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EMAIL AVAILABLE PHONE NUMBER AVAILABLEINFORMATION TECHNOLOGYDynamic professional transitioning from Behavioral Health to IT, leveraging a strong foundation in problem-solving, client-focused communication, and data analysis. Proven ability to manage complex cases, develop effective solutions, and adapt to diverse environments. Eager to apply analytical skills, technical proficiency, and a commitment to continuous learning in a technology-driven role. Adept at troubleshooting, project management, and collaborating with cross-functional teams to drive innovation and efficiency. EDUCATIONJobWorks TechWorks. IT Training Program May 2024Chestnut Hill College, Bachelor of Science May 2015 CORE COMPETENCIES ITF  Certificate Pending A+  Certificate Pending Cloud Management Networks & Software Microsoft Suite Security Policy &Procedures Customer Service Quality Assurance Client Relations Communication Skills Maintenance of ExistingApplications Local & Wide AreaNetworksRELEVANT EXPERIENCECustomer Service Ability to engage clients and stake holders in-person, via phone/virtually for the continuity of care of high-risk cases Collected accurate customer feedback and escalated unresolved issues and developments to Executive team Assisted registered voters with polling information and print out ballots: provided procedure regarding mail in ballot Served as the initial contact point for clients seeking technical support/intake over email or phone Determine best solutions based on technical details described by customers concern/inquires Quality Assurance Completed 10 calls per month regarding client/customer satisfaction of services from treatment and clinical teams Documented quality assurance calls on QA forms and escalated concerns to executive team for resolution Maintained and assisted clients with inactive insurance; emailed treatment team of temporarily pause in service Prepared follow-ups outreaches to prospective providers to obtain credentialing paperwork or utilizing deadlines Technical Skills Perform remote troubleshooting using pertinent questions as well as diagnostic techniques Recording technical problems and solutions in records and logs/electronic medical record databases/SOPs Ability to submit/create a ticket to identify, diagnose, troubleshoot and resolve technical issues Answered queries to basic technical problems and/or offers advice for solving them Philadelphia Board of Elections, Philadelphia. PA November 2023-Current Minority Clerk  Board of ElectionsPhiladelphia Mental Health Center, Philadelphia, PA June 2018-October 2023 IBHS Senior Care Coordinator- Staffing PlusIntercultural Family Services Philadelphia, PA September 2017-June 2018 School Therapeutic/Behavioral Health Worker -Contractor Express Professionals, Bala Cynwyd, PA February 2017 May 2017 Contract Liaison - MedRisk, Inc.-ContractorFMA Professional Resource, Abington, PA April 2016 February 2017 School Therapeutic Worker - Pastorius Mastery Charter School -Contractor Binder & Binder, Philadelphia, PA September 2015 April 2016 Caseworker