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Click here or scroll down to respond to this candidateCandidate's Name
CLOVER, SC Street Address -534-7305 EMAIL AVAILABLE HTTP://LINKEDIN LINK AVAILABLEEducationHIGH SCHOOL DIPLOMA Street Address ROCK HILL HIGH SCHOOL10+ years of customer service experience in manufacturing operations. Extensive experience in telephone customer service, including sales, technical support, and customer care. Well versed in major customer service software, conflict resolution, and possess a positive attitude. I am eager to further my experience and bring forth value in a safe, dynamic, fun, and challenging working environment. Profession or industry passionate, organized & analytical, logical critical thinker, flexible & personableExperienceService Pro Installation GroupJuly 2023- PresentConfer with department supervisors or other personnel to assess progress and discuss needed changes.Requisition and maintain inventories of materials or supplies necessary to meet production demands.Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.Schedule Installations for 28 Lowe's Home Improvement StoresHandle large volume of calls while providing exceptional service*Scheduled work orders and repairsMake sure product is received with our warehouse staff and Lowes Stores*Make sure ETA of product is correct and efficientWork as a team player with a team of 10Ensured we met deadlines, timelines, and customer expectations for a seamless experienceHudson Cleaning Company August 2022 PresentManage Daily Operations Such as Supplies, Labor, Training, And Business Expenses.Identify Appropriate Business Solutions Based on Cash Flow and Long-Term Objectives.Coordinate With Customers to Set Appointments and Review Cleaning Plans and Operating Procedures.Develop Marketing Strategies to Solicit New Business.Build And Maintain Positive Relationships with Customers.Rite Rug Flooring -Scheduling Coordinator August 2021 -August 2022Planned And Coordinated Weekly Installation Schedules and Determined Appointment Lengths.Answered Phone Calls and E-Mails to Confirm Customers Appointments and Determined AnySpecial Needs/Requirements.Liaised And Coordinated with Office Staff and Floor Technicians About Schedules and AnyChanges.Coordinated Service for Warranties and Repairs, For Both Homeowners and Builders.Processed Inspections into System and Monitored Each Process Until Completion.Quality Assurance/Customer Service Representative Snyder-Lance Nov 2015 July 2021Successfully And Completely Resolved Customers Complaints and Issues by Telephone and Email.Identified and captured value-added activities, provided recommendations to resolve company concerns and educated customers on company related procedures.Compiled new customer surveys to rate satisfaction of installations, order handling, and product capabilities.Processed and analyzed customer survey feedback to provide appropriate resolutions and needed updates.Performed quality check on incoming raw materials, outgoing oil and finished packages produced.Accurately communicated packaging deficiencies to team leaders and processing operators.Proactively developed and managed professional relationships with customers and internal partners to foster a network of resources.Manufacturing operations Snyder-lance October 2011 November 2015 Creating long-term plans and initiatives to accomplish company goals efficiently Coordinating with other teams to implement strategies and cross-training efforts Analyzing budgets to minimize expenses without sacrificing profits Developing and implementing strategies to keep employees motivated and dedicated Creating presentations and communicating with executives about plans and strategies Identifying problems and coming up with effective solutions quickly Monitoring changing market conditions and adjusting strategies accordinglySkillsProficient with project management softwareTeam playerExcellent time management skillsConflict managementPublic speakingData analyticsHighly organized, detail-oriented with solid critical thinking skillsImpressive interpersonal skills and can build and maintain strong stakeholder and client relationshipsAstute learner who thrives in fast-paced environmentsEffective leader and coachableMicrosoft Office 365 Applications |
