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        Candidate's Name
Summerville, SC  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveMotivated professional with over 20 years of experience in sales management & logistics. Enthusiastic with superior skills in working with both team-based and independent capacities. Strengths in leadership and strategic business development. Bringing a strong work ethic along with excellent communication and organizational skills. Excel in driving sales growth and optimizing efficiency.ExperienceThe UPS Store Inc. Charleston, SCOperations Manager/ Sales Associate - August 2004   Present
      Managed client relationships and accounts in a fast-paced sales environment.      Ensure compliance with company policies and procedures, including safety, and security protocols.      Developed and implemented marketing strategies to increase brand awareness and sales.      Coordinated mail delivery services with carriers, including UPS USPS FedEx DHL and Amazon.
      Prepared and processed shipping documents, including work and shipping orders,  route materials, bills of ladings for international shipping.
      process and document damaged shipments,  late and loss package claims.      Delivered exceptional customer service by ensuring timely resolution of issues and complaints.      Maintained accurate customer records and updated databases with relevant information.      Collaborated with cross-functional teams to improve overall customer satisfaction.      Demonstrated strong problem-solving skills and a positive attitude in resolving customer concerns.      Demonstrated strong communication skills and attention to detail      Handled customer inquiries, complaints, and requests in a professional and efficient manner.      Developed and implemented sales strategies to increase store revenue.      Maintained inventory levels and ordered supplies as needed.      Performed cash handling and completed financial transactions accurately.      Trained new employees on store policies and procedures.      Responsible for day to day operations.      Performed inspections of shipment contents, verifying accuracy against invoices and manifest.
EDUCATION
UPS Store University
Business Management/ Operations ManagementSan Diego, CA   July 2013  Graduate
Kerr Business College
CAN/ Nurse Assistant
1998 Graduate
North Augusta High SchoolHigh School Diploma
1989 GraduateInternet applications, Microsoft Word and Excel, QuickBooks knowledge(CSSC) customer service and sales certificationNotary Public
Certified packing services expertLogistics and transportPrint servicesCertified/primary operations managerHazmat/hazardous materialsPOS/ CMS system certificationsHuman resourcesFinanceClaims preventionSkills & Characteristics      Team management      Sales expertise      Problem solving      Time management      Outstanding Communication skills      Attention to detail      Administrative Support
      Database management
      Monitoring cost control and expenses      Organizing and prioritizing workloads      Operations Support
      Shipping and Receiving proficiency
      Policy and procedure Adherence
      Management/ leadership
      Self Motivated
      World Class Customer service oriented
      Customer relations      Financial reporting      Client/vendor relations      Marketing