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Carrie EMAIL AVAILABLE Valero PHONE NUMBER AVAILABLE Houston, Texas 77039Summary Superior attention to detail and guest service skills to make customers feel welcome and promote long-term loyalty. Well-organized in managing transactions and records with meticulous accuracy. Good people and problem- solving abilities combined with tenacious approach to maximizing guest satisfaction.Skills  Transportation information Credit and cash payments Safety and security procedures Conflict management Inventory oversight Microsoft Office Mail and packages Reservations (OPERA Systems)Experience Loan Processor  Stellantis Financial Services (Houston, TX) July 2022 - PresentReviews contract documents to ensure conformity for Stellantis Financial Services (SFS) policies and ensures they are submittedaccurately. Closely inspects loan package documentation for suspicious orfraudulent Performs financial documentation. calculations such as income, payoffs, rebates and cancellation quotes, verification of employment, vehicle registration,drivers Conducts license, customer residence, interview and to insurance validate information coverage. contained in theloan Follows documents. up with dealer contacts and Dealer Relationship Managers toresolve Informs contract manager and/of discrepancies or documentation in contract deficiencies. package or verification ofinformation Maintain confidentiality and notates when the file. accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.Quality Analysis  Reynolds & Reynolds (College Station, TX) February Conduct Identify 2022 procedures regular  May 2022 software and scenarios audits. for the quality control of products andservices. Participates Consult Maintain current working in biweekly literature knowledge meetings to investigate of quality with management. standards. software. Front Desk Agent  Holiday Inn Aggieland (College Station, TX) September Responded 2021  to February inquiries 2022 and room requests made online, by phone oremail. Warmly greeted incoming guests, issuing room keys, and providinginformation Contacted housekeeping regarding policies services and and amenities. maintenance personnel regarding Carrie EMAIL AVAILABLE Valero PHONE NUMBER AVAILABLE Houston, Texas 77039problems Handled payment with guest processing rooms. duties and provided customers withreceipts Worked with and proper managers bills to and develop change. service improvement initiatives. Front Desk Agent - Staybridge Suites Houston Willowbrook (Houston, TX) April 2019 Warmly - September greeted incoming 2019 guests, issuing room keys, and providinginformation Responded to regarding inquiries policies and room and requests amenities. made online, by phone oremail. Handled payment processing duties and provided customers withreceipts Monitored Completed and reservations end-proper of-day bills reporting to and track change. incoming and balanced parties registers and special to maintain events. financial accuracy.Front Desk Agent - Holiday Inn Express & Suites Houston IAH (Houston, TX) November Responded 2017 - to April inquiries 2019 and room requests made online, by phone oremail. Handled payment processing duties and provided customers withreceipts Contacted and housekeeping proper bills and services change. and maintenance personnel regardingproblems Maintained with smooth guest operations rooms. by correctly assigning rooms andcoordinating Initiated cleaning efficient and guest upkeep check-of rooms, ins and informing check-outs. housekeeping when rooms had been vacated.Customer Service Representative - The Go Solution (Houston, TX) March Asked 2015 - probing October questions 2017 to determine service needs and accuratelyinput Informed information customers into about electronic billing systems. procedures, processed payments andprovided Evaluated payment customer option account setup information assistance. to assess current issues anddetermine Worked Documented with potential conversations managers solutions. to develop with customers service improvement to track requests, initiatives. problems, and solutions.Education High School DiplomaMay 2009  Heights High School, Houston, TX