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Click here or scroll down to respond to this candidateCarthage, Texas 75633PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Summary of Qualifications:Dedicated and detail-oriented professional with extensive experience in customer service, client management, and administrative roles. Skilled in organizational tasks, communication, and problem-solving.Core Competencies:- Customer Service & Client Management- Administrative Support & Records Management- Data Entry (30wpm) & Office Equipment Operation- Conflict Resolution & Problem Solving- Excellent Interpersonal & Communication Skills- Time Management & EfficiencyProfessional Experience:Customer Service Advocate IBlue Cross Blue Shield Texas, Marshall, TexasMarch 2024 - June 2024- Assisted Medicare members with insurance plan inquiries and claims.- Provided support for Blue Access for Members setup and usage. The Plaza at Edgemere, Dallas, TexasDirector of Admissions- February 2023 - August 2023 Move-in Coordinator - November 2021 - January 2023 Administrative Assistant - September 2019 - March 2020 CNA - January 2018 - September 2019- Managed admissions process and coordinated move-ins.- Provided administrative support including scheduling, document management, and client interaction.- Conducted facility tours and managed client communications.- Coordinated with external vendors and internal staff to ensure smooth operations.- Provided daily care and assisted with rehabilitative activities for residents.- Conducted a range of motion exercises, assisted with feeding and toileting.- Documented resident progress and maintained records. Director of Admissions and MarketingHeritage House of Marshall, Marshall, TexasAugust 2020 - November 2021- Oversaw admissions procedures and ensured rooms were ready for new residents.- Verified insurance coverage and managed client intake documentation.- Conducted tours for potential residents and families.- Prepared census and marketing analysis reports.Director of AdmissionsSkyline Nursing Center, Dallas, TexasMarch 2017 - September 2018- Greeted new residents and prepared rooms for admissions.- Managed insurance verification and handled client inquiries.- Assisted with facility marketing and conducted family interviews.- Prepared and analyzed census reports.Certified Nurse AidePavilion at Creekwood, Mansfield, TexasSeptember 2016 - March 2017-Provided daily care and assisted with rehabilitative activities for residents.-Conducted a range of motion exercises, assisted with feeding and toileting.-Documented resident progress and maintained records. Southwest Nursing & Rehab, Fort Worth, TexasAdmissions Coordinator - June 2013 - August 2016MDS Clerk - November 2012- June 2013Restorative Aide - June 2011 - November 2012CNA - September 2010 - June 2011- Managed admissions paperwork and ensured compliance with regulations.- Conducted facility tours and assisted families with the admissions process.- Handled insurance verification and prepared census reports.- Provided daily care and assisted with rehabilitative activities for residents.- Conducted a range of motion exercises, assisted with feeding and toileting.- Documented resident progress and maintained records.- Input ADLs and skill flow sheets in CNA booklet- Input PASRR in computerEducation:Bachelor's Degree in PsychologyUniversity of North Texas at Dallas, Dallas, Texas August 2018 - PresentAssociate in PsychologyTarrant County College, Arlington, TexasAugust 2016 - May 2018High School DiplomaPanola Charter High School, Carthage, TexasAugust 2000 - May 2001Certifications and Licenses:- Licensed Independent Adjuster in Texas June 2023 - Present- Certified Nurse Aide December 2003 - PresentComputer Skills:- Proficient in MS Office Suite (Word, Excel, PowerPoint)- Experienced in EMR systems (EPIC, All scripts, Point Click Care, Matrix)- Typing Speed: 30 wpmProfessional Memberships:- Vice President, Carthage Courtesy Club (non- profit) in Carthage, Texas |
