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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Dallas, TX Street Address Mobile: PHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSCustomer service representative with 10+ years of significant experience in providingconsistent and dependable service within the insurance industry. Fast learner, diligent andfocused on success. Well respected by peers, management and customers. Received excellence in customer service. Completed State Farm Estimate and Property Certification as well as an adjusters license.SKILLS Skilled in data entry, inbound/outbound calling Excellent background in customer service, consumer collections Great at multi-tasking and navigating through various databases Proficient in MS Office - Word, Excel and OutlookEXPERIENCEALACRITY SOLUTIONS Dallas, TX - Claims Customer Service RepresentativeOctober 2023 August 2024 Processed new and existing claims through various channels including inbound and outboundcalls, email, and chat. Documented claim file activities after contacting the insurance carrier for prior claims. Displayed active listening and superior customer service skills for internal and external clients.AMTRUST INSURANCE (ADECCO TEMPORARY AGENCY) - Dallas, TXClaims Intake RepresentativeMay 2022- December 2022 Received claims through AmTrust Management to process Submitted claims to the appropriate adjusters auto-lawsuits as required Assisted with submitting packets through the system to the claimant as well as the policyholders(agents).MGA GAINSCO INSURANCE (QUEST PRO AGENCY) - Dallas, TXCustomer Service RepresentativeJune 2021 - October 2021 Accurately entered customer and claim information into system database Engaged in active listening with callers, confirmed or clarified information and managed thecall according to training Managed difficult or emotional customers in a calm, polite and professional manner Attended meetings and training and reviewed all new training material to stay up-to-date onchanges to program knowledge, systems, and processesKEMPER INSURANCE - Dallas, TX - Customer Service RepresentativeNovember 2019 - March 2021 Reviewed policy details, billing history, and process payments Reviewed and processed change requests via phone or emailSTATE FARM - Richardson, TX Customer Service RepresentativeJuly 2019 - November 2019 Compiled damage and liability information from all claimants Reviewed in-house auto policy coverage Researched repair shop payments Determined claim liabilityASSURANT - Addison, TX - Customer Contact and Operations RepresentativeOctober 2018 - May 2019 Handled vehicle warranty inquires through inbound calls Provided assistance to auto shops, dealerships, and account holders Submitted payments to repair facilitiesNATIONAL LLOYDS INSURANCE COMPANY - Las Colinas, TX - Customer ServiceFebruary 2018 - October 2018 Handled customer inquiries via incoming calls and emails Resolved customer complaints Processed policy payments Assisted agents with binding new policiesOctober 2017 - February 2018Sought full time employment in the insurance industry. Studied for an adjusters license.EXPRESS AGENCY (KEMPER INSURANCE) - Dallas, TX - Supplement DispatcherMay 2017- October 2017 Assisted various auto shops with vehicle damage supplements Dispatched insureds information to the assigned appraisers Managed upcoming vehicle inspection datesPILOT (STATE FARM) - Irving, TX - Catastrophe/Claim RepresentativeApril 2014 - Feb-2017 Processed new claims for home and auto under long-term contract Electronically compiled claimant data of moderate to serious nature Complied with State Farm claim proceduresEDUCATIONHigh School-Union Hill High School - DiplomaCollege - East Texas State UniversityCertificates - Estimate and Property, Auto IDL Certification 2018 |
