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Click here or scroll down to respond to this candidateCandidate's Name
Location: Walnut Grove, GAAvailability to Join: 2 weeks NoticeInterview Availability: Street Address hours noticeEXPERIENCE WITH TOP SKILLS REQUIRED:Marvin has extensive experience as a Sales Development Representative/ Sales Support / Proactive Lead Generator SpecialistWorked on leads generation and sales quota using Salesforce, SharePoint, Excel, and Outlook.Experienced in upselling and Cross-selling new products and services.Managed and organized priorities with client business relationships within k a call center environment.Experienced with Outbound calls using a CRM Dialer system.Managing cold calling business-to-business new Prospects to generate leads for business consultantsWorked on leads generated and sales quota using Salesforce, SharePoint, Excel, and Outlook.Expertise in Inside and Outside Sales, Marketing, Leadership, Customer Service, Account Executive, and Call Centers.Experienced working in industries including Insurance (carrier), Financial (Banking, Merchant Services, Stock Market), Law (Books and Newspaper), US Postal Services (Inbound Sales), Food and Beverages (Account Manager), Technology (Operations and Printer), and Security (Event Staff).PROFESSIONAL WORK EXPERIENCE:S3 Shared Services Solutions Linthicum, MD, US Oct 2020 CurrentMember Service RepresentativeSpecializing in Wire Processing, General Inquiry Processing, Business Services Inquiring, Digital ManagementSupport, and Online Banking Support.Respond to member and potential member phone inquiries on membership, products, and services.Navigate system applications as needed to resolve inquiries.Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; guide members to meet their financial needs.Accurately verify, document, and process all member transactions.Prioritize workload based on mandatory requirements and member service level agreements.Safeguard member accounts and information for privacy and accuracy.Resolve complaints by communicating with other departments and/or partners as needed.Provide extraordinary service by resolving problems thoroughly.Perform and process account maintenance, fulfillment requests, research requests, etc.Work in collaboration with other team members.Recognize and escalate issues.Email Inquiries: respond to, resolve, and troubleshoot members questions /issues. Adhere to response time and quality goals.Bill Payment: research and resolve complex payment issues. Interact with vendors, payees, and members to research issues. Uncover the root cause of problems, correct accounts, and communicate actions taken to members.Educate members on the proper use of service.Other duties as assigned.Am Trust Financial Group Dec 2016- Oct 2020Claims Operations SpecialistIndexing Document Management.Strong knowledge of medical, auto, property, legal commercial, and residential liability documents.Escalating forms and records to appropriate adjusters, underwriters, managers, and recipients in a timely and efficient.Being diverse by utilizing multiple screens and CRM systems, emails for Document Management, and escalation.Having minimal to maximum understanding of multiple State Insurance Guidelines and Procedures for Worker'sCompensation, General Liability, Auto Accidents, and Property Liability Insurance Maximizing daily workflow to maintain a daily goal of work production under minimal supervision Call Center.Answering inbound inquiries on client and medical provider claims status.Escalating files and documents to the appropriate individual/individuals in a precise and efficient time.Problem-solving clients inquiring about issues in a timely and efficient manner.Have a strong knowledge of medical billing forms and documents and medical terminology. Maintaining accurate notes and documentation of inbound and outbound conversations, while having strong knowledge of industry policies and procedures.I was answering 70 to 80 inbound and outbound calls daily, working in a call center environment.First Data Corporation Nov 2014- Nov 2016Sales Development Representative/ Lead Generator SpecialistPromoted to Business Consultant, developing business and client relationships Business toBusiness, cold calling making 50 plus outbound calls daily.Handled inbound calls from prospective clients and converted them into business relationships.Provided prospective clients with knowledge of products and services while negotiating terms of an agreement to conduct a mutual partnership agreement.Upsell and Cross-sell new products and services.Manage sales quota using Salesforce, SharePoint, Excel, and OutlookManaged and organized priorities with client business relationships within a call center environment.Sales Support / Proactive Lead Generator SpecialistOutbound calls using a CRM Dialer system.Cold calling business-to-business new Prospects to generate leads for business consultantsWorked on leads generated and sales quota using Salesforce, SharePoint, Excel, and Outlook.Etcon Temp Agency (Toyota CTANG) Mar 2013-Mar 2014Logistics CoordinatorCoordinated parts and materials and staging for assembly.Maintained a steady and timely pace, while maintaining an accurate rate for production.Trained new employees in duties and company procedures.Contemporary Services Corporation July 2002-Oct 2011Event Staff RepresentativeSupervised up to 15 people, while managing their time.Trained new employees in duties, company procedures, and assigned work locations.Provided professional person-to-person customer service.Strong knowledge of company procedures and policies.Aerotek (Bank of America) Sep 2007-Jan 2008Customer Marketing SpecialistHaving strong communication skills and product knowledge.Upsell and cross-sell new marketing programs for existing clients.Troubleshoot customers inquiries.Activate and cancel new accounts.Inbound and Outbound call center environment.Exam Services Norcross, GA Mar 2006-Sep 2007Inbound Sales RepresentativeWorked in an inbound call center environment.Sold study materials for the U.S. Postal Exam.Answering 70-80 calls daily on a CRM System.Troubleshoot customer inquiries and provide professional customer service.Sheraton Colony Square Hotel Aug 2000-Mar 2006Loss Prevention AgentMade decisions for client complaints as Manager based on procedures and policies.Maintained a safe and secure environment for clients.Monitored all CCTV and fire alarm systems.Patrolled the Hotel, and completed daily reports, and incident reports.Trained new Employees on duties, company policies, and procedures.Provide professional leadership to maintain an efficient a productive work environment.Pre-Paid Legal Services May 1998-July 2000Independent Sales RepresentativeSold discounted legal services to individuals and businesses as provided by a network of Attorneys.Recruited potential Associates through seminars and personal appointments.Worked independently, managing files, documentation, and researching for prospects.Created marketing and sales strategies for personal sales and training for associates.Continuous Updates on new products and services.New Jersey Law Journal Sep 1997-May 1998Book Sales RepresentativeSold law books and newspaper subscriptions via telephone, seminars, and conventions.Acquired prospective clients through cold calling and research for prospects.Created and organized marketing materials for mailing and seminars and conventions.Managed a client base up-selling and cross-selling on new products and programs.Provide new marketing and sales strategies to increase company profits.Hershey Import Company July 1995-Sep 1997Account Executive RepresentativeInside and outside sales, managed an account base while renewing old accounts.Upsell and cross-sell products and services.Generated new accounts through mail-outs, cold calling, seminars, conventions, and research.Created new marketing ideas and materials strategically to correspond with the market and industry.Processing orders and customer inquiries in a timely and efficient manner.Delegating and negotiating contracts with authorization under minimal supervision.US Securities Dec 1994-July 1995Stockbroker TraineeCold calling 100-200 prospective clients per day to generate potential leads for license brokers while pursuing a brokers license.Studying for Brokers License.Assist License Broker with account management.Education:Business Management Degree AA/ Marketing and Sales, Hampton University Hampton, VA 1982 |
