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Click here or scroll down to respond to this candidateCandidate's Name
National Service Manager National Sales ManagerSachse, TX 75048 214-924-2103 EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Goal-driven National Service Manager with extensive experience optimizing business development across water services and appliance industries. Versatile National Sales Manager with combined competencies in territory management, product development, revenue growth, and customer support. Excel at initiating impactful sales and marketing strategies to stimulate new business opportunities, intensify brand positioning, and penetrate target markets. Exemplify dynamic leadership, commitment, and accountability to supervise cross-functional teams, foster strategic partnerships, and exceed key metrics. Core CompetenciesB2B & B2C Sales Operations Product Marketing Solution Selling Account Management Client Base Expansion Market Penetration Product Launch Profit Optimization Technical Support Lead Generation & Conversion Contract Negotiation Trends Analysis Business Correspondence P&L Management Inventory Control Staff Development Stellar Customer Service Conflict Resolution Leadership & Collaboration Relevant SkillsBusiness DevelopmentSpearheaded the development and product launch of Wi-Fi-enabled whole-house water filters at Water Inc., surpassing sales targets by 32%+ by providing cutting-edge solutions complementing commercial and residential applications.Motivated service and sales teams to establish and widen service and sales networks, expanding market presence and brand footprint through proactive client acquisition.Heightened brand positioning through extensive product presentations, account management, and training delivery among 600+ business partners at ASKO Appliance, generating $100K+ savings on parts and labor costs. Account ManagementConsistently delivered excellent service and support for dealers and customers of water treatment and appliance service companies across 10 states through organized account management, business correspondence, and communication.Developed a comprehensive portfolio of 100+ authorized independent service contractors providing 100% service coverage among 200+ dealers, showcasing product knowledge to bolster customer satisfaction, loyalty, and retention. Product Knowledge TrainingIntegrated current industry trends in facilitating annual training for 60+ authorized service providers, including manufacturers, product dealers, and service contractors, to boost customer satisfaction and product retention.Instituted best practices in conducting comprehensive product training sessions in coordination with the manufacturers on failure mode diagnosis, repair, and software utilization among Customer Care Center personnel.Mitigated potential losses by reinforcing strict policy compliance in directing service companies on product training, updates, rates, pricing strategies, special authorizations, exchanges, negotiation, and product issue resolution. Leadership & CollaborationValidated quality assurance standards in technical writing, service bulletins, and new product updates to cascade technical information among diverse customers in the US market in collaboration with international manufacturers.Exemplified leadership in coordinating teleconferences and proposing insightful recommendations on quality issues, field product reviews, parts failure analysis, and compensation programs for the ASKO USA Quality Team. Candidate's Name Page 2 EMAIL AVAILABLE PHONE NUMBER AVAILABLE Professional ExperienceNational Service ManagerWATER, INC. Dallas, TX (Remote) 01/2014 06/2024 Expand business-to-business (B2B) and business-to-consumer (B2C) sales operations through systematic account management, product development, sales presentations, product training implementation, staff development, and stellar customer service.Steer strategic leadership in systematized warehouse/internal management, parts/product inventory, supply chain, training, and quality control, significantly increasing cost savings by 20%+ while lessening product failures.Drive business development through innovative product development in collaboration with 8 manufacturers, widening market segment through revolutionary product designs, features, and functionalities.Cultivate a culture of service excellence by supervising, coaching, mentoring, and training 5 internal staff to elevate product knowledge, proactively resolve escalated issues, assess customer needs, and offer viable solutions.Accentuate competitive advantage in seminars, training sessions, as well as product demonstrations to upgrade employees and outside partners technical competencies on setup, presentation, and tear down.Extend warranty administration support for parts, service, sales, product exchange, issue resolution, and claims processing, reinforcing return merchandise authorization (RMA) or return goods authorization (RGA) policy compliance.Magnify brand positioning by providing in-depth information on product use and care instructions on technical bulletins and brochures to guide support service companies, technicians, product dealers, or customers.Propel internal and external sales through compelling marketing strategies for products, spare parts, and services. Regional Service ManagerASKO APPLIANCE Dallas, TX (Remote)Achieved market dominance by strengthening business relationships, account management, client base expansion, and technical support among 600+ service companies across Western Canada, Midwest, Central, and US West Coast.Surpassed sales targets by 25%+ through intensified marketing campaigns, product presentations, customer acquisition, and market penetration efforts while magnifying brand awareness at trade shows and open houses.Instituted optimal methodologies to facilitate extensive technical training programs among 15+ personnel.Analyzed trends and demands to assess customer needs, pinpoint open markets, evaluate prospective service candidates, coordinate with independent service contractors, resolve issues, and generate optimum profitability.Recommended invaluable insights to the regional sales managers and dealers on field service network and warranty resolution while inspiring 30+ cross-functional teams to deliver world-class customer service.Accomplished administrative support functions on report generation, failure analysis, business forecasting, needs assessment, and service call monitoring to identify improvement opportunities and design sustainable solutions. Additional Work ExperienceLead Technical / Customer Service Manager ASKO APPLIANCE Plano, TX Parts & Warehouse Manager ASKO APPLIANCE Plano, TX Education & Professional DevelopmentHigh School Diploma NORTH GARLAND HIGH SCHOOL Garland, TX Technical SkillsMAS 200 Service Bench Gmail Zoom Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) |
