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Click here or scroll down to respond to this candidateCandidate's Name
United States PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYReliable, energetic, and resourceful customer service/ sales professional; with over 7 years of experience, resolving customer complaints; and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns, in diverse industries. Expertise in client services; account management, relationship-building; and communication.Knowledge & Skills AreasMastery of Microsoft office (Word and Excel)Comfortable working in both Microsoft Windows 10 and Mac OS XExcellent communication skills with a focus on team-building and customer relationsOutstanding organizational multitasking and problem-solving abilitiesPROFESSIONAL EXPERIENCE:Sales AssociateShoe Dept. Encore, 2/24-PresentGreet customers as they enter the storeAnswer customer questions and assist with requestsExecute purchases at the cash register while checking for accuracyRestock and organize merchandise on the sales floorResolve customer complaints and issues in a timely and professional mannerKey HolderBath & Body Works, 09/23-04/24Participates in the hiring process by screening and scheduling interviews for candidatesCoach and reward in the moment to maximized selling potential of associatesSupport on boarding and continued training to sales associatesLead and model the selling and customer experience standardsAssist in meeting payroll targets by ensuring appropriate sales floor coverage, manage call-ins/call-offsAssist with floor sets, window changes, visual presentations, signage placement, etcPerform opening and closing routines including execution of bank deposits and receipt of shipmentClosing ManagerStop & Shop, 02/23-08/23Perform total store management responsibilities as requiredManage, implement and maintain high standards of food safety and sanitation in all areas of the store to be compliant with federal, state, local and Stop and Shop policy and proceduresMinimize store expenses through efficient use of supplies, proper use and maintenance of equipment and identifying cost cutting opportunitiesEnsure the on-going maintenance and organization of the grocery backroom to promote proper product rotation and associate productivityMaintain the company sign program, merchandise weekly distributions and seasonal product and order shelf stock and sales itemsInventory Receiving SpecialistMavis Tire Supplies, 03/21-03/23Manage open orders within the packing slip applicationReach out to locations to manage any orders not being received in a timely mannerInvestigate inventory issues and come to resolution once auditedFile claims for delivery discrepancies and ensure credit has been receivedManage tires being returned to wholesalers and ensure credit has been receivedRetail Sales RepresentativeAdvantage Solutions, 08/18-03/21Developing and leveraging relationships with key influence and decision makers in assigned stores and marketsDelivering consistent market level contact as per client standardsEffectively gaining front end and main aisle presence of client brands. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationshipAnalyzing business needs to identify grow opportunitiesDevelop Sales plans to close sales gaps and deliver resultsAssistant TeacherCountry Childrens Center, 6/16-03/18Responsible to complete daily classroom paperwork, including attendance, health checks, and meal countsContributes to anecdotal note keeping on childrenGives input to parent/teacher conferences/attend meetings when requestedTakes active role in curriculum planning meetingsActs in place of lead teacher when requested to by site director during absencesFollows licensing and accreditation guidelines when planning programs and activitiesProvides a balanced curriculum of active and quiet activitiesEncourages children to resolve conflicts and model skills that help children to solve their own problemsFollows Centers philosophy and contributes to Centers missionWorks in partnership with familiesAttends staff meetings, staff development days and all other center events as required by supervisorCustomer Service RepresentativeBed Bath & Beyond, 10/14-03/16Ensuring that customer transactions are processed quickly and accuratelyInteract with customers and associates in the store, to ensure that excellent customer service is achievedAnswer customer questions in person and recommend suggestive sellingConsistently meet and exceed customer service standardSpecial Services Associate/Phone Center Sales AssociateHome Depot, 05/13-09/14Ensuring that customer transactions are processed quickly and accuratelyInteract with customers and associates in the store, to ensure that excellent customer service is achievedAnswer customer questions via telephone or in person, setting expectations, facilitating will call pick-ups and resolving any issues that ariseUse computer system to check on order statusInform customers of what will happen throughout the special order processKeep customers aware of any changes or concerns that may arise on their orderAssist customers with special orders and installed salesTake orders and make any order corrections in computer, in person or over the phonePartner with Customer Order Specialist as necessary to ensure that customer requests and issues are resolvedResolve customer complaints or involve the appropriate manager to ensure customer satisfactionAnswering phone calls quickly, accurately and professionallyHandling multiple incoming calls at one timeTransferring customer inquires to the correct departmentsAssisting customer calls on pricing and availability of productsPatient Care CoordinatorOptimal Workforce Solutions, 09/12-09/13Provides assistance to hospital staff, patients and their families/visitors, providing information and directionsSets up, maintains, duplicates, tracks, matches and purges, records and files in accordance with established proceduresReview charts and forms for completeness and accuracy and makes necessary changesCompletes and process forms, form letters and other records and charts, in accordance with established proceduresDistributes patient rights booklets, inform patients of same and ensures documentationReview charts to identify advance directive completion and follow up to ensure timely submission of forms as defined by regulationUses computer applications or other automated systems such as spreadsheets, word processing, calendar, email and database software in performing work assignmentsCommunicates with other hospital divisionsDay Habilitation Program AideHawthorne Foundation, 10/11-10/12Serving as a contact/liaison for Medicaid Service Coordinators, parents and community agencies on behalf of consumers for intakesLiaison with contractors and vendorsAssists Day Habilitation Community Program Coordinator with preparation of billing, document retention requirements and processing of weekly payrollCoordinating and scheduling meetings for semi-annual and annual ISP and Day Habilitation review meetingsCommunicates dates of arrival/dismissal of consumers to Day Habilitation Community Program Coordinator via spreadsheet on a weekly basisResponsible for collection and organization of program orders by program staff, transportation staff, and supervisorsSubmits completed purchase orders to Day Habilitation Community Program Coordinator for approval and is liaison with Agency Administration staffReceives orders upon delivery, verifies contents and distributes to departments and maintains an inventoryReception duty, including answering and directing telephone callsAssists the Program Coordinator in ensuring smoother functioning of the Day Habilitation siteFollows established Hawthorne Foundation policies and proceduresCustomer Service SupervisorLord and Taylor, 10/09-12/11Provided World-class customer service by taking ownership of the customersResponded to the needs of customers and follow through until situations are resolved effectivelyAssisted Sales Associate with issues or concernsAssistant Resident ManagerCerebral Palsy of Westchester, 12/08-12/09Assisted the Residence Manager with orientation and training of new staffAssisted the Residence Manager in Monitoring all program data to ensure proper documentationMonitored time and attendance of direct care staffAssisted the Residence Manager with the evaluation of staff performanceParticipated in clinical, staff, management, team, supervisory and other meetingsand exceed customer service standardsMeet and exceed monthly sales referral goals by using customer interaction to refer, cross-sell, and up-sell products and servicesProactively retain customers; inquire about large transfers, withdrawals, and customer dissatisfactionParticipate in team and telemarketing events and community involvement effortsEncourage customer flow to automation through education and demonstrationPerform appropriate settlements as neededComply with all Federal, State and local laws as well as policies and proceduresOther duties as requiredEDUCATIONBA in Economics University of Massachusetts Boston, Boston, MAUnited States PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
