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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY STATEMENTSelf-starter experienced IT Professional, always eager to learn new technologies. Constantly looking to overcome new challenges. Willing to help my teammates to successfully meet organizational goals. Always looking to exceed expectations through professional development, achievements, and self-training.PROFESSIONAL SKILLSTechnicalDemonstrated Skills Utilizing and learning the Following Software applications and hardware technologies. Microsoft Visio, MS Outlook, MS Word, MS Excel, MS Access, MS Project, MS PowerPoint, Wireshark, SQL(Solid understanding), Watchguard Firewalls, MS Dynamics Great Plains GP, MS Dynamics NAV, MS SCCM 2007, MS Exchange, MS O365, MS WSUS, Quickbooks 2008-2016, Peachtree, VMWare vCenter, vSphere, Hyper-V, Sharepoint, PowerShell, Acronis, Symantec Ghost DNS, IIS, Active Directory, Shadowprotect, ImageManager, Nimble SAN, EqualLogic SAN, Copellent SAN, Tinri SAN, Fortinet Firewall, SOPHOS Firewall, Symantec Endpoint, SonicWall Firewalls Spiceworks Monitoring, Nagios Monitoring, Kroll Ontrack Granular Recovery, AS400 ISeries Navigator, MS Sharepoint 2010/2013, JaZinga IP Phone System, Atera RMM, BlueCat DNS, OKTA, Gestio IPDB, MS Virtual machine Manager VMM, Cisco Routers and switches, Avocent DSVIEW, Cisco Telephony, Netgear Managed Switches, Solarwinds Patch Manager, Terminal Server, Oracle VBOX, TeamViewer, VNC, FileZilla3, GFI Email filtering or EMPS email Scrubbing, Synology NAS, Splunk Dashboard, AppDynamics, ControlUp, Citrix, InfoBlox, Snow Commander, Lansweeper.Additional Skills in Server Assembly, Diagnostics, Install Peripheral Devices, Troubleshooting, Hardware Upgrades of Information systems. Including Networking Experience with Cabling (Twisted Pairs), LAN Configuration, Network Monitor, Performance Monitor, Router Programming and Troubleshooting, WAN Configuration, Firewall Management and Nutanix.Advance Operating System Knowledge With DOS, Windows 2000, Windows 2003 Server, Windows NT, Windows Vista, Windows XP, Windows 7, Windows 8, Windows 10, Windows 2008 Server, Windows 2012 Server, Windows 2016 Server, Windows 2019 Server, Windows 2022 Server, Android 11, Linux (Suse, Backtrack, Kali, Ubuntu Desktop, Ubuntu Server, Fedora GUI, CentOS 7, Rocky 8, Rocky 9), Mac OSX, IOS.PersonalBilingual in Spanish fluent, with great interpersonal skills, organized and detailed oriented, follow rules and procedures and have experience in writing technical instructions as well as communicating technical information across organizations and people from different technical backgrounds.WORK EXPERIENCEDATA CENTER SYSTEM ADMINISTRATOR, August 2021 to July 2024 - contractor Ultimate Kronos Group UKG, Weston, FLSupported enterprise self-hosted VMware infrastructure of 11,000+ VMsManage and provision resources to servers on vSphere 6.7, and vSphere 7Architect virtual infrastructure and deployment of various business applicationsSucceeded in participating as a SME in various End of Life projects for the organization by removing/decommissioning, upgrading and isolating thousands of VMs which OS was no longer supported by vendor or developerGenerate reports through vRealizeAssisted with managing SW Orion nodes and other monitoring tools like LansweeperAdd, Remove, maintain, and troubleshoot DNS record keeping using Infoblox across multiple domain and subdomainsHandle Tier 3 escalated tickets, focusing on troubleshooting server and infrastructure issuesCreate backup jobs and perform restorations Utilizing VEEAM backup utilityEnforce governance guidelines when applications require production changes and representing those changes in Change committeesFollow and submit RFC to comply with proper change management processDocument incident and resolutions using ServiceNowI was part of the Cloud Transformation Project, assisting with the qualification, planning, and eventual migration or build of assigned systems on to primarily GCPDeployed and manage VM on our personal cloud - Snow Commander environmentAssist in crisis response during the Kronos KPC incident by collaborating with security team to deploy and lock environment with CrowdStrike and FireEyeAssisted with LVM disk expansions for Red hat and Rocky OSHelp server owners upgrade they docker version to the latest releaseManage and troubleshoot VMs in Hyper-VSR. SYSTEMS ENGINEER, August 2019 to July 2021 - contractor Bluegreen Vacations, Boca Raton, FLParticipate in the organization as the primary System Administrator of their Sales Tier 1 application TSW EnterpriseArchitect infrastructure implementation of various business applicationsWorked on the architecture, built and implementation of the reservation and check in system upgrade for the enterprisePerform advance troubleshooting and configurations in IISWork on the 2008 server decommission and upgrade projectGenerate reports through VRealizeLead Technical implementations of projects and track progress to meet stake holder deadlinesCreate backup jobs and perform restorations Utilizing VEEAM backup utilityPerform snapshots and snapshot restores using Tintri and vSphere as neededUpgrade primary TSW Enterprise Application to latest version at the same time moving from 2012 to 2016 serverDesign and build stack for finance and business intelligence application.Work on tier 3 ticket escalationsManage and provision resources to servers on vSphere 6.7Work on and write standards and documentation for the enterprise infrastructureEnforce governance guidelines when applications require production changesFollow and submit RFC to comply with proper change management processMaintain infrastructure including application storage and updates of the server and responsible primary applicationsWork on Secure pay and first data Payment processing upgradeUpgraded backup repositories for the enterprise infrastructure and created proper security structure to guarantee proper access and data integrityCreated proper monitoring dashboard and alerts utilizing Solar winds OrionAssisted Automation Team to create the necessary automated task on the designated primary applicationsWork on SCCM server and application upgrade while collaborating with vendor to migrate workflows and resources necessary for application deployments and imagingPerformed server security patching with SCCM as well as troubleshooting when server updates were not being appliedCreate Security groups, admin users, and GPOs as needed by the business in Active directoryCollectively manage infrastructure of 800 servers and 4000 usersPerformed wiring work running fiber pairs at data center as neededWork with security and network teams to enable compliant and secure application data traffic in the network as needed by the implementationCreate PowerShell scripts to perform various maintenance and administrative task on server SR. SYSTEMS ADMINISTRATOR/IT PRO SERVICES MANAGER, July 2018 to August 2019 Eminent Solutions Integrations, Kendall, FLLead projects and track progress of technical team in order to meet stake holder deadlinesArchitect and Implemented backup and DR solutions with VEEAM and Datto to various client infrastructures to protect clients dataDesign and build clustered solution on VMware vSphere from scratch and configured features like vmotion and DRS, specification build based on system requirementsManage multiple client IT infrastructures ranging from 20 to 1ooo users utilizing windows active directory services on windows 2003 to 2019 server OSConfigure and mount EqualLogic/Powervault SAN storage to a VMware environment utilizing ISCSI redundant connectionsInstall and configure firewall primarily WatchGuard and FortinetPerform HIPAA security risk assessments based on Health IT requirementsCreate and manage O365 accountsAssists with data restorations from backupsWork on Windows active directory migrations and domain controller upgrades and maintenanceAssist with escalations and Tier 3 ticket resolutionCreation and management of group policies and domain integrationsWork with various vendors across different client sites and infrastructure types to implement IT based solutionsIn charge on performing architectural designs for various clients primarily health care to improve IT systemsPerform hiring and onboarding of new IT personal for projects and full-time positionsCreate weekly performance reports for the technicians to identify and address KPIsCreated documentation database and implemented it organization wide to be able to share knowledge among all techs for each site they work onCreated workflows and improved business processes in the IT department to reduce first response and resolution timesLead and train department technicians on best practices and procedures when performing work on clients sites or computer systemsDevelopment, maintenance, and usage of automation scripts using PowerShellBe on a 24x7 on call schedule rotationSR. SYSTEMS ADMINISTRATOR, October 2017 to June 2018 Contractor University of Miami, Coral Gables, FLDevelopment, maintenance, and usage of automation scripts using PowerShellAdministrate and support an infrastructure with over 4 thousand servers of various technologies from hardware to virtual and hyperconverged(Nutanix). Across multiple data centersExperience with prism 5.1 to configure and manage Nutanix nodes.Monitor performance and node health status of about 50 Nutanix nodes in prismWork as a technical point of contact for the development of various projects in the organizationDevelop standard operating policies and manualsConsult with vendors and requests quotesCalculate effort and cost of server deploymentsDeploy VM in accordance with the required spec across mixed environmentsCreate and customize deployment templates for the different VMsCollaborate with the troubleshooting, and upgrade of the diverse Citrix environmentsMigrate and decommission servers as needed from Hyper-V, VMware, and chassisUnderstand and utilize Nutanix for various VM deployments advantaging its technology to provide better service to our stake holders.Help patch selected systems through the utilization of SCCMTroubleshoot various applications, medical academical and inhouse hosted in the environment.Created and maintain a subzone in DNS through the utilization of BluCat DNS system.Modify nodes on SolarWinds according to requirementsConfigured and secure remote access consoles on servers across the organization in all areas Medical, Enterprise, and AcademicalTroubleshoot issues with IIS and help application developers run their application optimally on the serversRecord keeping of the various activities and projects and reporting as needed to upper managementFollow-up with silo tickets and make sure they were being updated and not abandoned and assists if needed.Take care of performance and storage issues on servers IT OPERATIONS CENTER SYSTEMS ADMINISTRATOR, January 2017 to October 2017 Contractor Spirit Airlines, Miramar, FLFocused on administering and supporting systems spanning for the multi-site environmentParticipate and perform patches and updates to servers and company infrastructure utilizing IBM bigfix patching managerDiagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issuesTakes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolutionAdministration and support of a hybrid environment of virtual and bare metal servers including Nutanix HCI infrastructureMonitor health metrics and alerts from Prism and perform troubleshooting and predefined in the stablished runbooks.Manage and support 200 servers running on three datacenters in different states and Colo Sites through the use of vSphereCreate and maintain IT configuration and knowledgebase documentationPerform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backupsAdministration and monitoring of corporate and managed services cloud-based systemsDevelopment, maintenance, and usage of automation scripts using PowerShellDirectly support OCC information systems to help maintain airline operational control at all timesManage thousands of users okta single sign on accountsAssist with patch management in Development / QA and Production environmentsMonitor and report on all of Spirit networks, systems and applications in a 24x7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLAsSupport and troubleshoot Sharepoint 2013 sitePerform Tier 1 Tier 2 support on Citrix environment and application store fronts, delivery groups, VDI, and sessionsSupport an enterprise Active directory and exchange environments with more than 10,000 active usersUtilize application analysis tools like AppDynamics and Splunk for monitoring performance and troubleshoot issuesAnalyze corporate network infrastructure using Solar Winds Orion, read data and pin point errors and engage in resolving or escalation issues as indicated by the department SOP CONTRACTOR ENGINEER, March 2016 to November 2016 Contractor Protech, Fort Lauderdale, FLMonitor, support and configure networks in multiple sites across the US and in the UKManage and deploy Windows Updates with WSUSPerform debugging and check for software errors or compatibility issues or patches before deploymentsthird party package deployments and patches through the use of Solar winds Patch ManagerUse diverse tools to analyze, track network patterns and identify intrusions to perform security adjustments to prevent data breachesNetwork and infrastructure security assessments using security build tools like Kali OS to check on vulnerabilitiesEnhance network and infrastructure security while keeping performance in mindConfigure firewall rulesPlan and deploy upgrades on the networkManaging the corporate Information System InfrastructureKeep documentation and generate reports to support company standardSet UP VPN access for remote clients as well as trouble shoot common issuesMonitor, configure, and fix issues one Switches and other interconnecting nodesMaintain company network infrastructureSetup IP Phones as well as configure new extensions and manage PBXManage the GFI/EMPS filter for email scrubbingAdministration and maintenance of IIS, DNS, and Active Directory including but not limited to local but to clients also SharePoint 2010 and 2013 supportTicket Resolution Through Spiceworks monitoring and ticket systemAnalyze reports and adjust network security based on findingsManage a series of physical servers and Virtual Servers through the use of VMware, VCenter, VSphereBackup and recovery with ShadowProtect and Nimble SAN applianceHelp to import Data to MS Dynamics NAVBuild and perform maintenance to the company SharePoint web portalKroll on-track Granular Email recovery softwareAssist in troubleshooting, user setup, field level security, and client configuration for NAVCheck on Symantec endpoint and ensure clients are protected with the correct updated security softwareExperience in communicating Technical data to both technical and non-Technical personnel.Ensure system service and information system redundancy to help keep network services and backups and replication is taking place in accordance to schedule or planned proceduresAssist in NAV integration and implementation through the testing, and reporting, as well as troubleshooting and user training.Assist training of clients technical personnel, maintain internal network performance and perform upgrades accordingly, managed internal workstations keep them up to date and in cases even perform repairs.Set up users and privileges as well as to manage user mail box by the implementation of active directory and exchange. LEAD SYSTEMS ENGINEER, June 2011 to 2015Tekboard, Miami Gardens, FLPerform analysis and write Technical Specification for the different Hardware and software ProductsWorked collaboratively with IT Teams to define solutions to problems with but not limited to infrastructure and software applicationsManage the corporate owned Information systems networkUtilize Solar Winds Patch Manager for patching and deployment of server and endpoints software in-house and at client locationsAssess diverse infrastructures from back end networks to front end user system interaction in order to provide the best integration solution for the companyTroubleshoot system errors with Microsoft Dynamics v11Provide technical support to the different members of the finance department as well as training to bypass or utilize MS Dynamics GP tools to make the workflow process more efficient.I acquire 5-year Experience in and with product or project development life cycle, knowledge of SQL structure to help with archiving company dataDesign, test and improve (all in one) integrated touch-screen systems and make submissions for Manufacturing. as well as to develop various company products like tablets cell phones primarily android and windows.Serve as the liaison and technical face between the Factory, suppliers, clients, and stake holders.Administration and maintenance of IIS, DNS, and Active Directory including but not limited to local but to clients also SharePoint 2010 and 2013 support.Daily MS Office suite use and troubleshoot (ex. Access, Excel, Visio, Project) on site or at clients location.Experience in communicating Technical data to both technical and non-Technical personnel.Interpret refined and applied methods and procedures in accordance with Software Development Life Cycle.Stay current with industry trends in order to conceive, prototype and recommend functional approaches for IT systems and solutions that meet company business needs or clients.Troubleshoot existing customers like (MDCPS, BCPS, FMU, Biscayne medical center, Multifuels) with diverse problems ranging from system integration to infrastructure upgrades at different levels from work stations to servers and cloud services or other software applications.Assist training of clients technical personnel, maintain internal network performance and perform upgrades accordingly, managed internal workstations keep them up to date and in cases even perform repairs.Pioneer solutions through meeting and focus groups for special/specific clients needs.Diagnose and repair "Tekboard / Willboard"(touchscreen conferencing and capacitating tool) unitsWrite reports for client records also research and development.Maintain daily operations and manage company-client projects as well as to work with partners like Intel and Microsoft(among others) developing new products or projects for the Latin American and local government, energy, education s, health and corporate sectors.ASSISTANT PRODUCTION MANAGER, January 2009 to 2011 Grower2Buyer, Doral, FLMaintain and services computer systems and troubleshoot networkFix VoIP phone problem for the production department.Assist with Remote access setup for managerConfigure Printers, Switches and scanners and access pointsCreate labels in accordance with client specifications and codesTroubleshoot label and business printersKeep personnel organize and effective in high production rushesHelp with planning day to day department operations.Sort products and track work orders status to assist manager with different purchase ordersLabeling and coordinate with dispatchers.Utilize interpersonal skills to coordinated and delegate work with team members of multicultural backgrounds COMPUTER TECHNICIAN, January 2006 to 2009JS Global Industries Corp., Miami, FLConverse with customers in order to determine details of equipment problems.Reassemble machines after making repairs or replacing parts.Travel to customers' stores or offices to service Workstation or small servers.Provide on call 20x7 emergency repair service and help to install, Reinstall software programs or adjust settings on existing software in order to fix Information system malfunctions.Advise customers concerning equipment operation, maintenance and configuration. Test new systems in order to ensure that they are in working orderEDUCATIONBachelor of Science in Management Information Systems, September 2011 Florida Career College, Miami, FL, GPA 3.2Associates of Science in Computer Network Engineering, September 2009 Florida Career College, Miami, FL, GPA 3.2CERTIFICATIONS/ACHIEVEMENTSDiploma of Computer Repair Technician, September 2008 Florida Career College, Miami, FL, GPA 3.2 |
