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Click here or scroll down to respond to this candidate1148 FRAZIER AVE. ORLANDO, FL 32811, ORLANDO, US, 32811
EMAIL AVAILABLE PHONE NUMBER AVAILABLECandidate's Name
PROFESSIONAL SUMMARYCustomer Service professional with 25 years of experience, excelling in communication, problem-solving, and team leadership. Demonstrated expertise in managing staff, coordinating operations, and ensuring exceptional service, with a proven track record in enhancing patient safety. Passionate about delivering superior customer experiences and fostering a secure, supportive environment.EMPLOYMENT HISTORYPATIENT SAFETY OBSERVER DEC 2023 - JUL 2024VirtuAlly, LLC Orlando, FL Monitor patients via multiple camera feeds, ensuring safety and timely intervention. Collaborate with staff to enhance inpatient safety, focusing on high-risk individuals. Assess and mitigate safety risks in real-time using established protocols. Promote a secure environment through continuous observation and proactive measures. BEHAVIORAL HEALTH TECH FEB 2023 - SEP 2023Orlando Advance Recovery Center Orlando, FL Partnered with clinical team to enforce facility rules, ensuring patient compliance and fostering a supportive recovery environment. Utilized verbal de-escalation techniques, maintaining clear and accurate patient documentation. Secured clinical records to protect patient privacy, contributing to a confidential environment. Implemented safety protocols and crisis intervention strategies, ensuring a stable environment for residents.MEDICAL ASSISTANT TRAINER AUG 2019 - JUL 2023DocMJ Orlando, FLFIELD CLINICAL COORDINATOR/TRAINER MAY 2022 - OCT 2022 Lev Diagnostics Orlando, FL Conduct Pacemaker/ICD transmissions and Holter hook-ups, ensuring patient compliance with Medicare. Promote Lev Diagnostics services, expanding presence and acquiring new accounts in Orlando. Collaborate with Director of Nursing to maintain facility compliance with Medicare guidelines. Generate Salesforce reports for nursing home facility accounts, ensuring accurate documentation. Oversaw compliance with Medicare guidelines, ensuring regulatory adherence across nursing facilities, boosting operational standards. Trained new medical assistants, ensuring curriculum adherence and company standards, enhancing team efficiency.Conducted audits of patient charts, identifying areas for improvement and implementing strategies to boost record accuracy and regulatory compliance. Prepared patient charts with essential consultation and follow-up information, streamlining patient care.Maintained HIPAA compliance in handling patient records, safeguarding patient confidentiality. Facilitated seamless onboarding processes for new employees, collaborating with HR to streamline payroll and health insurance procedures. Partnered with nursing directors to optimize patient monitoring processes, fostering a culture of continuous improvement.MEMBER SERVICE SUPERVISOR DEC 2011 - JUL 2019Optum Orlando, FL Led team of Customer Service Advocates, boosting client satisfaction by 20% through improved processes and regular performance reviews. Facilitated weekly call calibrations with clients and account management, strengthening client relationships and communication. Implemented standardized procedures across departments, enhancing efficiency and reducing errors by 15%. Recruited and trained new employees, achieving a 30% reduction in turnover and fostering a high-performing team. Mentored staff, providing guidance and support, leading to a 25% improvement in team performance metrics.EDUCATIONAS IN CRIMINAL JUSTICE Nov 1999 - Jul 2002Florida Metropolitan University Orlando, FLAS IN SURGICAL TECHNOLOGY May 2023 - PresentSouth College Orlando, FlSKILLSMicrosoft Word, Excel, & Powerpoint, Leadership, Time Management, Customer Service, Problem-Solving, Communication, Data Entry. |
