| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
CONTACTPHONE NUMBER AVAILABLEStreet Address Westminster DrOrange Park, Fl Street Address
EMAIL AVAILABLEPROFILECustomer Service expertise in all areas. I have 25 years of customer service experience from entry level to management. I would embrace an opportunity to gain experience about your company and apply my skills to achieve your customer service goals. There is always a solution that works for the company and the customer.SKILLSMicrosoft outlook,Word, Excel, Problem-solving, Coaching, Leadership, Customer Satisfaction, Human Resources, Hiring and Terminations, Excellent Communication, Team Management, Analytical SkillsEducationHigh School GraduateJacksonville FloridaEXPERIENCENational Safety Commission - Manager of Customer Service2014 2023 RemoteManaged day-to-day operations of the call center and call center support staff. Ensure daily measures were met and goals were set. Hired, trained, counseled, uptrained and when necessary, terminated employees. Identified trends and implemented techniques to capitalize or minimize depending on the trend. Managed staffing, time off and coverage for phones and support staff. Created training materials and kept training manual updated. Processed payroll and tracked vacation time.National Safety Commission - Supervisor2005 -2014 RemoteSupervised up to 30 agents. Monitored calls and provided feedback. Met with each agent weekly to track and meet goals such as revenue, talk time, auxiliary time management and call control and customer satisfaction.National Safety Commission Customer Service Representative2004 2005 RemoteTaking customer service and sales phone calls to assist customers with registration of traffic school courses. Resolved all issues within the company guidelines and to the customers satisfaction.Claims Administration Corporation1999 2002Took subscriber phone calls regarding health insurance claims for the Mailhandlers Benefit Plan, explained how the claim was processed and the benefit that was applied, explained deductible and co-pays. Processed claims as needed applying the appropriate benefit and reprocessing claims that were not managed properly.American Express1988 1996Began as a Customer Service Representative, then a Senior Customer Service Representative, promoted to a Quality Analyst and ending my career as a Training Specialist. |
