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Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYSKILLSEXPERIENCEANTIONETTE PHONE NUMBER AVAILABLEa .neagle@yahoo.comGanado, Arizona 86505Flexible Unit Clerk with 7 years of experience providing front desk support for high- traffic medical offices. Records and retention specialist following established practices to maintain patient confidentiality and privacy.Records Scanning Forms processing Reception Management Conflict Resolution Excellent Communication Customer Service OrientationMedical Terminology Task Prioritization Professionalism Telephone Etiquette Decision Making AdaptabilitySupply Requisition Patient Scheduling Team Collaboration Process Improvement Problem Solving Medical Records MaintenanceHIPAA Compliance Electronic Charting Attention to Detail Supply Restocking Strong Organization Empathy and Compassion Phone reception Time Management Multitasking Abilities Data Entry Referral Verification EHR SoftwareRelationship Building Adaptable and Flexible Organization and Time ManagementCollaboration andTeamworkClerical Support Appointment SchedulingBLS Certified Reliability Heartsaver First Aid CPR AED (First Aid CPR AED)Unit ClerkTsehootsooi Medical Center - Primary Care Clinic, Fort Defiance, Arizona, Jan 2015 - Aug 2022Inputs patient information into the electronic data system to generate a visit record for the patient. Processes requests for medical record utilizing electronic data system. Records and maintains an accurate record of pertinent patient information. Inputs visit specific data into electronic data system for each patient. Verifies completeness of visit records, ensuring adherence to required, established standards prior to visit record being forwarded to Health Information Management.Schedules appointments for patients needing follow up in the clinic or specialty areas.Processes lab, x-ray, and ancillary department requests as ordered for the patient by the physician.Functions as telecommunication expert and coordinator to ensure effective departmental communication.Organizes, monitors, and displays daily call schedule for all specialty and ancillary services. Processes and forwards consultation requests submitted for the patient. Performs or actively facilitates faxing of appropriate documents and records to other facilities or medical providers.Ensures compliance with Privacy and Health Insurance Portability and Accountability Act (HIPPA) standards.Communicates and coordinators with Purchased Referred Care to ensure quick and accurate adherence to transfer protocols and processes. Assists with compiling an accurate and complete record for transfers. Processes departmental mail and routes correspondence(s) to the appropriate individual.Actively participates in departmental Quality Assurance/Process Improvement Program. Records and maintains daily census and acuity records. Records and maintains disease specific or visit specific records. Inputs and maintains requests for maintenance repairs into the electronic system. Inputs, maintains, and coordinates request for Bio-Med repairs. Assist with orientation of new staff. Capable of functioning as Records Management Resource for department as needed. Organizes, inventories, orders, and maintains clerical supplies forms, and other documents need for the unit.Orders and receives administrative supplies and supplementary patient care delivery supplies. Utilizes electronic ordering system. Completes required documents for direct issue of supplies. Adheres to established Hand Hygiene Standards. Adheres to Universal Precautions and Infection Control protocols. Ensures safe, accurate processing all documents. Reports safety issues or concerns to Safety Officer, Security, or Nurse Executive. Ensures completion of or attendance at required annual mandatory trainings. Facilitated communication between patients' families and healthcare providers by relaying important updates or concerns.Assists, promotes, and supports compliance with established Centers for Medicare and Medicaid Services (CMS) Standards.Managed reception area; greeted visitors warmly while maintaining confidentiality of sensitive information.Handled high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.Answered phone calls professionally; promptly relayed messages or transferred calls as appropriate.Communicated with physicians, nurses, and other healthcare professionals regarding patient care needs.Participated in ongoing educational opportunities to stay current on best practices within field of Unit Clerk responsibilities.Verified accuracy of demographic information entered in electronic medical record system against source documents provided by patients or family members. Maintained accurate patient records and files for efficient retrieval by medical staff. Received, answered, and responded to telephone calls. Greeted patients and visitors to determine needs and direct accordingly. Checked patients in and out of appointments.Scheduled and participated in staff meetings to discuss development for providing quality service.Data Entry Clerk/Office Assist/Case ManagementNavajo Nation Breast & Cervical Prevention Program/Tsehootsooi Medical Center Women's Health Clinic, Window Rock, Arizona, Apr 2007 - Jan 2015 Maintain good communication between department supervisors, medical staff, and interdepartmental meetings and functions.Thoroughly research newly identified diagnosis and/or medical procedure to expand skills and knowledge.Continually improved knowledge, skills, and performance based on feedback and self-identified development.Cooperate with other health related agencies and organizations in community events/activities.Introduced, planned, coordinated, organized, and implemented new projects to expand disease prevention/intervention.Process monthly reports for NNBCCPP & Tsehootsooi Medical Center (Statistics, Procedural, Surveillance, Material Data Element, and Billing).All results are entered into the RPMS Women's Health Package (Clinical Breast Exam, Mammogram Screening, Cervical Cancer Screening, HPV, all abnormal results, and all diagnostic follow up results).Home visits are done upon receiving referral(s) from Women's Health Clinic or Mammography Department. Eliminating barriers, helping patients overcome challenges and fears. Educate patients about the importance of early detection through the use of screening test if appropriate. Maintain patient information, charts, and confidential files. Ensuring required brochures and pamphlets are available to patients in clinics. Professionally and courteously verified appointment time with patients (courtesy calls).Tracking system in place for all patient with abnormal results whether or not they come back in for a follow up.Ensuring that appropriate mammogram records are available at scheduled appointments.EHR (Electronic Health Records) and/or manual chart reviews are done on all abnormal screening mammogram, diagnostic, and 3/6 month follow up. Review Primary Care Clinic, Surgery Clinic referrals, and patient medical records for accurate diagnosis and recommendation for care plan.Developing and modifying individual care through consistent and timely monitoring, monitor all aspect of treatment and services. Communicate with patients via phone or in person to discuss abnormal test results. Established and maintained positive relationship with patients, families, and health care providers.Cooperated and communicate effectively with physicians to ensure client satisfaction.Counseled and educated patients about recovery, prevention, health issues, and wellness. Served as a liaison to assist patients in understanding their treatment plan. Diagnostic and 3/6 month follow up letters are sent. Extract Material Data Element from program data system for errors, chart reviews are done for corrections, and exported to Centers for Disease Control (CDC). Done monthly. Link MDE with Cancer Registry and other surveillance data. Monitor program budget to ensure financial objectives were met. Perform billing for NNBCCPP & Tsehootsooi Medical Center Outpatient Services. Evaluate the accuracy of charges, including date of service, procedure, locations, diagnosis, patient identification, and provider signature. Identify and resolve patient billing and payment issues. Maintain and update collection tracking spreadsheet to help organize payment information.Submit reimbursement requests for payment to NNBCCPP and Tsehootsooi Medical Center.Perform accounts receivable duties including invoicing, charge backs, and discrepancies.Data Entry Clerk/Office Assist/Case ManagementNavajo Nation Breast & Cervical Cancer Prevention Program/Tuba City Regional Health Care Center, Window Rock, Arizona, Apr 2012 - May 2014 Maintain good communication between department supervisors, medical staff, and attend interdepartmental meetings and functions.Thoroughly research newly identified diagnosis and/or medical procedure to expand skills and knowledge.Continually improved knowledge, skills, and performance based on feedback and self-identified development.Cooperate with other health related agencies and organizations in community events/activities.Introduced, planned, coordinated, organized, and implemented new projects to expand disease prevention/intervention.Process monthly reports for NNBCCPP & Tsehootsooi Medical Center (Statistics, Procedural, Surveillance, Material Data Element, and Billing).All results are entered into the RPMS Women's Health Package (Clinical Breast Exam, Mammogram Screening, Cervical Cancer Screening, HPV, all abnormal results and all diagnostic follow up results).Home visits are done upon receiving referral(s) from Women's Health Clinic, Surgery Clinic, and Mammography Department. Eliminating barriers, helping patients overcome challenges and fears. Educate patients about the importance of early detection through the use of screening test if appropriate. Maintain patient information, charts, and confidential files. Ensuring required brochures and pamphlets are available to patients in clinics. Professionally and courteously verified appointment time with patients (courtesy calls).Tracking system in place for all patient with abnormal results whether or not they come back in for a follow up.Ensuring that appropriate mammogram records are available at scheduled appointments.EHR (Electronic Health Records) and/or manual chart reviews are done on all abnormal screening mammogram, diagnostic, and 3/6 month follow up. Review Primary Care Clinic, Surgery Clinic referrals, and patient medical records for accurate diagnosis and recommendation for care plan.Developing and modifying individual care through consistent and timely monitoring, monitor all aspect of treatment and services. Communicate with patients via phone or in person to discuss abnormal test results. Established and maintained positive relationship with patients, families, and health care providers.Cooperated and communicate effectively with physicians to ensure client satisfaction.Counseled and educated patients about recovery, prevention, health issues, and wellness. Served as a liaison to assist patients in understanding their treatment plan. Diagnostic and 3/6 month follow up letters are sent. Extract Material Data Element from program data system for errors, chart reviews are done for corrections, and exported to Centers for Disease Control (CDC). Done monthly. Link MDE with Cancer Registry and other surveillance data. Monitor program budget to ensure financial objective were met. Perform billing for NNBCCPP & Tsehootsooi Medical Center Outpatient Services. Evaluate the accuracy of charges, including date of service, procedure, locations, diagnosis, patient identification, and provider signature. Identify and resolve patient billing and payment issues. Maintain and update collection tracking spreadsheet to help organize payment information.Submit reimbursement requests for payment to NNBCCPP & Tsehootsooi Medical Center.Perform accounts receivable duties including invoicing, charge back, and discrepancies.Data Entry Clerk/Office Assist/Case ManagementNavajo Nation Breast & Cervical Cancer Prevention Program/Winslow Indian Health Care Center, Window Rock, Arizona, Nov 2011 - May 2012 Maintain good communication between department supervisors, medical staff, and interdepartmental meetings and functions.Thoroughly research newly identified diagnosis and/or medical procedure to expand skills and knowledge.Continually improved knowledge, skills, and performance based on feedback and self-identified development.Cooperate with other health related agencies and organizations in community events/activities.Introduced, planned, coordinated, organized, and implemented new projects to expand disease prevention/intervention.Process monthly reports for NNBCCPP & Tsehootsooi Medical Center (Statistics, Procedural, Surveillance, Material Data Element, and Billing).All results are entered into the RMPS Women's Health Package (Clinical Breast Exam, Mammogram Screening, Cervical Cancer Screening, HPV, all abnormal results, and all diagnostic follow up).Home visits are done upon receiving referral(s) from Women's Health Clinic, Surgery Clinic, and Mammography Department. Eliminating barriers, helping patients overcome challenges and fears. Educate patients about the importance of early detection through the use of screening test if appropriate. Maintain patient information, charts, and confidential files. Ensuring required brochures and pamphlets are available to patients in clinic. Professionally and courteously verified appointment time with patients (courtesy calls).Tracking system in place for all patient with abnormal results whether or not they come back in for a follow up.Ensuring that appropriate mammogram records are available at scheduled appointments.EHR (Electronic Health Records) and/or manual chart reviews are done on all abnormal screening mammogram, diagnostic, and 3/6 month follow up. Review Primary Care Clinic, Surgery Clinic referrals, and patient medical records for accurate diagnosis and recommendation for care plan.Developing and modifying individual care through consistent and timely monitoring, monitor all aspect of treatment and services. Communicate with patients via phone or in person to discuss abnormal test results. Established and maintained positive relationship with patients, families, and health care providers.Cooperated and communicate effectively with physicians to ensure client satisfaction.Counseled and educated patients about recovery, prevention, health issues, and wellness. Served as a liaison to assist patients in understanding their treatment plan. Diagnostic and 3/6 month follow up letters are sent. Extract Material Data Element from program data system for errors, chart reviews are done for corrections, and exported to Centers for Disease Control (CDC). Done monthly. Link MDE with Cancer Registry and other surveillance data. Monitor program budget to ensure financial objectives were met. Perform billing for NNBCCPP & Tsehootsooi Medical Center Outpatient Services. Evaluate the accuracy of charges, including date of services, procedure, locations, diagnosis, patient identification, and provider signature. Identify and resolve patient billing and payment issues. Maintain and update collection tracking spreadsheet to help organize payment information.Submit reimbursement requests for payment to NNBCCPP & Tsehootsooi Medical Center.Perform accounts receivable duties including invoicing, charge backs, and discrepancies.Assistant ManagerNoble Finance, Gallup, New Mexico, Nov 2003 - Sep 2005 Supervise employees directly including selection, training performance, appraisal, and work ethics.Communicate and interpret customer service and knowledge of company policy and procedures.Communicated or send collection letters on delinquent accounts and arranges terms of payment and follow up on collection of accounts.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Organized work load to handled heavy flow of paperwork to ensure daily production are met. Promptly responded to general inquiries from staff and clients. Balanced daily cash deposits with a zero error rate. Trained employees on cash drawer operation. Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information. Answered telephone inquiries on loans and lines of credit. Maintained friendly and professional customer interactions. Reviewed collection reports to determine the status of collections and the amount of outstanding balances. Established new customer accounts including lines of credit and loans. Upheld brand image by maintaining branch cleanliness, approachability and service. Supported recruiting, training, and professional development efforts. Maintained operational performance with skillful execution of opening and closing procedures. Supported senior managers with day-to-day operational requirements. Delegated tasks to appropriate staff members for optimum productivity. Participated in regional meetings or conference calls to stay informed about company updates or initiatives. Implemented company policies and procedures consistently amongst staff members. Assisted with hiring, training, and evaluating new staff members. Resolved customer complaints or issues in timely manner. Managed daily operations of store to ensure efficiency and productivity. Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports. Addressed business risks through assessments and mitigation strategies. Senior AssistantStar Loans, Gallup, New Mexico, Feb 2002 - Nov 2003 Supervise employees directly including selection, training performance, appraisal, and work ethics.Communicate and interpret customer service and knowledge of company policy and procedures.Communicated or send collection letters on delinquent accounts and arranges terms of payment and follow up on collection of accounts.Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently.Organized work lad to handled heavy flow of paperwork to ensure daily production are met. Promptly responded to general inquiries from staff and clients. Balanced daily cash deposits with a zero error rate. Trained employees on cash drawer operation. Reported daily averages and shortages to the operations department. Maintained confidentiality of bank records and client information. Answered telephone inquiries on loans and lines of credit. Maintained friendly and professional customer interactions. Reviewed collection reports to determine the status of collections and the amount of outstanding balances. Established new customer accounts including lines of credit and loans. Upheld brand image by maintaining branch cleanliness, approachability and service. Supported recruiting, training, and professional development efforts. Maintained operational performance with skillful execution of opening and closing procedures. Supported senior manages with day-to-day operational requirements. Delegated tasks to appropriate staff members for optimum productivity. Participated in regional meetings or conference calls to stay informed about company updates or initiatives. Implemented company policies and procedures consistently amongst staff members. Assisted with hiring, training, and evaluating new staff members. Resolved customer complaints or issues in timely manner. Managed daily operations of store to ensure efficiency and productivity. Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports. Addressed business risks through assessments and mitigation strategies. DTT Lead Staff/Day Program InstructorCornfield Group Home C/O Annie Wauneka Life Care, Ganado, Arizona, Apr 2000 - Dec 2001Provider training to students to direct them to increase their range of independent functioning and to refine their persons/social living skills with earning opportunities through integrated community activities.Observed and documented patient status and reported patient complaints to the case manager.Monitored vital signs, such as blood pressure and pulse. Read and recorded temperature, pulse and respiration.Obtained information about client medical history, drug history, complaints and allergies. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Helped residents programming goals and increase their independence. Administered simple range of motion exercises.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Followed safe lifting techniques and individual resident lifting instructions. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Planned, prepared, and served meals and snacks according to prescribed diets. Cooked appetizing and satisfying meals and snacks. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Charted daily information on the residents such as mood changes, mobility, activity, eating, percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Comforted patients and provided them with reassurance and encouragement. Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety. Cleaned and organized patients' living quarters. Responded appropriately to the physical, emotional and developmental needs of patients.Assistant Manager/Taco Bell Express ManagerThriftway Marketing Corporation, Ganado, Arizona, May 1994 - Apr 2000 Carefully interviewed, selected, trained and supervised staff. Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Correctly calculated inventory and ordered appropriate supplies. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.EDUCATIONPromoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Optimized profits by controlling food, beverage and labor costs on daily basis. Effective managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Followed food safety procedures according to company policies and health and sanitation regulations. Strictly followed all cash, security, inventory and labor policies and procedures. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops, and emptying grease traps.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Consistently provided friendly guest servies and heartfelt hospitality. Provided performance and motivational feedback to employees. Supported senior managers with day-to-day operational requirements. Coordinated employee schedules to provide adequate staff coverage. Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.Supervised team of employees, providing guidance and support for their professional development. Created promotional displays or events to increase product visibility and drive sales. Participated in regional meetings or conference calls to stay informed about company updates or initiatives.Analyzed sales data to identify trends and opportunities for growth or improvement within store. Resolved customer complaints or issues in timely manner. Controlled labor costs by using demand-based workflows. Investigated customer complaints, identifying and changing processes to remove faults. Maximized employee performance with hands-on training and close mentoring. Elementary EducationAmerican Indian College, Phoenix, ArizonaElementary EducationDine College, Tsaile, ArizonaSummer SessionsHigh School DiplomaHolbrook High School, Holbrook, Arizona, May 1990 High SchoolSouthwest Indian School, Phoenix, ArizonaLANGUAGEFluentEnglishFluentNavajo |
