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MOHIUDDINSIDDIQUIMOHAMMEDIT Support SpecialistSUMMARYSeeking an opportunity to utilize mytechnical expertise to provide timely, cost-effective IT Support and maintenance in achallenging environment with myconfident in my ability to help optimizenetwork performance, maximize securityand streamline operations.CONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL: EMAIL AVAILABLEHOBBIESProfessional GamingIOS App DevelopmentEDUCATIONOsmania University, Hyderabad IndiaBachelor Of Computer ScienceCERTIFICATESCompTIA NETWORK+IT Service Desk careers and CertificationWORK EXPERIENCELSN Software & Hardware Service PVT LTD, India,IT Support Specialist,May 2022 to Dec 2023 Provided client support and resolved technical issues via email, phone and other electronic mediums Developed and implemented an efficient ticketing system to monitor incoming service desk tickets, track incidents, and troubleshooting issues Maintains and performs upgrades to existing hardware and software Assists with network administration including logins, print queue administration, password changes and response toconnectivity issues Rotates emergency on call support Works with end-users to analyze needs for software and hardware in a courteous and professional manner Active Directory LAN/ TCP/ DNS/ VPN Architecture, cisco Routers & Switches Firewalls, Domain ControllersRK Solution, India IT SupportJune 2019 to April 2022 Installed and configured computer hardware, software system, networks, printers and scannersTrouble shoots and diagnoses hardware and software issues for a wide range of systems (desktop, tablet, and notebook computer systems) Set up account for 25 new users Responded in a timely manner to service issues and requests Repaired and replaced equipment as necessary, cutting costs by 25% Provided technical support across the company, helping over 54 employees Managed open calls by identifying and prioritizing issues IT LAB India Intern,July -2015 to May 2019 Designed an IOS app for summer camp to record their inventory, currently making an Android version Set up accounts and computer hardware for new employees Presented research on competitors technologies to board of directorsSKILLS AND ABILITESHGH Customer Service Skills. Problem-solving skills. Operating System Installation and configuration. Hardware and software Installation Configuration. Virtual Infrastructure Administration Windows Software update services. Active Directory Management