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Click here or scroll down to respond to this candidateCandidate's Name
ST. CLOUD, FL Street Address
PHONE NUMBER AVAILABLE (Cell)EMAIL AVAILABLEQualifications SummaryHighly personable Customer Service Professional with over twenty-five years of Call Center experience in problem-solving, order entry, managing teams, logistics and collections. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer buy-in and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. Talent for training and supervising new employees. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook). EMPLOYMENT HISTORYFoundever Remote Position Recruiter10-5-2020 2/2/20 (Layoff) Sourcing for and interviewing candidates Onboarding new employees, including overseeing all related paperwork Tracking candidate and new hire flow via spreadsheets Planning and engaging in remote job fairs to obtain top talent i Contract Positions spanning from 1/17 to 3/20:Specializations include: Data Entry Office Assistant Customer Service Inside Sales SAP Project Coordinator SupervisorTBC Corp. - Palm Beach Gardens, FL8/28/13 9/23/16 Consumer Relations Supervisor of Franchise Business Supervise a team of 5 in day-to-day operations of the department. Manage schedules, deadlines for projects, and update policies and procedures as they change. Handle escalated incoming calls from customers who want to make a complaint, compliment or have questions about their automotive service, beyond what the regular Rep can handle. Respond to escalated emails from customers who want to make a complaint or a compliment against a Franchise business. Process store-to-store credits, customer refunds, and check requests. Maintain all calendars, hold monthly team meetings, and motivate the staff to keep a positive team spirit. Train all new Employees. Lead monthly meetings for New Franchise Owners to train and educate them on the departmental policies and procedures. Other projects as directed by senior staff.Maersk Shipping Line Charlotte, NC7/18/2011 12/21/12 Dispatch Coordinator - Imports Coordinate with truckers, line and terminal operations to ensure movement of containers as planned. Maintain data integrity through accurate inputs/updates to all related systems and timely reconciliation of outstanding work orders. Track and report potential demurrage. Monitor and resolve problems to ensure movement of idle containers. Report daily store door movements, service failures and all other challenges to manager. Work order creation within Standard Operations Requirements Ensure all Import cargo is maintained to ensure the timely departure of Import cargo per the service delivery requirements. Actively seek out and report all cost savings to manager. ScentAir Technologies Charlotte, NC6/23/08 1/18/2010 Client Relations Representative I have successfully worked well in organizing, assisting, training, and supporting 31 outside sales reps from the central and west regions. I handled all contracts, orders, customer service issues, and all administrative work that was needed for them. I also managed the filing and electronic storing of contracts. I answered in-coming calls from customers that had a question about their contract, wanted to change their scents, track shipments, and place new orders.EDUCATIONSouthern New Hampshire University Online M.A. in English and Creative Writing, graduated 10/2022 Ottawa University Overland Park, KS Bachelor of Arts Degree in Educational Studies, graduated 01/2003 Donnelly College Kansas City, KS Associate of Arts in Business, graduated 05/1996 SKILLS Customer Service expertise Team leadership Organization and time management Ability to multitask and meet deadlines Technically proficient in Microsoft Office suite, AS400, Mac systems, and SAP |
