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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYSeasoned professional with many years of experience in the IT field, skilled in computer systems but also in mentoring staff, works well under pressure, provides clear and simple explanationsSKILLSTeam LeadingProject ManagementTechnical Analysis & SupportDocumentationTroubleshooting and EscalationsTrainingEXPERIENCETECHNICAL SERVICES LEAD ENGINEER April 2021 to June 2024Clinical Pathology Laboratories AustinLead a team of support engineers and technicians to deliver high-quality servicesCollaborated with cross-functional teams to ensure seamless integration of existing and new features into existing servicesRoot cause analysis and determination of the scope and urgency of reported problems, made proper escalations, provided regular status updatesMentored team members, contributing to their professional growth and overall team productivityEnsured compliance with regulatory requirements through diligent monitoring and reportingDelivered comprehensive training sessions for staff members on proper use of company resourcesSlashed general IT spending, spearheaded inventory control measures to replenish and maintain IT equipment, streamlined the ticketing process on CherwellSYSTEMS ENGINEER November 2014 to February 2021CLEAResult AustinConsolidated companys multiple telecommunications platforms into a Microsoft Teams based enterprise solutionManaged complex projects involving multiple stakeholders for a successful and timely deploymentPerformed tasks related to ServiceNow and Azure environment Active Directory, Office 365, etc. in addition to Teams lifecycle managementPerformed telecommunications and networking business evaluationsInstalled, maintained and supported voice/data applicationsStreamlined processes by automating manual tasks using PowerShell, leading to increased accuracy and efficiency for systems operationsWorked closely with network engineers to deliver quality serviceSYSTEMS ADMINISTRATOR September 2009 to November 2014Disability Rights Texas AustinDaily performance oversight on a Windows based servers and workstations Active Directory, Exchange, Group Policy, etc.Maintained detailed documentation of servers, network configurations, phone system, protocols and proceduresRegular backup of existing configurationsEnhanced system security with regular patch updates and vulnerability assessmentsProvided Tier 2 and Tier 3 support for problem identification, diagnoses and issue resolutionManaged vendor relationships effectively to ensure timely delivery of services, while staying within budget constraintsClose co-operations with the IT manager and upper executives on continual of internal technology needsSYSTEMS SUPPORT SPECIALIST September 2005 to August 2009Imperial Orchestra, Classic Art Wien Vienna, AustriaResolved and escalated help desk tickets promptly, providing high quality support to end usersAssisted in the onboarding process of new employeesDesigned and implemented a global communication network, connecting remote office across to corporate headquartersEvaluated new technologies and applications, assessing their potential impact on existing infrastructure and recommending suitable upgradesEstablished positive relationships with vendors and suppliers, negotiating favorable contracts that supported business objectivesEDUCATIONTechnische Universitaet Wien Vienna, AustriaBSc. Computer Engineering, Telecommunications 09/2008 |
