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Title Customer Service Operations Supervisor
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Atlanta, GeorgiaPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYHighly qualified Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing efficiency. Bringing over 10 years of experience in Customer Service and Leadership. Decisive leader and strategic problem solver with excellent communication and planning abilities. PROJECTSTrinity Health MT Caramel, Columbus OH. ClinDoc/Stork Go Live (4/2021& 09/2021) Supported Go-LiveAssisted Providers and Nurses in StorkL&W Assistance with Go-LiveProvided troubleshooting assistanceUniversity of Illinois Chicago EPIC ClinDoc/CPOE Go-Live (2020) Supported Go-LiveAssisted Physicians and NursesSupported kidney Transplant UnitDelivered training for Surgeons, Nurses and Unit Clerks Provided specific Epic technical support on siteBaylor, Scott & White Health TX EPIC CPOE/ClinDoc/Go-Live (2020) Assisted with results reviewAssisted MARAssisted the nurses with their notesAssisted with documenting diagnosis and problems for patients New York Presbyterian NY EPIC CPOE/ClinDoc/Go-Live (2020) Supported Doctors and Nurses with Orders Sets, Medication Reconciliation, Notes, H&P updates, Allergies ReviewSupported Clinical staff ATETower Health Chestnut Hill PA EPIC Cadence/CPOE/OpTime/GO-Live (2018 - 08/2019) Supported end user through the process of checking in and out and completing Visits Assisted Surgeons with their documentation.Supported Clinical staff ATE during go-live.Northside Hospital Atlanta GA CERNER Go-Live (11/2018 - 11/2018) Supported Inpatient Nursing ATE.Assisted in High Risk Pre-natal.Provided elbow support during go-live.Huntsville Hospital, Huntsville, AL CERNER Trainer/Go-Live (8/2018 - 10/18) Trained Dieticians and Pastoral Care on Power Chart Worked with team to develop training materials.Trained Nurses and Therapist in use of EMR (On Demand) Worked with hospitals in receiving and updating referrals via Allscripts Northeast Georgia Health EPIC Trainer CPOE/ClinDoc/Rounding (12/26/17 -6/30/18) Trained Hospitalist and Provided ATE support post go-live support Assisted end users via Skype chat room.Supported Clinical staff ATE during go-live.NYU Winthrop, NewYork EPIC Ambulatory/Go-Live (2017) Trained Clinical Staff.Provided elbow support during go-live.Supported Ambulatory providers at various clinics. University Of South Alabama Cerner Orders/Amb/RadNet Trainer Go Live (08/2016 - 12/2016) Trained Providers on Power Chart Ambulatory and RadNet. Assisted with curriculum development.Assisted Ambulatory and RadNet Principal Trainers in creating lesson plans, tips and tricks, and quick start guides.EDUCATIONSEPTEMBER 2016BACHELOR OF SCIENCE-MANAGEMENT, UNIVERSITY OFPHOENIXJANUARY 2013ASSOCIATE OF ARTS, COMMUNITY COLLEGE OF THE AIRFORCE

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