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PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEObjective:I am seeking a senior level opportunity within the retail or integrated technology business focusing on operational management and policy procedure implementations.Education:M.S in Educational Technology, Nova Southeastern University B.B.A in Accounting & Business Administration, Edward Waters College University of Georgia, 2017, Management Academy & Transitioning to Manager (2018) Project Management Member 2012 ID # 2061594Wal-Mart Corporate Stores, Inc, Bentonville, AR, 2022 - PRESENT CORPORATE PROJECT CONSULTANTOrganizing project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and implement project initiatives; taking corrective action as necessary to drive project results; communicating project plans and deliverables to key stakeholders; directing associates and vendors on processes and procedures and the review of new modular plans; planning merchandise placement based on modular requirements; advising on the assignment of additional staff to assist in ensuring company and facility goals are met; and ensuring merchandise is in-stock and displayed in a timely, accurate, and safe manner, equipment and fixtures are correctly installed, and operational, merchandising, and personnel guidelines are implemented.Leads the implementation of project plans by identifying plan requirements; collaborating and communicating with other stakeholders about project obstacles, timelines, and alignment with corporate strategies; directing associates in the execution of project plans; ensuring all project requirements are met; collaborating with facility management to establish phasing plans that minimize the impact to operations; maintaining, communicating, and adjusting timelines and working with contractors to ensure project milestone are met; verifying fixture procurement and deliveries from the Regional Real Estate Warehouse (RREW) are synchronized with project schedules; collaborating with cross-functional teams (engineers, architects, design managers) to provide feedback and identify and implement design changes; and monitoring and ensuring the resolution of outstanding construction issues and work to be corrected or completed (for example, observations, warranty issues).Monitors sales and project budgets; assessing the economic and customer experience impacts of project decisions; evaluating tradeoffs; creating a sustainable, efficient, and cost-effective schedule for the execution of project deliverables; coordinating with internal and external teams to ensure plan schedules and adjustments to schedules are communicated and impacts are clearly explained; and managing vendor relationships to ensure the timely, cost- effective sourcing, delivery, and installation of materials for projects.Demonstrates and applies up-to-date expertise to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives.Directs associates, including third-party supervisors, on process and procedures for project execution (for example, reviewing phasing plans, planning merchandise placement based on modular requirements, advising on resources needed to assist to ensure project and facility goals are met).Identifies and ensures associate, customer, and supplier concerns are resolved.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executing business processes and practices.Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. State of Georgia, (SRTA), Atlanta, GA 2016-2019BUSINESS OPERATIONS MANAGER (Tolling/Managed Lanes)Direct working knowledge of 3M/ETCC RITE System and/or experience with dynamically priced tolling systemsKnowledge and experience with interoperable transactions.Knowledge of Intelligent Transportation Systems (ITS) and supporting information systems,Augmentation of company database and surveillance.Planning, organizing, and coordinating the operations of the State Road and Tollway Authority (SRTA).Managed Toll Operations Center in daily oversight of managed lane systems programsProvides technical expertise in the design, development, and implementation of procedures to ensure achievement of operational goals.Collaborates with internal business units, affiliates/partners, vendors, and external customers as appropriate to ensure continuous coordination of toll operations and managed lane service delivery.Ensures efficiency, effectiveness, and accuracy of all assigned functions through the use of technologies, management controls, reporting mechanisms, communication channels, organizational structures, and sound business practices.Develops guidelines for managed lane systems and toll operations protocols in compliance with federal and state laws and regulations.Supervises a staff of state employees and supporting consultants.Managed human resources functions as applicable and directs administrative and other assigned duties.Develop business unit budgetLeverages strengths of team; helps to clarify roles and responsibilities and develop and implement training programs as needed in order to maximize individual and organizational goals.Provides and supports the authoritys leadership by actively participating as a management team member within Tolling division to establish and accomplish goals and objectives.Managed and participates on development teams, proposes drafts, and/or reviews current policies, procedures and processes to recommend changesWal-Mart, North America, Washington, DCMANAGER, (ZMS) - Wal-Mart, North America 2012 - 2014Assists in driving the achievement of financial goals and operations in multiple departments.Managed Department Managers and Store Supervisors and associates in multiple departments assigning duties, coaching and training and communicating goals and objectives, implementing and ensuring compliance with company policies and procedures.Ability to use good judgment and discretion in handling confidential information.Ability to prioritize assignments, handle multiple tasks simultaneously and meet established deadlines.Participates in the hiring, recruiting, training, coaching and evaluation of associates.Oversees execution of merchandising plans in multiple departments.Assists in coordinating overnight freight and inventory placement of incoming merchandise.Established metrics; measure performance benchmarks and establish new measures as company required.Proactively identify opportunities to tighten process controls and implement process efficienciesEnsure excellent customer service is provided to internal and external customersCoordinate and execute shared service-related integration efforts for acquisitions of new stores. Atlanta Public Schools, Atlanta, Georgia. 2004 2011 DISTRICT INSTRUCTIONAL/TECHNOLOGIES SPECIALIST (Contracted 2004)Identify and create opportunities for individuals to learn through a blended learning approachFacilitate training programs personally or arrange and manage third party trainers.Design, develop, test and publish eLearning contentEngage with clients and internal stake holders to understand requirementsServes as System Administrator for the school systems Learning Management System (LMS)Develop course material and communications and documents to supplement trainingEvaluate learning initiatives, and develop to ensure relevant, meets business need and adds value.Educate teachers in developing procedures in state education curriculum materials that facilitate the implementation for a strong working school achievement plan.Evaluate the successful implementation of products and services at new and existing staff, by creating and executing appropriate implementation plansCollaborating with HR on related work details oriented with staff development and employee evaluation.Organized the development of Instructional Technology training materials and school technology committeesProject management skills with organizational and interpersonal skills.Preparing senior cabinets PowerPoint presentations to be presented to educational board of directors.SAP (Crystal Reporting)Working with online training programs and teaching and learning instruction for classroom and conference audience statewide.Training; administered, prioritizes, and monitor technology projects. Prepare in the selection, installation and start- up of all educational technology applications, resources and hardware.Prepare presentations and presents information about the technology applications/programs for internal and external communication district wide, conferences, seminars, workshops and travelTraining technology standards, tools, and methodologies, and enforcing organizational policyRepresents school system in activities related to the integration technology and educational curriculum.Directs district training and professional literature to maintain a high level of expertise in new technologies and instructional strategies |
