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OLIVERBREENDenver, COPHONE NUMBER AVAILABLEEMAIL AVAILABLELinkedInCAREER SUMMARY Transformational Leader with a focus on operational optimization, leveraging robust experience in Inflight Operations, performing customer service excellence, and influencing process improvements to drive business success while managing hundreds of employees at a given time Provide in-depth guidance and mentorship to drive promotions within the team, resulting in 2 employees being promoted into leadership and reaching career advancement success through the successful redesign of the Inflight Operations Support Program and Inflight Experience Internship Influence change management for an EFAM while making clarifying process changes, including impacting change management for a new POS device role out and assisting in the IOS program to elevate best practices to develop future leaders Integral in the merger with Virgin America, including advocating for new growth and communication processes between colleagues and customers by explaining rapidly changing processes and policies EXECUTIVE PROFILE Operational Optimization Executive Collaboration Recruitment & Retention Executive Transformation Strategy Merger Experience Leading a Positive Impact While Enriching Lives Leadership & Talent Development Process Improvements & Streamlining High-Level Business Operations Emergency Procedures & Safety Protocol Innovative & Hands-On Leader Conflict Resolution & Complex Problem SolvingEXPERIENCEUnited Ground Express  Denver, CODispatch Operations Supervisor 2023  Present Began role facilitating Lavatory and Water Services for entire United Airlines operation at Denver International Airport Developing relationships with agents to hone efficiencies and ensure a smooth operation, resulting in utilizing different technologies to create a plan to efficiently service the aircraft. Maintain accurate records in databases in compliance with Federal Aviation Regulations and Sensitive Security Information procedures Reviews video surveillance for verification of service and employee corrective actions. Provide effective and professional communication within chat and voice channels, constant contact with agents, management, and business partnersFrontier Airlines  Denver, COBase Operations Supervisor, Inflight Services 2019  2022 Began in role with the shared responsibility of 600 professionals with a recent restructure, resulting in managing a focused group of 200 Flight Attendants to hold accountability for higher productivity Provide in-depth guidance and mentorship to drive promotions within the team, resulting in 2 employees being promoted into leadership and reaching career advancement success through the successful redesign of the Inflight Operations Support Program and the Inflight Experience Internship Act as a complex problem solver for the DEN base affecting all Flight Attendants, increasing employee engagement while enhancing the culture Responsible for all job performance throughout the base, including compliance to company policies, federal law, as well as Union contractual issues Provide recommendations to accelerate manual processes, consistently finding new ways to improve processes including creating spreadsheets to influence efficiencies 2 Successfully found a solution to problems with SIDA by taking the process from 45 to 3 days due to eliminating bottlenecks and eventually getting it down to less than 24 hours Collaborate with different departments to find alignment, increasing the ability to work together effectively and perform as a cohesive unit Improved morale through consistent recognition, rewards, and exciting events that boosted employee engagement and retention Continually foster ongoing partnerships and relationships with Union Leadership as a trusted leader Influence change management for an EFAM while making clarifying process changes, including impacting change management for a new POS device role out and assisting in the IOS program to elevate best practices to develop future leaders Influenced employees to follow their career aspirations being accepted to the ASCEND Management Trainee Program and assisted in the establishment and enhancement of an internal Employee Data Management solution Frontier Airlines (continued)  Denver, COFlight Attendant, Inflight Operations Lead  Las Vegas, NV 2019  2021 While serving as a Flight Attendant, ensured proper supervision of aircraft safety, security, and compliance with FARs and Corporate Policy, while also ensuring high-level customer satisfaction and successful de-escalation tactics As an Inflight Operations Support professional, acted as a base supervisor liaison assisting with queries concerning the FAM, Employee Handbook, Style Guide, and Collective Bargaining Agreement Effectively supported attendants wellbeing and compliance regarding confidential inflight incidents, medical situations, attendance, and other personal matters, while ensuring operational success and safety Chosen as an initial team member for the launch of the program in LAS, helping to determine what systems access, programs, and procedures would be allowed for the program while also influencing and developing new members in the program Expanded base orientation to assist new and newly transferred flight attendants to become quickly acclimated to the baseAlaska Airlines  Las Vegas, NVCustomer Service Agent, Lead Operations Coordinator 2016  2019 Wore various hats and held multiple responsibilities as a Customer Service Agent, including serving as a Ground Security Coordinator, Complaint Resolution Officer, and Lead Operations Coordinator, always ensuring the safety and security of the aircraft Certified for ASSOP regulations to provide for the security of the aircraft and qualified in ACAA regulations to resolve disability-related situations, ensuring operational cohesion and efficiencies throughout complex processes Professionally communicated Air Traffic Control, pilots, ramp crews, catering, fueling agents, and any other department required to turn an aircraft in and out of the station successfully Coordinated with customer service agents at the customer-facing level where their gates need to be, making sure the aircraft landed, came to the gate, and took back off successfully Integral in the merger with Virgin America, including advocating for new growth and communication processes between colleagues and customers by explaining rapidly changing processes and policies EDUCATION3University of Colorado DenverBA, Integrated Studies Biology and Psychology (Expected Graduation: 2026) Bucks County Community CollegeAA, Music Phi Theta Kappa Honor Society (2011)