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Professional SummarySkillsWork HistoryEducationCertificationsS K6273 Blue Spruce Dr, Farmington, NY 14425  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE AWG/Collections with 12 years experience. Areas of expertise include strong customer service skills. History of being an effective team member with full understanding of the team needs. Well-versed in using Excel to create and update tracking spreadsheets.Private Collection Agency (PCA) has there own software strong skills on DMS/Titanium System Document scanningHighly dependableFast learnerCustomer service skillsData entryTeam leadershipSelf-motivatedStrong verbal communicationExtremely organizedClerical supportAWG/Debt Collector, 12/2006 to CurrentConserve Accounts Receivable Management  Fairport, NY Coached new employees on administrative procedures, company policies and performance standards. Answered and managed incoming and outgoing calls while recording accurate messages. Managed hundreds of accounts receivable accounts.Trained new employees on our own software.Answered telephone inquiries from the public.Performed general office duties, routing telephone calls or messages to appropriate staff, typing, handling incoming.Collecting on delinquent student loan accounts customer service. AWG on delinquent student loan accounts.Accounting/General Studies, 1982Gates-Chili High School - Rochester, NYACA Certified