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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Detroit, MISUMMARYSeeking a Customer Service Rep role with 11 years of experience. Skilled in inbound/outbound calls, emergency response, and billing support. Proven ability to provide product information and sales assistance. WORK EXPERIENCEMaple bear inc DETROITDeliverer/ Courier May 2021 Efficiently coordinated and executed the delivery of packages, ensuring timely distribution while maintaining a high standard of customer service and adherence to Maple Bear Inc.'s operational protocols. Concentrix Warren, MICustomer Service Representative/Call Center Sep 2018 - Apr 2021 Managed customer inquiries through both inbound and outbound calls, ensuring high-quality service and support. Provided accurate driving directions to assist callers in reaching their destinations efficiently. Facilitated timely connection of callers to appropriate emergency services and proficiently handled plan renewals, updates, and cancellations, including billing assistance. Dialog Direct Highland Park, MICustomer Service Representative May 2017 - Jul 2018 Addressed customer inquiries and provided detailed product information, facilitating informed purchasing decisions. Managed both incoming and outgoing communication, ensuring effective resolution of customer service requests and sales support.Old Navy Roseville, MIRetail Sales Associate Nov 2016 - Apr 2017 Provided customer service, ensuring client satisfaction through prompt assistance and resolution of inquiries. Maintained store presentation and merchandise inventory, balancing cashier responsibilities with effective stock management.The Crown Group Detroit, MIProduction Worker Feb 2011 - Oct 2016 Efficiently handled the preparation and processing of components for painting, ensuring their readiness for subsequent stages of production. Diligently applied protective measures for parts pre- and post-painting, maintaining product integrity and quality throughout the finishing process.EDUCATIONDenby High SchoolHigh school diploma, N/ADetroit, MI2007SKILLSQuality Control (1 Year)  Housekeeping (3 Years)  Customer Service (4 Years)  Claims Processing (1 Year)  Accounts Payable (1 Year)  Accounts Receivable (1 Year)  Production (2 Years)  Cold Calling  Manufacturing  Computer Literacy  Warehouse Experience  English  Office Management  Bookkeeping  Software Troubleshooting Technical Support  Help Desk  Typing  Driving  Basic Math