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Title Customer Care Qa Engineer
Target Location US-TN-Knoxville
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Candidate's Name
Knoxville, TN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn: Candidate's Name
QualificationsSkilled and capable IT professional with a diverse background including analysis, coding, documentation, testing, end user support, and customer care with expertise developed and drawn from numerous facets of IT in various industries spanned over Street Address + successful years.SkillsSQL, Data Querying & Reporting, Bug Logging & Tracking, User Documentation & Training Materials, Test Planning, Test Execution, Test Documentation, User Acceptance Testing, Dashboard Testing, Linux, TestRail, Swagger, Microsoft Teams, Zendesk, RUDDR, Atlassian(Confluence & Jira), MacOS, GitHub, Jenkins, Datadog, Microsoft Office, Workday, Clickup, FortiClient, MySQL, Windows, SalesForce, RPG, COBOL, Db2, Oracle RDB, IBM System i, Aldon/Affiniti, Sequel Ace, AppGate, Cisco AnyConnect, Microsoft OneNote, Google Meet, Zoom, Slack, Microsoft Remote Desktop, Gas Mask, iOS & Android Mobile TestingExperienceQA Engineer, RegScale, Knoxville, TN 02/2022  11/2023Performed manual and automated testing of the RegScale platform. Wrote automated Data Dog test scripts for smoke testing and regression testing of the RegScale platform. Wrote and executed TestRail test cases and test runs against the RegScale platform. Set up user accounts in the QA, DEV, Demo, & Sandbox environments for new RegScale employees. Created test requirements for the RegScale platform. Mentored and taught new QA personnel about testing using RegScale best practices. Participated in weekly meetings where bugs, epics, and stories were prioritized for testing. Worked in an Agile/Scrum development and deployment lifecycle with a very aggressive weekly release schedule.Senior IT Quality Assurance, CoreLogic, Knoxville, TN 03/2020  02/2022Wrote test scripts, performed manual testing (smoke, regression, & exploratory). Testeddatabase changes, triggers, user interfaces, reports, password policies, metadata, dashboard drafts, & user permissions. Trained new QA personnel. Also performed mobile testing of the application via actual physical devices (iPhone, iPad, & Android) and online emulators.Candidate's Name   Page 2Knoxville, TN 37932PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn: Candidate's Name
Senior Database Administrator, CoreLogic, Knoxville, TN 11/2015  03/2020Performed query optimizations and index tuning, created ad hoc queries, created stored procedures, created Linux scripts for cron jobs, performed schema changes, maintained system reports. Performed manual database updates as needed in a Linux/MySQL environment.Software Engineer, Ciber Inc., Durham, NC 03/2013  09/2015Wrote COBOL programs, SQL scripts, and design specs in an I-Series/DB2 environment. Created and maintained database tables for patient billing system for Blue Cross Blue Shield of NC.Project Manager/Software Developer, Clayton Homes, Maryville, TN 11/2006  02/2013Provided project management, programming, analysis, HMDA reporting, legacy systems support, prototyping, constant interaction with end users, end user training & documentation in a System i/RPG/DB2 environment.EducationMS, Computer Science Engineering, University of Arkansas at Fayetteville, ArkansasBS, Computer Science Engineering, University of Arkansas at Fayetteville, ArkansasProfessional ReferencesTravis Howerton - CEO & CTO, RegScale, Inc.PHONE NUMBER AVAILABLEEMAIL AVAILABLEBen Roussel - Principal SDET, RegScale, Inc.PHONE NUMBER AVAILABLEEMAIL AVAILABLEGeoff Mazeroff - Software Engineering Manager, RegScale, Inc.PHONE NUMBER AVAILABLEEMAIL AVAILABLEPaula Gordon - Principal, Product Management, MembioPHONE NUMBER AVAILABLEEMAIL AVAILABLE

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