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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Phone Number: PHONE NUMBER AVAILABLELocation: Jacksonville FL Nationality: AmericanAbout MeI am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Customer Service Representative and skills in adaptability and creativity will be a great value-add to your team.Summary5+ years of experience as Customer Service Representative 3 years of experience as Auto / Car Mechanic2 years of experience as Account ManagerAdvanced skills in Customer Service, Management, Organizational Available to work immediatelyCurrent salary $4,200Expected salary $3,500Job HistoryCustomer Service Representative5+ years of experienceResponsibilities:- Provided high-quality customer service by answering calls, responding to emails, and resolving customer complaints- Maintained accurate records of customer interactions and transactions- Collaborated with other teams to ensure timely and satisfactory resolution of customer issues- Provided feedback to management on customer preferences and needs Achievements:- Consistently received high satisfaction ratings from customers, averaging 95% on customer service surveys- Successfully resolved a high volume of complex customer issues, resulting in a 30% decrease in customer escalationsAuto / Car Mechanic3 years of experienceResponsibilities:- Conducted regular inspections and maintenance of vehicles to ensure optimal performance- Diagnosed and repaired mechanical and electrical issues in cars- Performed oil changes, tire rotations, and brake repairs Achievements:- Increased efficiency of repairs by implementing a new system for tracking vehicle maintenance and repairs- Successfully identified and repaired a complex electrical issue in a customer's car that had been stumping other mechanicsEducation / CertificateLatest Education: Bachelor's DegreeExperience SummaryYears of Experience 0 1 2 3 4 5 or moreCustomer Service RepresentativeAuto / Car MechanicAccount ManagerTravel AgentSkillsCustomer Service : Advanced Management : Advanced Organizational : Advanced Account Manager2 years of experienceResponsibilities:- Managed a portfolio of clients to understand their business, develop sales strategies, and maintain strong relationships.- Provided product knowledge, pricing information, and technical support to clients to enhance their experience.- Tracked sales metrics and analyzed data to identify areas of improvement in sales performance. Achievements:- Achieved 115% of annual sales target by developing a pipeline of new business and effectively managing existing accounts.- Increased customer satisfaction ratings by 25% through building strong, positive relationships with clients. Travel Agent1 year of experienceResponsibilities:- Assisted clients in arranging transportation, accommodation, and activities for their trips- Provided excellent customer service, addressing any concerns or questions that clients had- Researched and recommended destinations and travel packages in accordance with clients' preferences and budgetsAchievements:- Consistently met or exceeded sales targets for travel packages and services- Received positive feedback from clients for personalized travel recommendations and exceptional customer service |
