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Title Customer Service Representative
Target Location US-FL-Brandon
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Gardenwood PLValrico, FL Street Address
Mobile: PHONE NUMBER AVAILABLE, Office: PHONE NUMBER AVAILABLE, EMAIL AVAILABLE, EMAIL AVAILABLEOBJECTIVE: Seeking a challenging career opportunity with a forward-thinking progressive company thatrewards achievement, dedication and perseverance. My diversity in ventures and new businesses,provide an entrepreneurial spirit with expertise in worldwide Call-Centers, Public Companies andto be able to provide the best in Management, Disclosure, Compliance, Safety and CustomerService along with closure of sales. I can motivate staff and educate all from years of experienceand trials sand ventures.WORK EXPERIENCE:12/01/2023 through 04/16/2023BBA AVIATION: (FBO) Signature Flight Support, (PIE) Clearwater St Pete INTL AirportCSR) CUSTOMER SERVICE REPRESENTATIVE.Performed all in Office services and duties of the Airport Pad, and Gates with regards to Tenants, Inbound and outbound Private planes, jets, and flight schools. As A CSR; I ran the front desk which entailed; Customer Service, Billing, Accounting, Data input, Catering and alcohol details, with flight Coordination, cash-0ffice, inbound calls from Pilots and FBO (Flight Aware) I would Delegate, Fuel Services, Wing walking, Order Flight -Ops to do repairs on Allegiant Airlines tugs and pad equipment, rental car placements and Reservations, limo services to the pad to assist the Pilots and Private Clients with any and all their VIP needs. This would also include Crew car services, Rentals, Shuttles, and Hotel arrangements. I passed and certified hundreds of in-house University classes on airport regulations, Safety, Equipment, fire, Haz-mat, FAA, SIDA, minor plane avionics, fuels, Dispatched Line Techs for services to Jets, etc.ALLEGIANT AIRLINES & TRAVEL COMPANY LAS VEGAS NV10/10/2021 through 01/15/2023, GROUND OPERATIONS AGENT (GOA); COMMERCIALAs a, Allegiant Airlines (Allegiant Travel Co) Ground Operation Agent: I meet all FAARequirements for Security, Safety and Operations, Certified Operator of Forklifts, Tugs, BeltLoaders, Commissary Lead, Catered Planes, alcohol/food-BOX-Trucks Operator, Had Leadership ESCORT and SECURITY CLEARANCE for all areas of the (PIE) Airport, Haz-Mat. DHS, & TSA Cleared. ICertified in hundreds of in house-university-online classes for all aspects of airport Operations.2015-2021 RESIGNED (still own public company) 11705 Boyette Rd. Suite 437 Riverview FL 33569CEO/PRESIDENT, SEC, SOLE DIRECTORCEO, Chair, Sole Director; Public Company; Trading Symbol (NSRS)Managed North Springs Resources Corp and all aspects of running a public company, including Joint-Ventures, Contracts, Marketing, Advertising, Legal, FINRA, SEC, DTCC, Accounting, Capital Raises,Product Development/Sales, Public Disclosure, Compliance, Press Releases; as well as answering toShareholders, CEOs, Bankers and Investors at every level.2017 -2018 Merchant eSolutions of CO. Independent Sales Agent EMAIL AVAILABLE soldmerchant services and equipment.1990  PRESENT The James Douglas Group, Inc. Riverview, FLPresident /OwnerManage all aspects of running this consulting firm. JDG. Provides the public vehicle/entity for aprivate company to merge with and jointly go to market, where the new company stock will tradeon OTC Markets, NASDAQ Small Cap, AMEX or Bulletin Board stock exchanges. JDGmanages the companies from inception to finish, which also supplies the companies withassistance in Legal, Accounting, Audits, Transfer Agents, Market Makers and market Support forthe newcos transition to market. I have been a consultant for twenty years and have accumulatedsources and resources that come only with years in the field of this business. JDG has repeatclients and trust in the industry. I have funded, founded and started new businesses with productsor services and have prevailed in the consumer markets worldwide.2003  2007 Bionic Products Corp.Director/V.P. Investor & Broker Relations (a public company, symbol BNPD) Henderson, NV. Serve as an advisor on the Board of Directors. Manage the daily operation of the publiccompany relating to all aspects of Legal, Accounting, Transfer Agent and ClearingOversight. The president, directors, consultants and I present joint venture opportunitiesto the board. I write, edit and disseminate press releases for the company on the businesswires and Reuters to inform the public and the shareholders as to the intentions of thecompany and its management. We hold exclusive contracts with manufactures ofpharmaceuticals that will be providing maintenance drugs for hospitals, hotels,pharmacies and social services agencies for Caribbean and third-world countries. Wehave a relationship with the undersecretary of the Dominican Republic that we utilize tocreate jobs and to bolster tourism for the country. Purchased a call-center in San Jose Costa Rica for $150,000 to farm-out or contractservices for client companies in the US. Had 6 employees that were multi-lingual, anduniversity educated. These employees were to handle inbound calls for sales of Viagraand other medical test kits for aid sand other illnesses.1999  2000 J. Douglas Group, Inc. 200 Sanford Ave. Sanford FL, Owner / PresidentManaged and trained ten employees to be Investor/Broker Relations Representatives to outboundcall brokers/investors and inform or educate new and old brokers regarding the client companies.we represented. Designed training and bonus programs for achievements and awesome customerservice.EDUCATIONCollege and University classes at many over 30 credit hours non-matriculatedMCC/General Business, RIT/Marketing, UCF/LAW, HCC/Certification of Private Investigator2/1997  11/199 The Publishing Company of North America, Orlando, FLSales Account Executive  Business Development, Ad Layout, ReceivablesEASTMAN KODAK CO.1984-1996 MARKETING MANAGER; (MEC) Marketing Educations Center, East River Rd. Rochester NY, 14467PROCUREMNT AGENT for Engineers, and Scientists Research Labs, Lake Ave, Rochester, New York14450Marketing Support Operations Manager Technical Information Representative, Premium Liaison Responded to telephone and written inquiries on over 55,000 Kodak products andservices for the office of the CEO. Applied proving and troubleshooting skills to effectively secure proper information forsales, service and practical application on professional and consumer goods. Utilized soft-selling skills to solicit incremental sell-through of Kodak imaging products. Qualified and coordinated sales leads for premium products. Provided specialized support to most Kodak sales and marketing groups throughphotographic experience and Kick- net database. Selective Interviewing Team/Hiringteam members for the Worldwide Call-Centre.1985  2/1990 Eastman Kodak CompanyResearch Labs, Lake Avenue Rochester, New YorkSite Operations  Procurement, inventory control for Engineers, Scientists, and Researchers,PHOTOGRAPHEREDUCATION:2015 Florida Investigative Services / Private Investigator (HCC)1995  1996 University of Central FloridaPre-law1990  1995 (SUNY) Monroe Community CollegeMarketing Degree Program A.A.S. 3.0 G.P.A.1985-1987 (SUNY) Monroe Community College, RITBusiness Major (Sampling)1986 Bryant & Stratton Business InstituteReal Estate Licensing Program (Sales Agent)1978 Rush-Henrietta High SchoolDiploma, Business MajorPROFESSIONAL SEMINARS / COURSES ATTENDED:2015 Private Investigator Class (HCC) CC- Intern 40 hours1989 Writing skills upgrade for Press Releases 18 hours1993 MEC  Effective Feedback Seminar offered by Wordsmart, Inc.1992 Specialized Training  Photo CD Technology and Applications for Kodak Electronic ImagingProducts.1992 Color Theory Instruction of Photo CD Development1991 Kodak Marketing Education Center  Quality Leadership Process1991 Kodak Marketing Education Center  Data Show Display Maker  Specialist Training1991 Kodak Marketing Education Center  Photo Lab Procedures, Color and Black & WhitePrinting and Enlarging on Kreonite, Refrema and Royal Print Processors1989 Kodak Technical Education Resource (TER) IBM-PC orientation, IBM-DOS orientation1989 (SUNY) Monroe Community College  Writing Skills Upgrade1988 Kodak Marketing Education Center  The Art of Giving Quality ServiceACCOMPLISHMENTS: Selective Interviewing Council  Qualify, interview, and hire individuals to the productinformation group team through the STAR process Coordinator  Lead generation group. Developed a sales-lead qualification process forpremium products, 1992 Developed and initiated peer recognition incentive program for 150 marketing supportassociates, 1992 Received: Certificate of Appreciation (CID), July 1991 Received: RSSD Quality Award 1989

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