. Created and maintained complex tables that became the basic form fortest plans.BIODEX MEDICAL SYSTEMS, Shirley, New YorkOct 2016 - Jul 2020Senior Technical Writer. Worked with engineering, created and updated user manuals, screencaptures, digital photography, and created mock wire frames.ULTRA ELECTRONICS-EMS, Yaphank, New YorkApr 2016- Sept 2016Senior Technical Writer (Consultant). Worked with engineering, developed schematics, created and updatedfigure diagrams for Degaussing systems sold to various foreignnavies.. Using Costpoint, created and updated Bill of Materials (BOMs) andpart numbers enabling the engineers more time to be productive.. Created and updated complex test plans and verified test results.NATIONAL GRID, Hicksville, New YorkOct 2015- Apr 2016Administrator (Consultant). Participated in pre-triage and triage meetings, create meeting notestracking the progress of each non-standard service request frominception to completion.. Designed internal reports that showed the reasons for, steps takento solve, and service technicians called for non-standard servicereported by customers.ZEBRA TECHNOLOGIES, Islandia, New YorkMar 2015 - Sept 2015Sr. Technical Writer (Consultant). Updated existing documentation, part numbers, bar codes, andcompliance directives, quick start guides, and user manuals for theregulatory department.. Collaborated with developers and engineers to design of newdocuments/forms for regulatory department ensuring proper standardsand directives were met for overseas shipments.Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLEPage 2IECA, New Hyde Park, New YorkJan2013 - Feb 2015Sr. Technical Writer. Worked with the Software Engineering Department to produce userdocumentation used in proxy battles.. Updated existing documentation to reflect changes to screens andfunctionality due to changes is SEC regulations.CANON USA, New Hyde Park, New YorkNov 2010 - Dec 2012Sr. Technical Writer/Business Systems Analyst (Consultant). Worked with the Business Project Planning (BPP) division, createduser guides and training documents in to be posted to the Intranet.. By co-chairing in-house meetings with in-house users and managers,gathered information detailing what was missing from currentWarehouse and Retail systems. Created presentations to explain howIT expected the new systems to operate.. Wrote letters to upper management, business affiliates, andcustomers detailing dates and times of system access.. Involved with the planning and design of the new Retail system.Involved with all phases of the UAT.. Working with users and IT, created work flows, functional flows,swim lane diagrams, documented procedures, created test scenarios,and conducted web meetings.. Involved with user training for the newly implemented system in aclassroom setting and worked as a liaison between users and IT todocument, research, prioritize, and resolve issues.. Researched all requests for access to the systems to determine whatrole and functionality the employee should be granted.CLEVER DEVICES, LTD., Plainview, New YorkFeb 2010 - Sept 2010Senior Technical Writer (Consultant). Worked with the system design engineers to produce proposals andcompliance matrices.. Formatted and edited data, extracted pages from the RFP pdf files,and created forms for electronic use.. Created service and product documents, user manuals, trainingmanuals, and repair manuals.INTRANS GROUP, INC., Carle Place, New YorkFeb 2007 - Dec 2009Senior Technical Writer. Produced proposals, user manuals, repair manuals, and performedbusiness analysis.. Maintained the catalog of resumes, which included translatingresumes from French to English.CORRECTNET, INC., Hauppauge, New YorkOct 2004 - Feb 2007Sr. Technical Writer (Consultant). Produced all system and user guides uploaded to the client's portalbranding them with the customer's logo.. Performed full regression testing on new systems prior release,wrote test scripts, and compiled the test results.NEW YORK CITY DEPARTMENT OF EDUCATION, Long Island City, New YorkOct 2001 - Oct 2004Technical Writer/Trainer (Consultant). Responsible for documenting all existing systems, created the HTMLhelp screens, and wrote job descriptions and resumes for thedevelopment staff, and conducted telephone training sessions withvarious schools.. Performed a detailed analysis of all database systems currentlybeing used withing the department.. Produced a functional specification working with the developmentstaff, financial, and system analysts.. Served as a weekend supervisor to the customer servicerepresentatives.EDUCATION:B.A. in Liberal Arts SUNY at Stony Brook, Stony Brook, New YorkA.A.S. Computer Science SUNY at Farmingdale, Farmingdale, New York |
