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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryBilingual  fluent oral and written in English-SpanishMotivated, dependable and reliableAble to adapt to changes and instruction given with a Good understanding for an effective and efficient and efficient outcome.Strong verbal and personal communication skillsExcellent goal oriented productivity for work environment.Analytical thinkingMicrosoft words, Excel, Power Point.Judgment and Decision makingWork ExperienceChesterfield Health Department 02/2020- PresentOffice Service SpecialistEnsure the front desk is ready for serviceRegister patients in Q-Flow system and communicate with eligibility staff when neededHandle multiple phone calls and direct calls to specific departmentRegister patients for immunization clinic following the process stablished by VDHScreen patients for COVID-19 potential to ensure we are all safeSchedule immunization, eligibility for maternity and maternity return appointmentsOversee the waiting room ensuring is not full to capacity and it meets VDH standardsInterpret for the nurse whenever neededAppomattox Health and Wellness Center 11/2016  06/2016Front desk ReceptionistOperate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.Receive payment and record receipts for services.Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public.Schedule appointments and maintain and update appointment calendarsPerform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Assist Doctor with interpreting for Spanish speaking patientsTrain new colleges with HPM and ECWI also work as a Patient Representative Clerk for DentalPetersburg Health Care Alliance April  2015/Nov-2016Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.Receive payment and record receipts for services.Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public.Schedule appointments and maintain and update appointment calendarsPerform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Assist Doctor with translation for Spanish speaking patients.Train new colleges with HPM.EducationPrince George High School-High School Diploma June 09, 2013