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Candidate's Name
Street Address  Richard St.Burleson, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Provide excellent service to the clients that we serve. To be a part of a team with the same goals to promote positivity and good teamwork.Education Experience Mansfield High School7/1/22  PresentIntake Coordinator  ABA AcademyLiaison between parents, insurance companies and assessment facilities.Receive calls regarding servicesAssess qualifications i.e. required documentation to receive services, verify eligibility for insurance, submit prior authorizations.Scheduled assessments with Director, prepare on boarding paperwork.Constance communication with families, Director and Billing Manager to assure a smooth transition of services.Point person for familys questions, complaints and facilitate on-going services.Building rapport with families and outside agenciesMaintain databases with current client and potential client informationMaintain waiting list. Contact families as available spots for therapy.3/6/16  6/24/22Compliance and Quality Coordinator  Caregiver, Inc.Processed all Abuse/Neglect cases for 5 StatesProvided notification of all HCS/ICF surveys along with results and Plan of Correction for 5 statesDistributed residential reviews and tracked evidence ofcorrection for TexasCompiled quarterly data to submit to the Executive TeamProvided weekly metrics to the Executive TeamReceived all employee/guardian/client complaints. Follow-upto make sure the issue is resolved. For 5 statesWorked with IT to develop a portal for satisfaction surveyOpened several group homes in GeorgiaPoint person for the company on processes of the ComplianceDepartment for 5 statesProvided on boarding for all Regional and Area DirectorsDeveloped several tracking documents; handled very confidential information. Communicated with State and Local regulatory agencies on a daily basis. Communicated with guardians and family members addressing their concerns with a positive outcome.Special project as needed.11/14/2014-3/6/2016QBenefits Coordinator - Vandergriff Auto GroupConducted open enrollment for benefits and throughout the yearProcessed employee injury paperworkReconciled benefit statements Assisted with payroll, new hires and drug tests Assisted with distributing the daily sales report11/13/2012 - 1/10/2014Sales Representative - Buckley OilTook sales callsVery satisfied customer base8/1/2008 - 1/2010Helping Restore AbilityBilling Director - collected over 1 million dollars back money owed in less than 6 monthsHuman Resources Director - Oversaw the benefits anddeveloped a policy and procedure manualOther positions held:TCMHMR Job Coach, respite provider for 4 individualsVolunteers of America- Admin Assistance to DirectorTCMHMR - Home Manager of two homes; administrative assistant to Director of the Vocational WorkshopKey Skills CommunicationEffective CommunicatorWorked well with coworkers to develop and execute tracking maintained positive relationships spreadsheets and create share points to be sent out to facility with staff, clients, personnel and outside agenciesLeadership SkillsI was the main contact, within our Compliance department, as a key person with knowledge of how processes work. Provided training to on-boarding Area and Regional Directors.