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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service RepresentativePHONE NUMBER AVAILABLE EMAIL AVAILABLE Holly Springs, MS 38635 CAREER OBJECTIVEProactive professional with [Number] years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced environments that have pockets of ambiguity. Stellar command with delivering results, win-win outcomes, and navigating cross-functional teams.EXPERIENCELEARNING AMBASSADOR, Byhaila, MSAmazon, May 2022-June 2023 Developed and implemented effective strategies to support student learning processes and outcomes. Prepared reports summarizing key findings from various research initiatives related to learning processes. Supported faculty members in developing assessment rubrics based on established learning objectives. HOME DEPARTMENT MANAGER, Olive Branch, MSTj Maxx Dept Store, November 2020-April 2022Counted and balanced registers.Directed and supervised staff performance.Used Point of Sale register system to complete transactions.Responded to customer inquiries and delivered appropriate information after carefully researching issues.Identified appropriate solutions to minimize issues and quickly solve problems.Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.Delivered empathy and persuasive negotiation talents to promote memorable customer experience.FINE JEWELRY SALES CONSULTANT, Memphis, TNMacys Department Store, January 2018-November 2020 Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.Provided excellent service to customers through active engagement, direct eye contact and listening skills.Engaged positively with each customer, providing professional and polite support for sales and service needs.Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.PRODUCTION TEAM LEADER, Blue Springs, MSToyota Motor Manufacturing, May 2011-December 2017 Kept areas clean, neat and inspection-ready to comply with product guidelines.Notified supervisors about production problems and helped identify and correct concerns.Evaluated subordinate performance and communicated with employees to provide feedback for work performance improvement.Defined, created and developed solutions to identify root cause of problems to avoid future occurrences.Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.Conducted frequent cycle counts and inventory audits to verify accuracy of computer records.Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.CREDIT UNION MANAGER, Memphis, TNMemphis Area Teacher Credit Union, October 2006-May 2011 Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.Analyzed products and policies and recommended changes to maximize profitability.Examined markets to inform customers on profitable purchases and financial opportunities.Directed team members in authorizing loans and opening checking and savings accounts.Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.Explained benefits of various investment options to help customers fulfill personal investment goals.Developed and implemented sales and marketing strategies to align with annual sales initiatives.CUSTOMER SERVICE MANAGER, Olive Branch, MSWalmart, June 2003-October 2006Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.Maintained knowledge of company products and services to promptly resolve complaints and concerns.Assisted staff with resolving complex customer issues and implementing targeted solutions.Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.Assisted customers with making payments or establishing payment plans to bring accounts current.Upheld quality control policies and procedures to increase customer satisfaction.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.EDUCATIONHIGH SCHOOL DIPLOMA, Holly Springs, MSHolly Springs High School, January 1993SKILLSSales Leadership Flexible Work Schedule Cash Handling And Reconciliation Staff Coaching And Training Handling Complaints Decision Making Team Building And Motivation Retail Operations |
